Customer-obsessed science

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Amazon Science Fulfillment Center OAK4 in Tracy, CA
June 03, 2024
A combination of generative AI and computer vision imaging tunnels is helping Amazon proactively improve the customer experience.

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SG, Singapore
Do you want to contribute to a team working on cutting edge technology, solve new problems that didn’t exist before, and have the ability to see the impact of your successes? Amazon is shaping the future of digital video entertainment. We seek experienced data scientists who can apply the latest research, state-of-the-art algorithms and machine learning to solve core problems in the video streaming space for Amazon. This is an exciting opportunity for candidates with a deep understanding of large data sets and structures, customer behavior and signals, machine learning algorithms and production pipelines. If you are passionate about solving complex problems in a challenging environment, we would love to talk with you. We are looking for a seasoned data scientist who can help us scale our video streaming and advertising business. He/She will develop and build machine learning models using large data-sets to improve our customer and advertiser experience, and will work closely with technology teams in deploying the models to production. He/She will work in a highly collaborative environment with some of the best engineers, marketers and product managers, and be part of a rapidly growing initiative which is going to become a huge area of growth for Amazon's Advertising business and pioneer the usage of new technology at Amazon scale. Key job responsibilities - Engage in advanced data analysis to uncover trends and correlations. Utilize statistical methods and tools to drive insightful recommendations for business strategies and process improvements. - Use the data insights to design, develop and build scalable and advanced machine learning models, algorithms and implement them in production through robust systems and architectures - Work closely with stakeholders across various departments including product, business analytics, marketing, operations and tech teams and influence business strategy - Be abreast of the advanced research and techniques in the deep-learning and artificial intelligence space, and conduct experiments to give the best output - Identify, develop, manage, and execute data analyses to uncover areas of opportunity and present business recommendations to drive cost benefit analysis and go/no-go decisions on various initiatives - Develop a roadmap and metrics to measure progress of the initiative they own - Lead initiatives for full-scale automation in collaboration with data engineering teams, enhancing data accuracy and operational efficiency We are open to hiring candidates to work out of one of the following locations: Singapore, SGP
SG, Singapore
Do you want to contribute to a team working on cutting edge technology, solve new problems that didn’t exist before, and have the ability to see the impact of your successes? Amazon is shaping the future of digital video entertainment. We seek experienced data scientists who can apply the latest research, state-of-the-art algorithms and machine learning to solve core problems in the video streaming space for Amazon. This is an exciting opportunity for candidates with a deep understanding of large data sets and structures, customer behavior and signals, machine learning algorithms and production pipelines. If you are passionate about solving complex problems in a challenging environment, we would love to talk with you. We are looking for a seasoned data scientist who can help us scale our video streaming and advertising business. He/She will develop and build machine learning models using large data-sets to improve our customer and advertiser experience, and will work closely with technology teams in deploying the models to production. He/She will work in a highly collaborative environment with some of the best engineers, marketers and product managers, and be part of a rapidly growing initiative which is going to become a huge area of growth for Amazon's Advertising business and pioneer the usage of new technology at Amazon scale. Key job responsibilities - Engage in advanced data analysis to uncover trends and correlations. Utilize statistical methods and tools to drive insightful recommendations for business strategies and process improvements. - Use the data insights to design, develop and build scalable and advanced machine learning models, algorithms and implement them in production through robust systems and architectures - Work closely with stakeholders across various departments including product, business analytics, marketing, operations and tech teams and influence business strategy - Be abreast of the advanced research and techniques in the deep-learning and artificial intelligence space, and conduct experiments to give the best output - Identify, develop, manage, and execute data analyses to uncover areas of opportunity and present business recommendations to drive cost benefit analysis and go/no-go decisions on various initiatives - Develop a roadmap and metrics to measure progress of the initiative they own - Lead initiatives for full-scale automation in collaboration with data engineering teams, enhancing data accuracy and operational efficiency We are open to hiring candidates to work out of one of the following locations: Singapore, SGP
SG, Singapore
Do you want to contribute to a team working on cutting edge technology, solve new problems that didn’t exist before, and have the ability to see the impact of your successes? Amazon is shaping the future of digital video entertainment. We seek experienced data scientists who can apply the latest research, state-of-the-art algorithms and machine learning to solve core problems in the video streaming space for Amazon. This is an exciting opportunity for candidates with a deep understanding of large data sets and structures, customer behavior and signals, machine learning algorithms and production pipelines. If you are passionate about solving complex problems in a challenging environment, we would love to talk with you. We are looking for a seasoned data scientist who can help us scale our video streaming and advertising business. He/She will develop and build machine learning models using large data-sets to improve our customer and advertiser experience, and will work closely with technology teams in deploying the models to production. He/She will work in a highly collaborative environment with some of the best engineers, marketers and product managers, and be part of a rapidly growing initiative which is going to become a huge area of growth for Amazon's Advertising business and pioneer the usage of new technology at Amazon scale. Key job responsibilities - Engage in advanced data analysis to uncover trends and correlations. Utilize statistical methods and tools to drive insightful recommendations for business strategies and process improvements. - Use the data insights to design, develop and build scalable and advanced machine learning models, algorithms and implement them in production through robust systems and architectures - Work closely with stakeholders across various departments including product, business analytics, marketing, operations and tech teams and influence business strategy - Be abreast of the advanced research and techniques in the deep-learning and artificial intelligence space, and conduct experiments to give the best output - Identify, develop, manage, and execute data analyses to uncover areas of opportunity and present business recommendations to drive cost benefit analysis and go/no-go decisions on various initiatives - Develop a roadmap and metrics to measure progress of the initiative they own - Lead initiatives for full-scale automation in collaboration with data engineering teams, enhancing data accuracy and operational efficiency We are open to hiring candidates to work out of one of the following locations: Singapore, SGP
US, VA, Arlington
Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center at AWS is a new strategic team that helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, data scientists, engineers, and solution architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI. The team helps customers imagine and scope the use cases that will create the greatest value for their businesses, select and train and fine tune the right models, define paths to navigate technical or business challenges, develop proof-of-concepts, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently. You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for Applied Scientists capable of using GenAI and other techniques to design and implement state-of-the-art solutions for never-before-solved problems. A key focus of this role is GenAI model customization using techniques such as fine-tuning and continued pre-training to help customers build differentiating solutions with their unique data. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. A day in the life About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | Atlanta, GA, USA | Chicago, IL, USA | Denver, CO, USA | Herndon, VA, USA | Jersey City, NJ, USA | New York, NY, USA | Santa Clara, CA, USA | Seattle, WA, USA | Washington, DC, USA
US, WA, Seattle
We’re building a foundation LLM for Amazon Stores that fuses general world knowledge with Amazon e-commerce domain knowledge to provide new and improved shopping experiences for our customers. We are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You’ll be working with talented scientists, engineers, and technical program managers (TPM) to innovate on behalf of our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey! We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA
US, CA, Palo Alto
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! Key job responsibilities As a Data Scientist on this team, you will: - Conduct hands-on data analysis, build large-scale machine-learning models and pipelines - Work closely with software engineers on detailed requirements, technical designs and implementation of end-to-end solutions in production - Run regular A/B experiments, gather data, perform statistical analysis, and communicate the impact to senior management - Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving - Provide technical leadership, research new machine learning approaches to drive continued scientific innovation - Help attract and recruit technical talent - Drive end-to-end optimization projects that have a high degree of ambiguity, scale, complexity. - Build supply optimization models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models. - Run A/B experiments, gather data, and perform statistical analysis. - Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. - Research new and innovative machine learning approaches. Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. To meet Advertiser goals, we process over 3 million ad request per second. This team defines and delivers optimization solutions for this enormous volume of traffic filtering unnecessary ad request and processing only whats in-demand and brings value for our Advertisers. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Team video https://youtu.be/zD_6Lzw8raE We are open to hiring candidates to work out of one of the following locations: Palo Alto, CA, USA
US, WA, Seattle
As an Applied Scientist, you will lead and support the invention of foundation models for robotic perception and manipulation. You will collaborate with a team of scientists and engineers to develop new machine learning architectures and training methods and to adapt and fine-tune models for a variety of robotic tasks. You will work with platform teams to integrate these new models into existing and future robotic systems, evaluate their use in deployed systems, and invent new ways for these systems to improve over time. Your work and insights will help define the long-term strategy for the role of AI for computer vision and learned behaviors in Amazon’s autonomous robots. Key job responsibilities - Research vision - Where should we be focusing our efforts in this rapidly developing field - Research delivery – Proving/dis-proving strategies in offline data or in the lab to maximize progress and deliver results - Production studies - Insights from production systems and data A day in the life Every day you will be interacting with scientists and engineers based in Seattle, Boston, and Arlington. You will be interfacing with engineers and scientists building and deploying production systems, and you will interact with the team managing our data lake. You will be connecting the dots by finding the most effective way to exploit our data to impact production. Communication is essential, as well as making quick decisions and moving ahead as quickly as possible to try out ideas, discard the ones that don’t work, and leaning into those that do. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Our team is small but our ambitions are big. We are primarily focused on building perception systems using computer vision and machine learning, but our outputs are grounded in the real physical world. We move fluidly between vision, robotics, and machine learning with a large dose of vision-language foundation models in the mix. Above all, we value creativity, effective communication, and an ability to provide the insights that will move us toward our ambitious goals. We are open to hiring candidates to work out of one of the following locations: Seattle, WA, USA
US, NY, New York
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP team's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! The Response Prediction team builds machine-learning models and infrastructure to support the Sponsored Products Ads business. Through precise estimation of shoppers' response to ads (e.g. clicks or product purchases), this team helps deliver the most relevant ads experience to shoppers, improves advertisers' ROI, and optimizes Amazon's long-term monetization. The team builds and operates one of the largest ML workflows in WW Advertising, serving Search and Detail Pages. Additionally, it also owns the horizontal ML infrastructure to support various ML use cases - from offline ML pipelines to online model inferencing and model management services. As an Applied Scientist on this team, you will: - Drive end-to-end Machine Learning projects that have a high degree of ambiguity, scale, complexity. - Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience. - Build machine learning models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your ML models. - Run A/B experiments, gather data, and perform statistical analysis. - Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. - Research new and innovative machine learning approaches. - Recruit Applied Scientists to the team and provide mentorship. Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Team video https://youtu.be/zD_6Lzw8raE We are open to hiring candidates to work out of one of the following locations: Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA
GB, Cambridge
The Artificial General Intelligence team (AGI) has an exciting position for an Applied Scientist with a strong background NLP and Large Language Models to help us develop state-of-the-art conversational systems. As part of this team, you will collaborate with talented scientists and software engineers to enable conversational assistants capabilities to support the use of external tools and sources of information, and develop novel reasoning capabilities to revolutionise the user experience for millions of Alexa customers. Key job responsibilities As an Applied Scientist, you will develop innovative solutions to complex problems to extend the functionalities of conversational assistants . You will use your technical expertise to research and implement novel algorithms and modelling solutions in collaboration with other scientists and engineers. You will analyse customer behaviours and define metrics to enable the identification of actionable insights and measure improvements in customer experience. You will communicate results and insights to both technical and non-technical audiences through written reports, presentations and external publications. We are open to hiring candidates to work out of one of the following locations: Cambridge, GBR | London, GBR
US, CA, San Diego
Join our Private Brand Intelligence (PBI) organization in building ML/AI driven solutions at scale to delight our customers with products across our leading private brands such as Amazon Basics, Amazon Essentials, and by Amazon. PBI applies Generative AI, Machine Learning, Statistics, and Economics to derive actionable insights about the complex economy of Amazon’s retail business. We also develop ML/Econ models and algorithms to drive strategic business decisions and improve operations. We are an interdisciplinary team of Scientists, Economists, Engineers, and Product Managers incubating and building day one solutions using cutting-edge technology, to solve some of the toughest business problems at Amazon. You will work with business leaders and economists to translate business and functional requirements into concrete deliverables, including the design, development, testing, and deployment of highly scalable distributed solutions. You will invent and implement scalable ML and econometric models while building tools to help our customers gain and apply insights. This is a unique, high visibility opportunity for someone who wants to have business impact, dive deep into large-scale science problems, enable measurable actions on the Consumer economy, and work closely with scientists and economists. If you are interested in Machine Learning, Generative AI, and large-scale intelligent solutions then this is the role you have been looking for. We are a Day 1 team, with a charter to be disruptive through the use of the cutting-edge techniques and algorithms. You will start on green field projects working with engineers to bring our models to life as well as data products that other teams can benefit from. We are an inclusive team, and are looking for Applied Scientists that aren't averse to learning and building and or optimizing ML models alongside our engineers, product managers and business partners. As an Applied Scientist on the team, you will drive improvements to our business, collaborating with scientists, economists, engineers and highly-engaged stakeholders to deliver actionable insights continuously. We’re truly an agile shop: we work closely with users, deliver features with high frequency, can pivot on a dime when needed, and are passionate about solving customer pain points. We are looking for applied science leaders who share our vision for continuously improving the customer experience, who are motivated by challenging business problems and who love thinking big. Key job responsibilities * You will take the lead on large projects that span multiple teams. The problems you solve will be ambiguous, requiring both technical and domain expertise. You will deliver significant benefits to business. * You need to understand challenges in your teams’ business area, the applicability of relevant machine learning disciplines, and interactions among systems. You will influence your team’s technical and business strategy by making insightful contributions to team priorities and approach. * You will make solutions simpler. You will optimize connected systems using their dynamics. You will improve the consistency and integration between your team’s solutions and the work being done by related teams. * You will improve the work done by others, either via a collaborative effort or by increasing their scientific knowledge, using specialized tools or advanced techniques. You will lead and actively participate in scientific reviews for your team and others. * You are able to communicate your ideas effectively to achieve the right outcome for your team and customer including when to make appropriate trade-offs. You harmonize discordant views and lead the resolution of contentious issues. * You actively participate in the hiring process and improve the skills and knowledge of others via mentoring. We are open to hiring candidates to work out of one of the following locations: San Diego, CA, USA | Seattle, WA, USA