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First published March 1992

THE QUALITY REVOLUTION

ROBERT E. COLEView all authors and affiliations
Volume 1, Issue 1
https://doi.org/10.1111/j.1937-5956.1992.tb00343.x

Abstract

Our understanding of quality has undergone great changes over the last decade, propelled forward by the quality paradigm that has evolved in Japan. This paradigm has rendered obsolete the traditional quality‐cost trade off model. I outline the key elements responsible for forcing a new understanding of quality‐cost relationships.

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References

Jufcan J. (1988), Juan's Quality Control Handbook, 4th edition, McGraw‐Hill Book Company, New York.
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Schneiderman A.O. (1986), “Optimum Quality Costs and Zero Defects: Are they Contradictory Concepts,” Quality Progress, 19, 28–31.
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United States General Accounting Office. (1991), Management Practices: U.S. Companies Improve Perjormance Through Quality Efforts, U.S. Government Printing Office, Washington, DC.
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Vaughn R. (1990), Quality Assurance. Iowa State University Press, Ames, IA.
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Published In

Volume 1, Issue 1
Pages: 118 - 120
Article first published: March 1992
Issue published: March 1992

Keywords

  1. QUALITY
  2. TRADE OFFS
  3. CUSTOMER

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© 1992 The Authors.
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Authors

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ROBERT E. COLE
Haas School of Business, University of California, Berkeley, California 94720, USA
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