Capital One Drops Fees, Boosts Trust, But Most Banks? Not So Much
Banks are eliminating fees, offering mobile banking and upping their customer care to try to win customers'' trust. So far, it''s a tough sell. In recent years, U.S. banks have given customers many reasons to think twice about trusting them: Fake account scandals. Annoying overdraft fees. Poor mortgage practices. The reputational hangover lingers. For the second straight year, when it…
Capital One Drops Fees, Boosts Trust, But Most Banks? Not So Much
Banks are eliminating fees, offering mobile banking and upping their customer care to try to win customers'' trust. So far, it''s a tough sell. In recent years, U.S. banks have given customers many reasons to think twice about trusting them: Fake account scandals. Annoying overdraft fees. Poor mortgage practices. The reputational hangover lingers. For the second straight year, when it…