Shockbyte Reviews

Customer service 10/10. They worried that everything was fine and solved all the problems quickly. I recommend them 100%

Date of experience: April 25, 2024

Cannot fault this, ran me and my friends modded minecraft server perfectly

Date of experience: April 27, 2024

i love it it is the best hostimg becuse i saw vidoes on youtube and i think it will be the best becuse i have not use it yes it looks good i will use it

Date of experience: April 24, 2024

I have used Shockbyte before for MC Java server hosting, they host fine in terms of updtime and hardware... but there customer service is like non-existent and the add-on feature of $15 a month of "server management" is/was a a joke. No adequate replies, no timely manner and shuffling me around to "departments." I gave 2 stars because they do host the server, but at what costs? Turns out it will cost a fair amount monetarily for poor service. I do not recommend.

Date of experience: April 20, 2024

The support team was/is always there to ensure the hosting experience goes smoothly. The overall quality of service being offered is excellent. I would highly recommend shockbyte to help you with all your hosting needs.

Date of experience: April 06, 2024

My ticket was answered incredibly fast. My issue that had been bodering me for serveral months was solved in days with shockbyte's technical support.

Date of experience: April 04, 2024

From the onset, the modded Minecraft server rented from Shockbyte had issues. They responded relatively quickly to the ticket regarding the server’s lag, and offered a transfer to a server node that wasn’t being overwhelmed but that wasn’t the only issue. The server consistently encountered watchdog crashes, egregious lag with even just a single person on, and responses to support tickets began to take multiple days to receive a link to a generic “how to fix X problem” page that no longer existed while being shuffled between support people. I have run modded servers with double the mods using half the ram that have ran smoother, so I would recommend those reading reviews to skip renting a Minecraft server from Shockbyte.

Date of experience: April 20, 2024

We have used this service for as long as I can remember! There were no issues with Shockbyte, rather, we simply stopped having the time to play and as such, no longer have the need for a server. In the future if we play again, we'll most likely return to Shockbyte.

Date of experience: April 02, 2024

Tanner,

What can I say at first I could tell they were just following protocol of giving advice on what I should do as the customer/consumer. Upon very easily explaining to Tanner that I would just screw it up .... they explained they can do it I just had to give permission I was worried at first as I felt like they couldn't do anything and just give me advice but Tanner went above and beyond to help me and not only try and fix the issue but is willing to wipe and install everything I want for me which I am beyond thankful for and within the same hour of having the issues! This PERSON deserves a RAISE!

Thank you Tanner!
Very Respectfully,
Paul

Date of experience: March 24, 2024

BenW did a great job and was super helpful as well as friendly! he made everything very clear and went above and beyond to help out and resolved my issues very quickly. He was a pleasure to work with and i hope i get him for any future issues that may occur as i continue to use Shockbyte. Great experience!

Date of experience: March 05, 2024

Product was not delivered within the 3 business days as per their own refund policy. Refund was denied despite gaming server taking ~3 weeks to set up.

Continued recurring costs after they closed my ticket to cancel the service without response and continued to bill. All attempts to contact and cancel/refund the service ended the same way. Reported to my bank as fraud in a means to block transactions.

Date of experience: January 20, 2024

Very clear and helpful answers! Michael Y was also very kind and patient when responding to my questions, despite them probably being "common sense" to others! Fantastic service, which is why I will always come back to shockbyte!

Date of experience: March 04, 2024

Been using Shockbyte for a while now, and haven't had any issues with their services!

Date of experience: April 08, 2024

I had difficulties finding/loading into my Ark server after checking all of the guides I went to the in-system chat bot to talk to an agent. Triden helped me immensely and manage to find a way to get into the server!

Date of experience: March 10, 2024

The general support staff worked with me to get my palworld server up and running smoothly. The sever at first would only let me in. After trying out multiple troubleshooting options and a couple node jumps, the server let everyone in and has a steady low ping. Jade L, Alejandro M, and Bastion F are the real MVPs.

Date of experience: February 07, 2024

Quick responses that did exactly what I needed. I had help from Micheal Y, he was clear and concise and helped me improve my servers experience for Minecraft.

Date of experience: March 13, 2024

I've been using shockbyte for a few years now to host my minecraft servers. Have had a good experience so far. Just a few minutes ago, I needed to get some support and Alejandro had me helped and back up and running within just a few minutes. Thanks!

Date of experience: March 13, 2024

I've had an absolutely outstanding support experience from you guys. I work with various technical support teams on a daily basis as part of my job, yet this support experience has far surpassed what I've had elsewhere in years. Even more surprising is that your team doesn't have per-team member ticket ownership, but somehow there's continuity from one communication to the next. That's an incredibly rare thing!

I've been helped by too many people to list over the last month, but all of them have given outstanding support, going above and beyond even when I'm troubleshooting subtle things that many support teams would just dismiss.

Date of experience: February 28, 2024

was having problmes staying connected to the server with my modded pack. Ross did an amazing job helping to identify the problem, and resolve it super fast. on top of answering all my questions. he was Fantastic!

Date of experience: February 24, 2024

Shockbyte's ease of access to all of your files, video tutorials on how to edit your server to how you want, 24/7 support, and fair pricing on rental plans keeps me staying here with them as my go-to server rental! While I have to occasionally stop renting a server for financial issues, in the end I don't think I'd want to swap out to a different one!

Date of experience: March 12, 2024