Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
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Join us on May 29 in New York City for this exclusive event where #CX and #IT leaders — alongside Freshworks’ partners and executives — will explore cutting-edge AI strategies to elevate your business 🔽 #Refresh2024 #NewYork #GenAI
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Three keys for customer centric support: ✅Data ✅Integration ✅AI Read the highlights of our recent webinar on providing seamless customer experience that drives sales and loyalty. 🤝
We had a wonderful time at the Gartner IT Infrastructure, Operations & Cloud Strategies conference in Sydney. Thank you to everyone who stopped by our booth demos and joined our fireside chat with Hein Beukes from Wellington City Council. 🚀 #GartnerIO #DigitalTransformation #CloudStrategies
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Low back pain is frequently cited as a leading cause of disability globally. So it's perhaps no surprise that more people need the services of our customer Hinge Health, a digital clinic for joint and muscle pain. Accompanying this growth is the need for an all-in-one scalable customer service solution. Hinge Health chose Freshworks' Freshdesk to meet their needs, adding Freddy Copilot and Freddy Self-Service to leverage the best of AI. Here's how we go to work together to improve customer satisfaction and agent productivity: #AI https://lnkd.in/gxgJjQKN
How we can businesses prepare themselves for an AI-centric world? Our CCMO, Mika Yamamoto recommends embracing AI to become more efficient. 💪 via AiThority.Com
Decathlon scores with streamlined customer service 🎯 With Freshworks’ automated ticketing and self-service, the world’s largest sports retailer delights customers, agents, and employees. Read the full story: bit.ly/44XxUvy
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We’re excited to announce that Siddhartha Agarwal will be speaking at Microsoft Build's session on Building Sophisticated Custom Copilots with Azure OpenAI Assistants #AOAI. He will be sharing how Freshworks Freddy AI platform leverages advanced file search and parallel function calling from Assistants API to help our customers to build AI Agents with near zero configuration or coding. And how that enables delivering intelligent, accurate responses from customers' corpus of data across their enterprise, and for AI agents to take intelligent actions. Don't miss out on this opportunity to learn and engage with us! Sign up here for the session - https://lnkd.in/g3kDSkag #MSBuild #AzureOpenAI #FreddyAI #TechInnovation #AI
Our bags are packed for Paris🗼-- will we be seeing you at #VivaTech 2024 this week? Don't miss Freshworks Chief Product Officer Prakash Ramamurthy's panel discussion on personalizing customer experiences with AI.➡️ bit.ly/3WK21o9
Is your service desk AI-ready? Our Freshservice Benchmark Report 2024 reveals how #GenAI is revolutionizing performance standards in ITSM. ➡️ Download the full report and see how you stack up! bit.ly/4blK2bW #Freshservice #AI #Report #ITSM
We were thrilled to welcome Justin Jesudas to our Chennai offices yesterday for an inspiring conversation on equity as part of our recognition of Global Accessibility Awareness Day. Justin is an international para-athlete and swimming champion who represented India at the Asian Games and World championship. In his professional life, he's the Chief Operating Officer of IIT-Madras where his work includes designing and developing assistive technologies. Hosted by Freshworks' Director of Product Accessibility, Srinivasu Chakravarthula, the session was an opportunity for our employees to learn about new assistive technologies that are making the world more inclusive for people of all abilities. #Accessibility #GAAD2024 #Inclusivity