Peak Support

📢 Discover the Hidden Risks of Big BPOs! 🚨🔍 Are you aware of the potential risks associated with large customer service outsourcing companies? Given the consolidation in the industry, if you work with one of the gigantic BPOs, you've probably already noticed: Less flexibility  Lack of attention to your feedback  A feeling like you just don’t matter to your BPO Just to name a few. Our latest video sheds light on the hidden dangers that can arise when partnering with big BPOs. 🎥 Watch the video to learn more about the risks and how you can mitigate them. Don't let your business fall victim to unforeseen challenges!

How do your #CustomerSupport KPIs stack up compared to your competitors? We've done the research to find out. We scoured the Internet and found hundreds of public data points on customer service KPIs. The slideshow shows the Best, Worst, Median, and Average we found for: 👏 CSAT 🕛 Full Resolution Time ⏱ First Reply Time ✔ First Contact Resolution ⌚ Chat Wait Time 🤖 AI Chatbot Resolution Rate There is data for more KPIs in the full eBook. Download it here: https://lnkd.in/gt5dg-BG

We’re proud to share that Peak Support is a Great Place To Work Certified company!👏 #GPTWcertified This certification means a lot to us because it's all the validation we need that we are taking good care of our team members in the US. Read what our US employees say makes working at Peak Support so great.💚 https://hubs.ly/Q02t9qJ10

Building an incredible self-service experience is one of the best ways to create satisfied customers this 2024.💡 Surveys and research consistently show that customers overwhelmingly prefer being able to solve issues by themselves, especially when you make it super easy for them to find a solution on their own terms. But you're probably wondering: How can I empower customers to help themselves?🤔 In our latest blog, we share some helpful tips on how to build a self-service solution your customers will love. It's so effective and so accessible that your customers might not even think about reaching out to your support representatives anymore. Read it today! You can find the link to the blog in the comments.

More and more companies - even small ones - are using RFPs to choose a customer support outsourcing partner. But issuing and managing an RFP can be stressful and time consuming. We've made it easy. We've assembled this guide to help you understand the process of crafting an effective RFP to outsource your customer support team. We’ve even included an RFP template that you can download and use as-is. Download your own copy of our Crafting an RFP to Outsource Customer Support e-book today. The link is in the comments.

🌟 Discover the secrets to building a thriving company culture with insights from our very own Hannah Clark Steiman.   📖 Peak Support's E-book: Building an Exceptional Company Culture Gives you valuable tips and tricks for creating a positive and engaging work environment that fosters collaboration, productivity, and employee satisfaction.   🎁 Special Offer: Receive a deck of cards with additional tips and tricks for exceptional company culture when you provide your address! 🎁   Don't miss out on this opportunity to transform your workplace

A customer is the most important person in any business. Do your employees believe this? Do they act like it's true?

In 2023, people from almost 200 countries joined together to show their support for Earth Hour. Individually, an hour of switching off lights may not seem much. But no effort is too small when it comes to showing our love and care for the Earth - our home. Don't forget to switch off your lights tonight from 8:30 till 9:30 in celebration of Earth Hour.🌎

🚀 Companies are excited about adopting AI, but some are thrown off by the cost, when returns are uncertain. Our latest blog post shares 6 strategies to reduce the cost of AI in customer service: 💰 1️⃣ Maximize automation options in existing software: Streamline your processes and save time by leveraging automation features within your current software. 2️⃣ Update your knowledge base content: Keep your knowledge base up to date with accurate and relevant information to empower customers to find answers on their own. 3️⃣ Optimize your knowledge base: Organize and structure your knowledge base to make it easily searchable and user-friendly, reducing the need for customer support interactions. 4️⃣ Aim to reduce your contact rate: Proactively address common customer issues through self-service options, reducing the number of incoming support requests. 5️⃣ Assess AI like any other agent: Continuously evaluate and train your AI system to ensure it performs at its best, just like you would with a human agent. 6️⃣ Scale your AI solution slowly: Gradually expand the use of AI in your customer service operations to ensure a smooth transition and maximize its effectiveness. Ready to revolutionize your customer service while saving costs? Dive into our blog post to learn more about these strategies and unlock the full potential of AI in customer service. 💡 https://hubs.ly/Q02q1HFC0

Peak Support's mission is to empower our team to innovate and deliver beyond client expectations.💚 Our mission captures how we add value to our clients and our partners. But this is only possible with a team that is empowered and a team that innovates.🌟 Watch the video now featuring our VP of Operations, Bianca Lazaro, to learn more about why our mission is so important to secure our company's place in the future. Jonathan Steiman Stephen Lowe Whitney Collurafici Daniel Gutierrez Hazel Abijay Dianne E. Joy Liggon, M.B.A. (She/Her) Larry Sell Laura Galvez-Pollo