Peak Support Overview
4.4★- peaksupport.io/
- Cambridge, MA
- 1001 to 5000 Employees
- Type: Company - Private
- Founded in 2015
- Revenue: Unknown / Non-Applicable
- Staffing & Subcontracting
Company updates
Peak Support
Episode one of The Peak Experience goes live on Monday, but we wanted to share another clip before then because it's just *that* good. Our guest, DEI expert Allyson Livingstone, Ph.D., discussed athenahealth's "Moments That Matter" initiative with Hannah Steiman. "We need to think more strategically about how to center the employee..." Allyson said. "How can we meet people where they are and help them grow and excel given the current context we're working in? We started thinking, 'What are the moments that matter to our employees across the life cycle? And how do we show up to support them building the skills and leveraging the resources they need to really excel at those particular moments that matter?'" See the full clip here and tune in on Monday when the full episode is released wherever you get your podcasts.
Peak Support
Introducing: The Peak Experience! Peak Support's brand new podcast hosted by President Hannah Steiman features interviews with CX industry leaders discussing how to achieve success in an ever-changing market. The Peak Experience's pilot episode is being released on Monday, August 28 on YouTube and wherever you get your podcasts. Our very first guest is Allyson Livingstone, Ph.D., Executive Director of Diversity and Inclusion at athenahealth. See what Allyson has to say about employee engagement below and tune in next week for the full episode!
What people are saying about Peak Support
Got a burning question about Peak Support? Just ask!
On Glassdoor, you can share insights and advice anonymously with Peak Support employees and get real answers from people on the inside.
Peak Support Reviews
Pros
*Genuinely value our opinions as an employee. The company regularly provides a platform for everyone to voice out ideas and concerns. I feel empowered, knowing that my opinions are heard considered, creating a sense of ownership and unity within the team. * The company knows how to appreciate their employees, and that goes a long way in boosting morale. *Peak Support also has strong employee development initiatives, and invests in employees' growth. We are highly encouraged to suggest trainings that would help develop our skills and competencies. *Competitive Compensation Package in comparison to similar industries
Cons
* Graveyard shifts for those working in PH, but properly compensated though in terms of night differential and overtime.
Interviews at Peak Support
Interview experience
How others got an interview
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Director of Sales Interview
Anonymous Employee in United StatesNo OfferNegative ExperienceAverage InterviewApplicationI applied through a recruiter. The process took 4 weeks. I interviewed at Peak Support (United States)
Interview
Interviewed online, then in person. The co-owner took furious notes on what “my strategy” would be. Ghosted my recruiter after the in person interview. Recruiter was just as confused as I was but then we figured it out. They were just looking for a cheap way to figure out how to do what they wanted to do without paying an expensive salary for it. They promoted an internal individual contributor to take on this particular area, probably trying to equip them with what they learned from myself and other candidates they interviewed. Shady as the say is long. Beware.
InterviewHow do you motivate reps?
Answer Question
See All 7 interviews
Peak Support Awards & Accolades
- Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2012, INC. MAGAZINE, 2022
- International Customer Management Institute (ICMI) Global Contact Center Award- Best Outsourcing Provider, ICMI Global Call Center Award, 2022
- Inc. 500/5000 Fastest Growing Company, INC, 2021
- Great Places to Work, Great Places to Work, 2021
Peak Support FAQ
(45 Questions)
All answers shown come directly from Peak Support Reviews and are not edited or altered.
What are perks and other benefits like at Peak Support?
...But looking back now, I'm grateful that I took that risk, coz now, I get to enjoy the generous benefits of having a full time remote work (w/ laptop provided), high paying job, superb healthcare benefits, life insurance, leave credits, AND MORE!...
February 16, 2023
People Also Ask about Peak Support
Employees rate Peak Support 4.4 out of 5 stars based on 267 anonymous reviews on Glassdoor.
To get a job at Peak Support, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Peak Support and prepare for tough questions.
Overall, 83% of employees would recommend working at Peak Support to a friend. This is based on 267 anonymously submitted reviews on Glassdoor.
57% of job seekers rate their interview experience at Peak Support as positive. Candidates give an average difficulty score of 2.9 out of 5 (where 5 is the highest level of difficulty) for their job interview at Peak Support.
81% of employees think that Peak Support has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.
