26,672 total
The software is very easy to navigate. The Admin portal is user friendly. I also appreciate the support team for their rapid responses to an issue I had with my login.
The ticket was picked up within 2 minutes of submission and support replied not too long after that. After 2 email exchanges, the support rep was able to move my ticket along and my issue was resolved quickly.
Date of experience: May 10, 2024
I moved from another (higher priced) company when a virus hit one of their themes and crashed every site I had on the plan. Hostinger seemed to be a good alternative.
Pricing is very competitive (domains, hosting, email). Service is good-to-great when I need it.
I've recommended to friends and current and potential customers.
Date of experience: June 10, 2023
Great guys to deal with and always happy to help and they there when you need them.
We moved from Siteground and Hostinger is lot better also they tutorials just fantastic they were the first hosting company who explained the ins and outs of email setup.
Date of experience: May 09, 2024
Happy customer from past 10 years.
Happy from service because of Customer support , help provided by them.
And then never experienced speed issue.
Drawback : Costly
Otherwise very easy to use
Easy features.
Date of experience: May 10, 2024
I asked for help when one of my domains stopped working due to expiration but I could not find the way to make the extension payment. Initially, an AI started trying to help me but it was frustrating. All it did was suggest steps or posts I already knew and tried. The experience changed for the better when a human analyst joined the chat to talk to me. In less than a minute he was able to understand the problem, show me the evidence, and recommend a solution, which I did and the problem was promptly solved.
Date of experience: May 07, 2024
VPS's provided by Hostinger are among the WORST VPS's available.
Hostinger's networking is so unstable and fragile that instead of securing the network Hostinger's management has a process in place to wipe your VPS clean and start over.
Thus losing all previous configurations and all your data. Busy software engineers do not have time to coddle a flaky VPS.
If you require a VPS please do yourself a favor and select a reputable ISP. Hostinger has identified itself as a suspect ISP.
I cannot prove that Hostinger is the source of the viruses. Hostinger cannot prove they are not the source of the viruses. Every company has empire builders.
I do not recommend the VPS's offered by Hostinger!
Date of experience: May 09, 2024
Reply from Hostinger
Hello,
Thanks for sharing your voice with us. Our customer's feedback is always welcomed and will be shared with the involved teams.
Please know that it is not our policy to wipe VPS servers clean without explicit consent and coordination with our customers, especially considering the critical nature of the data involved. Our goal is to provide a secure and robust environment for all our users.
Our team has reached out to you via email about this situation and explained everything in more detail. If any additional questions arise - let us know. We got your back!
Best regards,
Team Hostinger
I'm using hostinger for two months now and the user experience is very intuitive
The helping chat service is very fast and for more complexe situation they will send a customer success specialist to help you.
This is a must have for my experience and Im very glad so far.
Date of experience: May 08, 2024
Incredibly easy but comprehensive user interface, with just the right placement of tips along the way whenever you're trying to do something new. Made it extremely easy for me as a novice to build and deploy my own website.
Date of experience: May 08, 2024
The customer service is wonderful and very helpful. Rosario is the Customer Support agent responsible for helping me decide the right plan that fit my needs perfectly. If you need assistance and have a choice, reach out to Rosario provided she is available, and you will have no further issues, guaranteed!
Date of experience: May 09, 2024
The Hostinger site builder is easy to use. Perfect for beginners. Customer support is very responsive. There are still some features missing to really create a site to your image, but I'm sure that over time, they'll perfect their offer.
Date of experience: May 09, 2024
Reply from Hostinger
Hi there,
We appreciate your kind words! Your positive feedback motivates us every day.
Best wishes,
Team Hostinger
Still in the process of solving a major issue. Will update soon after DNS propagation is complete. The lady was very helpful and followed each tip with a link showing more detailed info.
Date of experience: May 10, 2024
I wanted to share a very positive experience I had with Hostinger's customer support team. Recently, I encountered an issue where I couldn't access my website. I was worried and sent a message to the support center.
To my delight, the response was prompt and helpful. The support team quickly diagnosed the problem and resolved it efficiently. I was back up and running in no time, thanks to their expertise.
This experience solidified my trust in Hostinger. Not only do they offer a great hosting service, but their customer support is top-notch. They are responsive, knowledgeable, and truly care about helping their customers.
Thanks again, Hostinger!
Date of experience: May 08, 2024
The chatbot is just a crap.
No serious help, just pick an article with the same words of my question.
It only worked when Marco, an human!, took the support and helped up with a solution outside the box.
Nothing better than an human!!
Date of experience: May 08, 2024
Deividas, the Hostinger rep was exceptionally knowledgeable and courteous. I was so glad to have made the switch to this host after 10 years with my prior provider.
Date of experience: May 10, 2024
Hostinger.com is, for me, one of the best web hosting and domain providers, providing good and reliable customer service. Hostinger.com is fast and reliable
Date of experience: May 10, 2024
Hostinger if not the best hosting on the net, surely is in the top 10 ranking, I use it since 2019 and no competing offer has made me decide to change, the value for money is unmatched and the support team even in simple plans is great!
Date of experience: May 09, 2024
My experience from the day one has been very smooth. From transferring of my domain, setting up the WordPress websites and emails.
Today, I emailed the support for the first time and it was like a live chat due to the quick responses from their support staff. I would definitely recommend this company to anyone, happily!
Date of experience: May 07, 2024
Hostinger is the best web hosting platform. I am using it since 2019, and I recommend everyone, as they have best prices and offers. Although, great customer support and they solves your problems immediately.
Date of experience: May 07, 2024
Response is quick and faster. I was hesitant with offline help, as we lose lot of time in explaining the issue. The auto bot and live chat helps to resolve the issue faster
Date of experience: May 10, 2024
had a good customer service and they resolve my issue. but i have problem contact/chat with customer service. it's says conversation end and can't able to make new conversation. if it resolves it awesome. thank you
Date of experience: May 09, 2024
Reply from Hostinger
Hi there, Rohit,
We're sorry to hear that, but thank you for sharing. Your trust is paramount to us, and it'll be a pleasure to help.
There's a limit of time that you can re-open a close interaction by replying to it — if this time passes, don't worry! You can contact us via the hPanel (the same way you did before) or by email (support@hostinger.com).
A specialist will reach out soon to make sure everything is clear, so please keep an eye on your inbox!
All the best,
Team Hostinger
