Review Highlights
“David and Armando go above and beyond and genuinely love and treat my dogs better than I could ever imagine.” in 74 reviews
“My pup had to try out for the pack and show that she was a capable of training and a good fit for the pack.” in 35 reviews
“Synthia saved the day for me this week when I was traveling for work and found out Teddy wasn't feeling well.” in 7 reviews
Location & Hours
Other Dog Walkers Nearby
in Dog Walkers
in Dog Walkers, Pet Sitting
Amenities and More
About the Business
Business owner information
David L.
For adult dogs over 1.5 we have no waitlist in most areas! Serving Marina, Cow Hollow, Pac Heights, and their neighbors. We help dogs escape the city life with off-leash group outings full of socialization, learning and play. Our award winning team of dog pros, led by our Certified Professional Dog Trainer, is dedicated to giving you and your neighbors more time, more care, and less guilt, and your satisfaction is guaranteed. Best Dog Walkers in SF 2019, 2018, 2017, and 2015 in Bay Woof's Beast Of The Bay Awards, #1 Dog Walker by the Bay Area A List 2018, 2017, #2 in 2016 and 2015, #4 2014 and 2013, and Best Dog Walker in SF Examiner's Reader's Choice Awards. Yes, I know it's a lot. ; )
Ask the Community
Yelp users haven’t asked any questions yet about Citizen Hound.
Recommended Reviews
Overall rating
137 reviews
5 stars
4 stars
3 stars
2 stars
1 star
-
Isabelle L.Rancho Palos Verdes, CA1556920Oct 30, 2023
Citizen Hound is the absolute best. When I first moved to the city, I was on the hunt for someone to care for my golden doodle pup and came across Citizen Hound on Yelp. All of the rave reviews are true! My pup does the two walk pack every day and without it both she and I would be going crazy in our home.
My pup had to try out for the pack and show that she was a capable of training and a good fit for the pack. I really appreciated this part of the process because it made me feel at ease about the dogs she was going to be interacting with every day. Roxie was placed in Leticia's pack and she absolutely loves it! Leticia always sends loads of photos to us and she has really created a strong and loving bond with Roxie. We also were able to add in our golden retriever recently and he absolutely loves it as well. 10/10 recommend Leticia and Citizen Hound! It is worth every single penny to give my babies a fulfilling life with a friend group they can hang out with every day!Helpful 0Thanks 0Love this 1Oh no 0 -
Elias W.San Francisco, CA565Oct 30, 2023
Over 5 years later and we still endorse Citizen Hound. My dog is now almost 6, he has been part of Citizen Hound since he was a puppy. I absolutely think this is the very best dog walking group in San Francisco. David and his team are outstanding. Red, my miniature poodle, loves his pack leader Stephanie. He is ecstatic every single morning when he is picked up. He is exhausted every single
afternoon when he is dropped back off. Red would not be the same dog without Citizen Hound. We love the entire team (this includes you Shannon)Helpful 1Thanks 0Love this 1Oh no 0Jan 30, 2018Previous reviewAbsolutely the best around for your four legged family member. David and his team are high energy and fun!!! Our miniature poodle puppy has been with Synthia and he is over the top in love with her. We began with one walk per day, but soon moved to the full day program. Rain, shine, fog, and everything in between, Synthia arrives to pick up Red and take him out with the pack. He returns relaxed and tired. This is one of the best walking services in SF. David is great at organizing the walks and Synthia is a terrific pack leader. You will not be disappointed in the least, provided your dog loves walks and the outdoors. I cannot give Citizen Hound enough accolades.
-
Shea S.Marina/Cow Hollow, San Francisco, CA011Nov 2, 2023
Citizen Hound is an incredible dog walking group. My dog, Hank, has been walking with Citizen Hound since 2018. He loves his group and his walker, Shannon, so much. He also loves Molly. You really can't go wrong, all of the walkers are incredible.
They take excellent care of the dogs. They also send pictures throughout the walk, which brightens my workday everyday.
I highly recommend this company to anyone in the market for a dog walking service.Helpful 0Thanks 0Love this 0Oh no 0 -
Zack P.Orinda, CA02Dec 8, 2023
We've been with Citizen Hound for the last two years and they have been absolutely amazing with our Great Pyrenees Lab/everything. Our walker Shannon at Citizen Hound has given Chance a second family and every time Shannon comes to our door Chance is SO excited. Everyone on their team really loves what they do and takes care of their dog as if it was their own. We've worked mostly with Shannon, and sometimes Stacey, and they both have been absolutely amazing to Chance. They have been responsive, considerate, and send the most amazing photos that brighten up our day.
We cannot thank you enough for taking care of Chance!Helpful 0Thanks 0Love this 0Oh no 0 -
Lindsay P.San Francisco, CA4681Aug 9, 2023
I cannot review David and his team highly enough. Alex, Stacey, Leticia, all awesome! They take care of my dog like their own and treat me as the client as someone that matters. So grateful to be able to count on them and know my dog is in the best care.
Helpful 0Thanks 0Love this 1Oh no 0 -
Caroline C.Corte Madera, CA231Oct 30, 2023
I've loved working with the Citizen Hound team in the last year+. My girl has so much fun with the team and Stephanie is the most loving and caring walker every week. Her expertise is highly appreciated. Whenever she's not available, they are able to backfill with other excellent team members like Charlie and others. I highly recommend using their services because they can really be your second set of hands making sure your 4-legged love is happy and healthy!
Helpful 0Thanks 0Love this 1Oh no 0 -
Jessica R.Mission, San Francisco, CA011Dec 24, 2021
When we started Citizen Hound I would have given them 10 stars if I were able.
When we got our 2nd dog- we immediately enrolled him at 10 weeks to "walk" in a backpack with the pack so he could be socialized until he was completely vaccinated. When the owner came for a consult with our puppy, he asked me to make him a cocktail. This should have been my warning sign- but I was dumb enough to brush it off.
After - it went downhill very quickly. The owner asked us to neuter our dog before recommended by our vet- which we did to keep our dogs enrolled. (Even though it could be a health concern for our breed of dog) He would reach out *weeks* after the fact, to say that our dog bit a dog while playing and would have to pay for behavioral classes and lecture me on my dogs issues. He also told many people that our dogs breed- French Bulldogs were "dumb" and apparently kept our dog on leash while telling us he was off leash. After too long of this toxicity and manipulations, we left.
Our "awful dog" has blossomed into the most amazing, responsive, compassionate dog (thanks to a Walker that actually cared, and lack of a negative daily experience) I don't know what happened in the walks with Citizen Hound to our "problem child" but leaving was the best thing we have done for him.
We've had two walkers since CH- one in the city and now in Tiburon, who we warned of David's "feedback" just in case their was something I didn't see at home. I asked for any feedback to help his behavioral growth. Both companies were amazed with his recall and discipline- which in turn helped with his anxiety. In hindsight- this made me realize the actual problem was Citizen Hound.
I'm sure David will try to delete this, but if looking for a wonderful Walker for your fur-baby, please look elsewhere.Helpful 3Thanks 0Love this 1Oh no 0Business owner information
David L.
Sep 3, 2022
I appreciate feedback immensely, and even walked away from this experience in a constructive way. I’m commenting publicly not AT ALL out of vindictiveness, just to make sure the reader understands the circumstances presented lack context, and encourage you not to draw from this particular review when considering our services.
I am glad that this dog blossomed, but the fact is their dog is now much older. This review was unexpectedly posted *on Christmas Eve* over 2 years after they stopped our services. We managed the most difficult period in any dogs life for their dog that did have behavioral issues that needed addressing at the time. I would imagine most people reading this would be happy to know we take these behaviors seriously and try very hard to be a professional part of your team, not against you.
There are a couple points I feel the need to address:
1. They named their dogs after a cocktail and offered me beer or wine at an evening meeting at their home, and I countered with the namesake drink as an act of intended levity, humor, and connection. When I later found out it landed poorly I reached out to apologize.
2. This dog was on leash a lot to control negative behaviors. He was displaying a pattern of concerning low impulse control, over-aroused, and aggressive behavior at the time. Comments like, “our dog bit a dog while playing,” as though he were a part of the play, distort the fact that his unpredictable outbursts were toward others who would play nearby, where he wasn’t involved.
3. I did not lecture unsolicitedly. Early on in this development the couple wrote me, “[We] welcome any suggestions you have about helping us uncover this attitude and behavior ourselves in order for us to assist with corrective action.” I felt it was necessary to communicate he needed more training, and offered other training programs’ info.
4. Our walking agreement asks everyone to neuter their dog at 8 months. Because it’s quite common for people to ask for exceptions we explicitly specify that we will allow for a delay under one condition, that they do an added level of training with someone. But no training, not even the basic requirement of all clients was ever done by these clients.
All dogs well-being and customer service are always major focuses for our company. I hope that any reader might further consider the isolated nature of this account against the hundreds of others here when evaluating it for truth. At the time of this writing there are no other reviews under 5 stars. If any reader has specific questions about this review I encourage you to call me. -
Gina G.San Francisco, CA12Nov 2, 2023
Thank goodness for Citizen Hound! My husband an I say Citizen Hound is one of the best things we've done for our three-year old golden retriever, Pepper. Pepper goes out daily with the greatest dog walker, Molly, and comes home a tired, happy girl. Molly is all of the good things: reliable, communicative, trustworthy, calm and very funny to boot. We feel so lucky to have found a safe, fun pack for Pepper. We love how we can also use Citizen Hound as dog sitters whenever we go out of town. And finally, we've really enjoyed working with Citizen Hound owner, David, who offers the best advice on dog training and tips for our energetic pup. Thank you, Citizen Hound! We will continue to sing your praises to anyone in SF whenever they get a new pup.
Helpful 0Thanks 0Love this 0Oh no 0 -
Alex T.San Francisco, CA01Oct 30, 2023
We have had a really great experience with Citizen Hound for over 5 years now. Our Australian Shepherd always comes home happy and tired! We've had a few different walkers over the course of our time there, and they all have been really great. Our current walker, Stacy, goes above and beyond to help train our dog and gives us tips on any tricks that are working for him. We highly recommend Citizen Hound!
Helpful 0Thanks 0Love this 0Oh no 1 -
Ella Q.Davis, CA7604Jun 20, 2023
Words can't describe how INCREDIBLE Citizen Hound walkers and staff are!! Your dog walker gets to know the ins and outs of your dog & their behavior because they are consistently their point person (unlike other services where your walker is different depending on the day). Their walkers become a part of your family and are such a highlight of both you and your dog's day when they come to pick up :) David and Kayla run an exceptional business, all the accounting and scheduling is seamless. 10/10 recommend.
Helpful 0Thanks 0Love this 0Oh no 0
You Might Also Consider
in Pet Stores, Veterinarians, Pet Groomers