RAMShard Reviews

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TrustScore 4 out of 5

4.0

In the Gaming service Provider category

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Reviews 4.0

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Rated 2 out of 5 stars

Reliable Web Hosting On A Budget

Update: 21/02/24 Customer service response has declined dramatically. I registered a domain recently, it showed as pending for more than 48 hours, I asked in the chat how much longer before my domain would be activated and didn't receive a response until 4 days later. I then waited for 2 more days before raising a ticket and eventually getting a response saying that my domain was now active. This took a week to resolve. I have also now been waiting for a week after requesting a domain transfer code for one of my websites. They've not responded yet. I want to leave.

The two stars is because my website is at least still active, but with the extremely poor response time, I'm wondering how much longer that will be the case and if RAMShard is in trouble

Date of experience: July 14, 2023

Reply from RAMShard

Thanks for writing a review, we're thrilled to hear about your experience!

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Rated 2 out of 5 stars

Response time is poor when in the need of help

For someone who doesn't know how to run a server i was excited to see id be able to ask questions whenever. Well I was wrong no one is ever active to help me with my server so I can send a message and have to wait a week for one response just to have to do it again if I have another question.

Date of experience: June 29, 2023

Reply from RAMShard

We're sorry to hear about this as that is definitely not the customer experience we aim to provide. We'd like to investigate further and make this right. Please reach out to support@ramshard.com and we'll be happy to help you resolve any issues you're experiencing.


Rated 2 out of 5 stars

Expensive with poor performance

I think your services are a bit too expensive as a server quickly grows more resource hungry as more people start joining. I’ve had about 10-15 people join my server and with my 10GB subscription it is really struggling. Already when spawn is done being loaded the server is running at 5000-10000ms ping and general lag is present.

Other than that the server works great, the console is easy to use, its easy to install plugins and everything is easily accessible.

Date of experience: September 30, 2022

Reply from RAMShard

We're sorry to hear this. Please reach out to us at support@ramshard.com and we'll be happy to look into and provide a resolution to the issue you're experiencing.


Rated 2 out of 5 stars

File managing

5 stars for the server.
1.5 stars for file managing, its kind of annoying to edit files inside the server. You whether have to download and upload it. Or edit if directly from the website which is slow. Both option are slow. Not practical. Deleting files also a hussle, slow deleting since it use FTP. Or you can just make a folder name DANGER_DELETE_ALL, and move any files you want to delete it in there. Which is another hussle. Unless, RAMSHARD allow their client to use files managing just like windows. Its easier like that.

Date of experience: July 16, 2021

Reply from RAMShard

Hi,

We appreciate your feedback and are always working to improve our software and services. Unfortunately, any FTP-based file management service can never be made to feel as smooth as a local file manager on your computer. However, a lot of it is dependant on your internet speeds and connection to the FTP server. When you have a good connection, the speeds are generally pretty good and are not noticeably different from a local file manager.

If you have any other questions, please don't hesitate to reach out to us at support@ramshard.com.


Rated 5 out of 5 stars

Incredible service

I would recommend Ramshard over any other host. The control panel is easy to understand and any confusion can usually be cleared up by the Ramshard YouTube channel in short but well explained videos. In addition to the excellent support the price is also by far the most affordable I've come across, all without sacrificing any of the benefits of a top tier host. I would give Ramshard more than 5 stars if I could.

Date of experience: July 30, 2022

Reply from RAMShard

Thanks for taking the time to leave a review - we're so happy to hear about your awesome experience!

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Rated 4 out of 5 stars

Ramshard is cheap

Ramshard is cheap, however has its drawbacks.

The support was fast, however I am not happy about its use of "UNLIMITED" on its page. The term is vague and hard to decipher and its used to express storage amounts.

Additionally my server properties file kept getting reset, so spawn protection and other certain values had to continuously be replaced.

Although RamShard is a easy to use hosting site and provided a good foundation for my servers.

Date of experience: June 30, 2020

Reply from RAMShard

Hi yumc,

Thanks for taking the time to write a review and share your feedback. First and foremost, I am happy to hear about your pleasant experience with our support and that our platform was easy to use.

We strive to offer a server hosting experience that meets the expectation of every server owner. I'm sorry to hear our unlimited storage policy did not fit your needs. Server storage is unlimited within our fair usage guidelines. This policy is in place to protect our other customers, as this is a shared hosting environment. For the majority of our customers, storage is never an issue since we set the thresholds very high. The only thing that would exceed these high thresholds would be excessive storage usage from plugins or worlds, which is usually due to incorrect settings or them not being properly optimized. In this case, we would be happy to diagnose the cause of a world or plugin using an excessive amount of storage and work with you to find a satisfactory resolution.

Additionally, I'm sorry to hear about the issue you are facing with values resetting in the server properties file. We would like to look into this further for you to find out why it is occurring. Please reach out to us at your earliest convenience at support@ramshard.com so we can dig into this further.


Rated 5 out of 5 stars

The services is great!

The services is great!
I was looking for a minecraft server to try and all of the servers were so expensive, but that's when I found Ramshard their servers are cheap and reliable. Also the customer support section was really understanding and helpful. I recommend buying a server on Ramshard very nice people and services.

Date of experience: February 14, 2023

Reply from RAMShard

Thanks for leaving a review - we're happy to hear about your wonderful experience!


Rated 5 out of 5 stars

Let’s get this guy a promotion!!

He is extremely fast, excellent penmanship (which I judge with extreme prejudice, which was flawless need I say). He is a true professional. I have never seen anyone work this hard and diligently. This is amazing work he has given. Let’s get this guy a promotion!!

Date of experience: August 12, 2021

Reply from RAMShard

Hi Ian,

Thanks so much for taking the time to leave a review - we're pleased to hear about your experience!


Rated 5 out of 5 stars

Reliable and inexpensive host

Ramshard has been a inexpensive and reliable host. We've got a small Minecraft server for the family and have not experienced any hiccups/lag like we did with other hosts. There was no waiting to get the server and running and Ramshard offers a subdomain creator for no extra charge. Super easy to setup and the UI is easy to use. I would highly recommend them.

Date of experience: October 12, 2021

Reply from RAMShard

Thanks for taking the time to write a review - we're so happy to hear about your experience!

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Rated 5 out of 5 stars

Very good customer support

Although I have used computers since the 1980's, when it comes to new packages it can be hard work getting to grips with them, as you get older. Kevin has been very supportive and helpful guiding me at times on setting up my MC server. Especially with some bits I seem not to grasp instantly.

Date of experience: October 16, 2020

Reply from RAMShard

Hi Michael,

Thanks for taking the time out of your day to leave a review. We are happy to hear that Kevin has been such a help with getting your Minecraft server set up! We will be sure to let Kevin know of your kind words.


Rated 5 out of 5 stars

Can't stop a DDoS attack.

This is an edited review after RAMShard team's reply. Thanks for the comment you've left to the review! I just contacted the software developers, and was confirmed that the software does indeed block ips once the connection is overflowing.

Organized server control panel, great text editor, and easy FTP access. Very recommended to developers out there.

Date of experience: April 30, 2021

Reply from RAMShard

Hello,

Thanks for leaving a review. We have never had a server taken down from a DDoS attack - however, some server softwares have a built-in function that will begin automatically blocking all connections after so many invalid requests, which would be the case here.

Although we wish there was more we could do to help, this is unfortunately out of our hands as it is controlled by the server software developers.

If you have any questions, please feel free to reach out to support@ramshard.com.


Rated 5 out of 5 stars

Superb team of people

The people on this team in this case and with all my experiences with them have been very polite and helpful. My Minecraft server was Recently griefed and within the space of about two or three days we reverted it back to an old back up after I couldn't quite figure out how to do so myself. They weren't judgemental or disrespectful, quite the contrary, they were straight to trying to offer solutions and at the end of it they were happy to see it worked out!

Date of experience: January 20, 2022

Reply from RAMShard

Thanks for leaving a review, we're glad we were able to get you back up and running!


Rated 5 out of 5 stars

Minecraft Server, Excellent Support

I had Minecraft server through Ramshard, just little 4gig server for testing plugins / add-ons.

Server ran good for me, remember I only use for testing so I had no more then 3 ppl on it, but even with unefficient plugins for java and add-ons for bedrock on the server it ran really good for me.

Only reason I cancelled was I have alot down time right now redoing some of add-ons for bedrock, but I'll definitely be back when I'm rdy to host a world again.

Btw, Ramshard has option for just about everything Minecraft jar you could get your hands on.

Date of experience: September 02, 2021

Reply from RAMShard

Thanks for taking the time to write a review - we're pleased to hear about your awesome experience!

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Rated 5 out of 5 stars

My experience has been amazing

My experience has been amazing, I've used Ramshard for more than a year, and the support has always been great.
I never had an issue where they couldn't problem solve,
Whenever I had a question or concern, I contact support and they replied less than 5 minutes.

Date of experience: July 06, 2020

Reply from RAMShard

Hey Juan,

Thanks for taking the time to write a review. We're so glad to hear about your amazing experience with our support team!


Rated 4 out of 5 stars

Great service and easy to use!!

The web server hosting is real easy to understand and how to implement. I had easy time installing new plug-ins to my game and editing the permissions. I would recommend this service to all.

Date of experience: December 22, 2022

Reply from RAMShard

Thanks for leaving a review - we're happy to hear about your experience!


Rated 5 out of 5 stars

As a Korean

As a Korean, I found many Minecraft hosting companies and tried using them after payment. As a result, the ramshard company is good, the price is cheap, and the consultants are happy to answer them kindly. I hope you will become a ramshard that develops in the future.

Date of experience: September 28, 2021

Reply from RAMShard

Thanks for leaving a review - we're glad to hear about your excellent experience!


Rated 5 out of 5 stars

Great support Team

Had some minor issues with setting up my server correctly. Asked about it and the support team, specifically kevin, helped fix it with no problems at all. they were very fast to help too. i recommend ramshard 100% over any other hosting service.

Date of experience: August 18, 2020

Reply from RAMShard

Hi Kevin,

Thanks for taking the time out of your day to leave a review. We are so pleased to hear that your experience with our support staff has been such a great one! We will be sure to pass your kind words along to Kevin.

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Rated 4 out of 5 stars

Faster Support

Well I like it alot but the only thing i wish would be better is how fast you can get in contact with a support team member. I had a question yesterday and i had to wait a whole day for a response. i just think if there was faster communication when making a ticket or have a question. it would help alot.

Date of experience: March 05, 2022

Reply from RAMShard

Thanks for leaving a review - we're happy to hear about your positive experience! We appreciate the feedback and are always working to improve our support and services.


Rated 5 out of 5 stars

I've used quite a lot of hosts

I've used quite a lot of hosts, but by far RAMShard has been the most reliable. Other then occasional downtime on the site (rarely), I would reccommend.

They have affordable plans, and they're incredibly reliable.

Date of experience: April 25, 2021

Reply from RAMShard

Hi Linkmon - Live,

Thanks so much for taking the time to leave a review - we're pleased to hear about your excellent experience!


Rated 2 out of 5 stars

The server has lag spikes

The server is alright. The Performance is weak. I migrated our minecraft world from a local hosted server to your hosting. Since then we have hard lag spikes about every 5minutes. The world is not the problem.

Date of experience: December 08, 2021

Reply from RAMShard

Hi Arou,

We're sorry to hear about your experience. Please email support@ramshard.com at your earliest convenience and we'll be happy to help you locate the issue and resolve it.