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Abstract
It is widely accepted that the successful adoption of an information system depends to a great extent on users' perceptions of the information system. It follows then that an understanding of users' cognitive frames should be a key factor in managing the adoption of information systems. To reach such an understanding is not an easy task as cognitive frames are dynamic phenomena. For example, what an individual perceives as ‘ease of use’ and ‘usefulness’ may depend not only on intrinsic qualities of the information system but also on the changing contexts in which the information system is evaluated. This work argues that the management of information systems' adoption is a social and political process in which stakeholders frame and reframe their perceptions of an information system. A case study carried out in a European bank illustrates how the Bank's technical team influenced users' technological frames, including those of senior management in order to ensure a smooth implementation process. In conclusion, the paper introduces a set of theoretical propositions relating to the social and political processes that occur during information systems adoption.
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Notes on contributors
Angela Lin
Angela Lin is Lecturer in the Department of Information Studies at the University of Sheffield, UK. She holds a Ph.D. in Information Systems from the London School of Economics and Political Science. Her current research interests include the impact of stakeholders' perceptions and expectations of information systems on the information systems adoption and implementation process, enterprise infrastructure management, and socio-technical approaches to online behaviour in e-commerce.
Leiser Silva
Leiser Silva is an Assistant Professor in the Decision and Information Sciences Department at the C.T. Bauer College of Business, University of Houston. He holds a Ph.D. in information systems from the London School of Economics and Political Science. Before joining the University of Houston in 2002, he taught and did research in Universities in Canada, Europe, and Latin America. His current research examines issues of power and politics in the adoption and implementation of information systems. In addition, he is looking at managerial aspects of information systems, specifically, contextual and institutional aspects. His work has been published in journals such as the Journal of the Association for Information Systems, Communications of the Association for Information Systems, The Information Society and Information Technology and People.