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Abstract

The authors explore the role of hubs (people with an exceptionally large number of social ties) in diffusion and adoption. Using data on a large network with multiple adoptions, they identify two types of hubs—innovative and follower hubs. Contrary to recent arguments, hubs tend to adopt earlier in the diffusion process, even though they are not necessarily innovative. Although innovative hubs have a greater impact on the speed of the adoption process, follower hubs have a greater impact on market size (total number of adoptions). Importantly, a small sample of hubs offers accurate success versus failure predictions early in the diffusion process.

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Published In

Article first published online: March 1, 2009
Issue published: March 2009

Keywords

  1. social network
  2. social hubs
  3. influential
  4. opinion leaders
  5. diffusion of innovation

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© 2009 American Marketing Association.
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Authors

Affiliations

Jacob Goldenberg
School of Business Administration, Hebrew University of Jerusalem, and Department of Marketing, Columbia University
Sangman Han
School of Business Administration, SungKyunKwan University, Korea
Donald R. Lehmann
Graduate School of Business, Columbia University
Jae Weon Hong
School of Business Administration, Dongseo University, Korea

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