Are you a contact center and/or customer experience professional with a passion for what you do and for sharing your experience? Do you enjoy helping others excel? Would you like to help shape, educate, and inspire our community? Consider becoming an ICMI Featured Contributor for 2024! Learn more: https://lnkd.in/g5fane6A The deadline for consideration is January 6, 2024. #callcenter #contactcenter #cctr #thoughtleader #featuredcontributor #writer #thoughtleadership #businesseducation #community
ICMI
Business Consulting and Services
Colorado Springs, Colorado 6,238 followers
We Make Contact Centers Better
About us
Whether it's your people, your processes or your strategy, ICMI wants to partner with you to take your customer service to the next level. We have been empowering contact center excellence for over 30 years, helping more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you: -Raise the strategic value of your contact center -Optimize your operations -Improve your customer service We are considered the authority on contact center performance excellence. In fact, just recently, the New York Times, NBC Nightly News, and several other major media outlets tapped ICMI to provide insights on how consumers can work better with contact centers. Be a part of our active community and find out how ICMI can add value to your contact center and more importantly, your customer.
- Website
- http://www.icmi.com
External link for ICMI
- Industry
- Business Consulting and Services
- Company size
- 51-200 employees
- Headquarters
- Colorado Springs, Colorado
- Type
- Public Company
- Founded
- 1985
- Specialties
- Contact Center Training, Contact Center Consulting, Contact Center Conferences (Contact Center Expo & Conference | Contact Center Demo & Conference), Contact Center Resources (Blogs, Webinars, Tool Kits, etc.), and Host of #ICMIchat | Tuesdays, 1pm ET
Locations
- Primary
Get directions
121 S. Tejon St.
Suite 1100
Colorado Springs, Colorado 80903, US
Employees at ICMI
Updates
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The “self-service revolution” has surged in popularity as customers demand more options for service and want to speak less with an agent for more simple, transactional tasks. Read more from Pete Humes: https://lnkd.in/e847z3iW
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🚀 Elevate your contact center game with actionable insights from metrics! 📊 Improve response times, boost satisfaction scores, and ace efficiency goals. #ICMI Course: https://lnkd.in/eHDAqpJy #ContactCenter #MetricsMatter
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🚀 Elevate your contact center game with actionable insights from metrics! 📊 Improve response times, boost satisfaction scores, and ace efficiency goals. #ICMI Course: https://lnkd.in/eHDAqpJy #ContactCenter #MetricsMatter
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“Now is the time for companies to embrace the new age of knowledge,” author Vicki Brackett declares. She adds that we must cultivate knowledge so it can quickly become a valuable natural resource within companies. Read more here: https://lnkd.in/eQV-_hT7
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Jarrod Davis warns us not to be fooled by bolt-on AI. Davis first pauses to define AI as it can mean so many different things. He then addresses the "uncomfortable questions.” such as how many developers are dedicated to a vendor’s AI solution and more. https://lnkd.in/et3gbZPw