Welcome to the InfoSci Platform
An Analysis of Emerging Future-State Hotel Factors Impacting Job Satisfaction: An Eye to the Future

An Analysis of Emerging Future-State Hotel Factors Impacting Job Satisfaction: An Eye to the Future

Copyright: © 2024 |Pages: 38
ISBN13: 9781668425282|ISBN10: 1668425289|ISBN13 Softcover: 9781668425299|EISBN13: 9781668425305
DOI: 10.4018/978-1-6684-2528-2.ch008
Cite Chapter Cite Chapter

MLA

. "An Analysis of Emerging Future-State Hotel Factors Impacting Job Satisfaction: An Eye to the Future." Career Pathways and Professional Identities for Front-Line Workers in the Service Industries, edited by Mark Peter Vitale, IGI Global, 2024, pp. 276-313. https://doi.org/10.4018/978-1-6684-2528-2.ch008

APA

. (2024). An Analysis of Emerging Future-State Hotel Factors Impacting Job Satisfaction: An Eye to the Future. In M. Vitale (Ed.), Career Pathways and Professional Identities for Front-Line Workers in the Service Industries (pp. 276-313). IGI Global. https://doi.org/10.4018/978-1-6684-2528-2.ch008

Chicago

. "An Analysis of Emerging Future-State Hotel Factors Impacting Job Satisfaction: An Eye to the Future." In Career Pathways and Professional Identities for Front-Line Workers in the Service Industries, edited by Mark Peter Vitale, 276-313. Hershey, PA: IGI Global, 2024. https://doi.org/10.4018/978-1-6684-2528-2.ch008

Export Reference

Mendeley
Favorite

Abstract

This narrative explores the historical progression of workforce development through four generally accepted categorical periods of technological disruption and societal transformation referred to as industrial revolutions. The fourth industrial revolution has also catalyzed workforce development creating a concept called the gig economy, which features a workforce that individually contracts with companies, rather than seek permanent employment, to provide goods and services. Next, it evaluates how these different periods of societal change, and the gig economy impacts job satisfaction, insecurity, and engagement for hotel front desk employees. The chapter provides practical recommendations for leadership to minimize these outcomes including a review of Guaxni, a series of cultural values from eastern societies that can have beneficial results when integrated into Western workplaces. Finally, this chapter also evaluates the impact of emerging artificial intelligence (AI) technologies on the job satisfaction, insecurity, and turnover intent of hotel front-desk employees.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.