Contact a Third-Party Seller
Third-party sellers can be contacted in two ways: Pre-order via the product detail page and post-order via Your Orders. Before contacting a third-party seller, check if the listing is eligible for Amazon Prime or if the seller participates in Customer Service by Amazon. If so, Amazon Customer Service is happy to help answer your questions.
Contacting a seller post-order:
- Go to Your Orders.
- Find your order in the list.
- Select Problem with order.
- Choose your topic from list displayed.
- Select Contact seller.
Allow two days for the seller to respond. In most cases, you'll receive a reply sooner.
Contacting a seller pre-order:
- On the product detail page, select the name of the seller.
- On the next page, select Ask a Question.
- Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form.
- Your message will be sent to the seller via the Buyer-Seller Messaging Service. They'll respond to you by email within two business days.
If the seller does not respond
Most orders placed with sellers are covered by our A-to-z Guarantee. If you don't hear from the seller within two days, go to A-to-z Guarantee to see your options.
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