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Jinny Yan
Chief economist, China
ICBC Standard Bank
Rebecca Fatima Sta Maria
Executive director
APEC Secretariat
Fukunari Kimura
Chief economist
Economic Research Institute for ASEAN and East Asia (ERIA)
Christopher Clague
Managing editor, Asia, and global editorial lead, trade and globalisation
The Economist Intelligence Unit
Christopher Clague
Managing editor, Asia, and global editorial lead, trade and globalisation
The Economist Intelligence Unit
Guy Scriven
Climate risk correspondent
The Economist
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Public services, from energy and education to health care, should be high-quality and accessible to all regardless of language or ability, so that no one is left behind. But digital services offered by governments often disappoint, with complex and unfriendly interfaces that make users enter the same data at multiple touchpoints, leaving people frustrated and distrustful. Leaders are turning to technologies such as generative AI to improve services by making them more efficient, user-friendly and supportive.
Generative AI can streamline processes, make interfaces more intuitive and enhance access to services. At the same time, automating routine tasks makes organisations more productive, resulting in happier workers and citizens. Using technology and innovative applications to connect different parts of an organisation can also speed up service, letting people resolve issues in a single visit to a website.
While the private sector offers many examples of effective digital transformation, public service providers can struggle with limited funds, legacy systems and bureaucratic hurdles. These challenges must be navigated while protecting sensitive data and addressing public scrutiny.
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March 1st–3rd 2022 | Lisbon, Portugal
Agenda
Programmed by Economist Impact and sponsored by ServiceNow, join us online to hear an expert panel share how generative AI can transform the user experience for public-sector organisations, and provide answers to:
- In the essential work of improving access to public services, how can generative AI best be used to improve the citizen experience?
- What lessons can governments learn from their peers abroad, and from businesses?
- How can the public sector maximise the transformative value of generative AI while ensuring safety and minimising the risks and costs?
- Is it possible to move from legacy systems without disrupting services?
- How can silos be removed and red tape cut to make information flow more smoothly?
- And how can organisations engage effectively with members of the public to build the user experience around their needs?
Speakers
Charles Ross
Principal, public policy and thought leadership
The Economist Group
Nicolas Betbeder-Matibet
Senior vice president, Asia Pacific Japan
Software AG
Melanie Noronha
Senior editor
Economist Impact
David Whiteing
Group chief operating officer
Standard Chartered
Nicole Sheffield
Executive general manager, community and consumer
Australia Post
Economist Events is now Economist Impact
Economist Events is now Economist Impact, empowering businesses, governments and foundations to catalyse change and enable progress. Uniting the expertise The Economist Group is known for under a single brand, Economist Impact brings together policy research and insights, data visualisation, custom storytelling, events and media.
Economist Impact combines the rigour of a think tank with the creativity of a media brand, engaging an influential audience in the areas of sustainability, healthcare and new globalisation. View our global events.
Feliks Bezati
Global circular packaging director
Mars
Benny Mermans
Vice-president, Plastics Europe
and vice-president sustainability
Chevron Phillips Chemical
Vanya Veras
Secretary-general
Municipal Waste Europe
Michael Dart
Chief customer officer
Energy Queensland
Additional Resources
A Neglected Burden: The Ongoing Economic Costs of COVID-19 in Australia, Taiwan, South Korea, Singapore, and Hong Kong
The real cost of COVID-19: Why we can’t afford to underestimate it
Attendees
150+
Speakers
4
Minutes
50+
