Return Items You Ordered
You can return many eligible items sold on Amazon.co.uk via the Online Returns Centre. When you return an item, you may see different return options depending on the seller, item, or reason for return.
Need to return an item shipped by Amazon? Go to the
To return an item
- Select the item that you wish to return, and an option from the Reason for return menu.
- To complete your return, follow the prompts.
Note: Remember to remove all personal data from electronic items, such as laptops and cameras.
Returns label guide:
All labels and documents are needed for a successful return.
- Place the bar code inside the package.
- Affix the address label and one of the commercial invoices to the outside of the package.
- Give the second copy of the commercial invoice to the carrier.
Note: Each label is linked to a specific return. To make sure that you receive the correct refund, don't include items from different orders in the same box.
Find more solutions about returns:
- To replace a damaged, defective, or wrong item, go to Your Orders.
- To return an item to a marketplace seller, locate the item in Your Orders, and select Send a returns request. Amazon sellers review return requests before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim.
- Go to Return a Gift for information regarding gift returns.
- Go to Check the Status of Your Refund for progress on your return.
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