Wooden Street 4+

My biggest mistake connecting with wooden street. I ordered 3 lamps and a coffee table. After 15 days and multiple calls later I received the lamps. The lamps are of the worst quality and 1 with manufacturing defect. The quality is so pathetic that I wouldn’t even take it for free if given. I clicked the lamp pictures and mailed them to the customer service and waited but didn’t get any response. I then mailed again thrice and still no response. Then I connected with wooden street watsapp number and still no response. Finally on call when I connected with the executive, I get the response that the lamps cannot be returned. As the company do not have return policy.

It’s been 15 days and still the coffee table is delivered. After so much hassle with the lamps I asked the customer service to cancel the table order and they said that the order couldn’t be canceled as they do not have cancellation policy.

I have been scammed by this pathetic company. The lamps are so pathetic, I wasted so much money by connecting to this company. Now I can’t trust just any e-commerce website.

Its been 3 months of order placement and no delivery yet..customer service doesn’t even respond to emails or phone calls. Just attractive products on internet but don't have physical stock of anything. Not worth even downloading and wasting time to search and order...
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Updated review after receiving the product
it did take long with numerous calls to customer service and emails... finally got the product and of great quality... it was worth waiting.

My order placed on 22nd april is yet to get shipped, when the website still shows 11days estimated delivery on that product once ordered. The customer care is giving me date after dates for shipping since last 40 and the product is yet to be dispatched. And now when I call or email to raise complain, they are forcing me to take refund. They are not even considering the value of the time and energy invested in it from the time I ordered the product. The customer care team is filled with liars and don’t hesitate to give fake promises even in writing without considering the consequences that it may be used for legal fights. If you want mental peace never ever buy anything from this unprofessional company. You will understand why Pepperfry and Urban ladder are leaders in this market and this company is struggling as a start-up having 4 people in the office naming suma, shreya, praveen and noor. All of them are trained to fake promises and then threaten customers if a complaint is raised. Even their social media team is useless and not afraid of making fake promises if you complain.