New Data Shows Auto Services Stores Fail to Capture Millions in Sales from Customers Over the Phone
SEATTLE--(BUSINESS WIRE)--Marchex (NASDAQ: MCHX), a leading conversational analytics company that connects the voice of the customer to your business, today released a new report analyzing 8.7 million inbound calls to aftermarket auto services centers across the U.S. The study found that customer service representatives, especially those at tire-focused retailers, fail to book appointments or sell products one out of three times – even after callers expressed intent to buy or book an appointmen
New Data Shows Auto Services Stores Fail to Capture Millions in Sales from Customers Over the Phone
SEATTLE--(BUSINESS WIRE)--Marchex (NASDAQ: MCHX), a leading conversational analytics company that connects the voice of the customer to your business, today released a new report analyzing 8.7 million inbound calls to aftermarket auto services centers across the U.S. The study found that customer service representatives, especially those at tire-focused retailers, fail to book appointments or sell products one out of three times – even after callers expressed intent to buy or book an appointmen