Effective Date: September 20th, 2018
We, Cheritz co., ltd., greatly value and love you and other users of our content. To ensure that you can enjoy our content wholeheartedly, we rigorously work on being as transparent as possible with how we protect and handle your personal information you have entrusted us with.
We strongly believe that it is important for you to know exactly what information we collect from you, how we use it, and the choices you can make on this matter. We also wish to not intimidate and alienate you with overcomplicated legal jargon and run-on sentences that go on and on and on and on. That’s where this privacy policy comes in. We tried our best to write this policy in the most coherent and easy to understand way possible. You are always welcome to contact us at support@cheritz.com or our Data Protection Officer at mpark@cheritz.com if you have any questions about our privacy policy.
What information do we collect?
We limit the collection of your personal information to what is necessary for us to provide you with our content.
When you create an account to play our game, we collect:
- Your email address that is used to log into our Services.
- The password you have set up.
As you play our game, we automatically collect:
- Your game progress and the number of in-game items you possess.
- The device identifier of the device you are using to access our Services.
- IP Address
- The version of the game you are playing.
- Time zone setting on the device you are using to access our games.
We collect purchase records from the platform (such as Google Play or App Store) you are running our game on to verify purchase of in-game items.
We collect records of abusive and exploitative use of service and retain it for one (1) year to prevent the further exploitative use of service.
What information do we access on your mobile device and why?
To provide you with our service, it is necessary for us to have permission to access certain features on your mobile device. We assure you that we do not collect or store this information on our servers. Depending on the operating system of your mobile device, we have access to the following:
- Android OS
- The internet connection and network status
- This information is checked when the game needs to connect to the internet
- The storage device
- When you save or load the game from your designated storage device, the game will access the storage device to save or load the data.
- Photos
- When you want to use your own photo or image in your storage device as the profile picture, the game will access the storage device to retrieve that image.
- Account information
- If you choose to receive push notifications from the game, the game needs to check which account to send the push notification.
- Mobile device ID
- This information is checked to verify the mobile device to prevent service abuse such as hacking.
- iOS
- Photos
- When you want to use your own photo or image in your storage device as the profile picture, the game will access the storage device to retrieve that image.
How do we use your personal information?
We use your personal information to provide our Service to you. We only use the collected personal information where we have a legal basis for doing so. We use the collected information in the games to:
- Allow you to create accounts that you can save your in-game progress and the in-game items you have purchased.
- Allow you to set up a password for your account so you can prevent someone else from accessing your account.
- Verify the purchase of in-game items. We receive the transaction record from the platform (such as Google Play or App Store) you have made the purchase. The transaction record includes the receipt number, the number of in-game items you have purchased. We do not collect your credit card information.
- Deliver the in-game items you have purchased or obtained through other methods (such as redeeming coupon codes issued by us, or from our events).
- Detect and ban accounts that exploit the game for reasons such as obtaining in-game items that normally requires purchasing for free.
We also utilize your information outside of the game to:
- Provide player support
- Respond to comments and inquiries through customer service.
Who can see your information?
Other than us, these parties may view your information:
- Our partners
- We may share your information with the third-party service providers that process your information to provide services such as hosting, customer service, analytics, fraud prevention. We ensure that these partners process your information according to our guidelines.
- Law enforcement authorities
- Upon the lawful request of law enforcement authorities such as the police or courts, we may provide your personal information to keep our service safe for the users.
How do we store your information?
We use the third-party data hosting service provider in the United States to store the information we have collected. We are constantly developing and implementing new security measures to protect your personal information from unauthorized access, loss, identity theft, or alteration. Please note that while we put our utmost effort into protecting your personal information, no security measure is completely safe from intrusion by others and we cannot guarantee that your personal information is completely safe from intrusion.
In principle, we discard your personal information immediately when you delete your account or after the purpose of the collection is fulfilled. However, because we are a company based in South Korea, the relevant laws in South Korea requires us to retain certain information for a certain period. The retained information shall be only used for the purposes stated in the relevant laws.
- Record of consent and/or withdrawal of consent
- Legal basis: Article 6 of [Act on the Consumer Protection in Electronic Commerce, ETC.], Article 6 of [Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, ETC.]
- Period: Five (5) years
- Record of transaction or provision of goods
- Legal basis: Article 6 of [Act on the Consumer Protection in Electronic Commerce, ETC.], Article 6 of [Enforcement Decree of the Act on the Consumer Protection in Electronic Commerce, ETC.]
- Period: Five (5) years
- Record of customer complaints or dispute resolution
- Legal basis: [Act on the Consumer Protection in Electronic Commerce, ETC.]
- Period: Three (3) years
- Records of access
- Legal basis: Section 15.2 of [Protection of Communication Secrets Act], Article 41 of [Enforcement Decree of the Protection of Communication Secrets Act]
- Period: Three (3) months
How do we transfer your information internationally?
Because we are a game company in South Korea that serves a global user base and stores personal information in the United States, your personal information we have collected is transferred internationally. We understand that many countries have different laws and regulations on data protection. To ensure that we securely transfer information internationally, we make use of the standard contractual clauses approved by the European Commission. We make sure that our third-party data hosting service provider in the United States incorporates the EU-U.S. and Swiss-U.S. Privacy Shield Framework to safeguard the transfer of information we collect from the Europe Economic Area and Switzerland.
What options do you have about the information you provide us?
We believe it is important for you to fully understand the rights and options you have when it comes to the data you provide us. You have the rights and option to:
- Modify the email address your account is linked to. You can change the email address that you use to save in-game progress and the in-game items you have purchased.
- Change passwords. You can change the password to your account.
- Opt-out of direct marketing. You can opt-out of receiving advertisement push from us in the game settings.
- Delete your account. You can delete your account and withdraw from the consent. When you delete your account, we immediately delete your personal information we store except for the information that the laws and regulations prevent us from deleting for a certain period.
- Request for a copy of your personal information we have.
- Object the way we use your data.
- File a complaint to a regulator. If you are based in the EEA and have complaints about the way we process your personal information, you have a right to contact and lodge a complaint with the Data Protection Commission in Ireland or your local data protection authority. If you are based in other regions, please contact the data protection authority relevant in the country you are based in.
What is our policy on children?
Children under the age of 14 are not allowed to use our service without the consent from their parent or legal guardian. We do not knowingly collect, store, or process the personal information of children under the age of 14. You may only use our service if you are over the age at which you can consent to data processing under the laws of the country you are based in. If you become aware that a child under the age of 14 has provided us with their personal information, please contact us.
What happens when we change the privacy policy?
We may change our privacy policy from time to time. We’ll update this page if there is any change in our privacy policy. If there is a significant change in the policy, we may provide a more prominent notification such as a pop-up on the front page of the official website, post on our social media, or on the title screen of the game. Please understand that using the service after the privacy policy has been updated means that you have agreed to the change in policy. We ask you to stop playing our game immediately if you disagree with the changes made in the privacy policy.