Business ProfileforApex Hosting LLC

I signed up for this game hosting service around my birthday of last year so approximately 5 months ago. I went through this company Apex Server Hosting to host the game world remotely for me because they advertised *****% uptimes and a "terrific support staff". I signed up and was even enticed into buying *************** to enhance my server. I did not receive the services I paid for and when opening the dispute with the company originally they tell me its non refundable, and despite them never providing it , even when the opportunity presented itself. I paid for a "premium support" add on that I feel I never received considering the amount of times I had to reach out to support for problems with their server hosting. I feel they purposefully misled me as a customer and when raising a complaint they have continually closed my support tickets and offered no recourse. I was even banned from the livechat for "bad behavior " for continuing to press the issue.Their refund policy only says the server plans are nonrefundable after 7 days but there is no notice or inclusion of the additional addons the company provides to help install/maintain the server. I was instead told how to do everything myself , as a support staff explained someone who didn't have the premium support would do. I was treated like less all the while being charged extra.I was overcharged for monthly plans, I was overcharged for addons never used nor received. I feel defrauded and misled. I am disappointed in Apex and its constituents for not only misleading me but also treating me like less than when I raise a problem or dispute with its staff.