The Wayback Machine - https://web.archive.org/web/20120511153629/https://www.att.com/esupport/article.jsp?cv=820&sid=KB64693

Wireless

Personalize your support

 Ask a Question

Browse Support Topics

Text size:


Print  Email this Article  Share this content at Facebook  Share this content at Twitter

Monitor usage on your phone

*Services is a self-service feature that allows you easy access from your wireless device to check your minutes used, balance, last payment received, or to make a payment. Just follow the instructions below and your information will be delivered instantly via text message to your handset. *Services is available 24 hours a day, 7 days a week. Unfortunately, this service is not available for prepaid accounts. *Services is free but requires a valid Text Messaging feature to function.
 

Task Steps 
Check your balance and last payment received
  1. Dial *BAL# (*225#) from your wireless phone. Spanish speaking customers dial *SAL# (*725#).
  2. Press the Send key.
  3. Within seconds, your balance is delivered via text message to your phone screen. You'll also see your next bill's due date as well as your last payment posted.
Check your remaining minute balance
  1. Dial *MIN# (*646#) from your wireless phone. Spanish speaking customers dial *USO# (*876#).
  2. Press the Send key.
  3. Within seconds, the minutes remaining are delivered via text message to your phone screen. These minutes will be broken down by type.
Check your remaining data usage
  1. Dial *DATA# (*3282#) on your phone.
  2. Press the Send key.
  3. Within seconds, a breakdown of your remaining data usage will be delivered via text message to your phone screen. The remaining data usage will be broken down by type.
Make a payment
  1. Dial *PAY (*729) from your wireless phone. Spanish speaking customers, dial *PAGAR (*72427)
  2. Press the Send key.
  3. You'll get immediate access to our automated voice system. Follow the prompts to pay your current bill with a checking account, debit card, or credit card.
Check equipment upgrade eligibility
  1. Dial *NEW# (*639#) from your wireless phone.
  2. Press the Send key.
  3. You will then be provided with an upgrade eligibility message and the reason associated with the eligibility message.

 
*Services Disclaimers
Customers must have a device capable of sending and receiving text messages. *Services is not available to certain former customers of acquired companies.
 
*MIN#: There may be delays processing network call records. "Minutes Remaining" may not reflect airtime used within the last two to five days and does not include recent roaming minutes due to delayed processing. Roaming airtime and roaming long distance minutes remaining are based on call records received from other carriers and processed by AT&T. A delay of two to ten days at minimum is usual. A delay of up to 60 days or longer is possible. Results for FamilyTalk customers may not involve all minutes for the entire FamilyTalk group. Rollover balance may overstate minutes available if you recently changed rate plans. Prepaid customers will not have access to *Services.
 
*PAY: If paying via bank account, you have authorized your bank to deduct from your bank account this one-time payment of your wireless services bill from AT&T. If paying via credit card or debit card, you have authorized your credit card or debit card to be charged this one-time payment of your wireless services bill from AT&T. You understand the following: This is only a one-time payment; should you dispute any portion of your bill, you must notify AT&T prior to processing your payment via *PAY; if you choose to pay using your bank account or debit card and should your bank reject the onetime checking account or debit payment, AT&T may charge a return fee; if paying by credit card, and your payment is rejected, you will still be held responsible for the full amount of your wireless services bill from AT&T as well as any late charges that may accrue.  

Note: For more information about managing content/location, controlling spending, increasing safety, and limiting time for your Wireless, Internet, TV, and U-verse services, refer to: AT&T Smart Controls.

 

Solution Feedback

Was this solution easy to find?

Yes   No
 

Did the solution help you?

  
 

Need more help?

Get in touch with AT&T; for additional support.

Ask CharlieSM, AT&T;'s Virtual Expert


Wireless Support Chat


Go to Customer Communities


Log in to email AT&T;*


* Not available to GoPhone® customers

Call AT&T;