Banks accelerate new branch strategies in increasingly digital post-COVID world
After the novel coronavirus forced banks to close their branch lobbies, Pittsburgh-based F.N.B. Corp. added an online tool allowing customers to make in-branch appointments with a banker for the first time. The customer response was swift and unexpected: The bank went from 21 appointments in January to more than 2,700 during April, according to CEO […]
Banks accelerate new branch strategies in increasingly digital post-COVID world
After the novel coronavirus forced banks to close their branch lobbies, Pittsburgh-based F.N.B. Corp. added an online tool allowing customers to make in-branch appointments with a banker for the first time. The customer response was swift and unexpected: The bank went from 21 appointments in January to more than 2,700 during April, according to CEO […]