Sprinklr Named a Leader in Prestigious Social Listening Platforms, Q4 2020 Report NEW YORK--(BUSINESS WIRE)-- #CXM--Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced its leadership position in the Forrester Research, Inc. November 2020 report, The Forrester Wave™: Social Listening Platforms, Q4 2020. Sprinklr was previously also named the only leader in The Forrester Wave™: Social Suites, Q4 2019 report. According to the 2020 report: “Sprinklr leverages the power of its social suite to bring social listening to life. Diverging from