9,295 total
The support team was/is always there to ensure the hosting experience goes smoothly. The overall quality of service being offered is excellent. I would highly recommend shockbyte to help you with all your hosting needs.
Date of experience: April 06, 2024
My ticket was answered incredibly fast. My issue that had been bodering me for serveral months was solved in days with shockbyte's technical support.
Date of experience: April 04, 2024
We have used this service for as long as I can remember! There were no issues with Shockbyte, rather, we simply stopped having the time to play and as such, no longer have the need for a server. In the future if we play again, we'll most likely return to Shockbyte.
Date of experience: April 02, 2024
Great server performance for price and customer service was even quick to give me a refund when i accidentally overpaid over several months
Date of experience: April 13, 2024
Horrible customer service. Takes forever to respond and offers a $3 incentive to have them respond faster. Biggest waste of my money.
Date of experience: April 15, 2024
Reply from Shockbyte
Hi Cam!
First of all I want to apologise for any inconvenience caused by this. Although we try to get to everyone as fast as possible, this is not always possible, depending on the traffic we are experiencing. Hence the system where you can prioritise your ticket.
I realise that this can be frustrating and I am sorry about you having a negative experience with us.
I have requested information from you, so if you could please provide me with your ticket ID and/or server ID, I can personally escalate your ticket as soon as you do that. (email or any social media DM will do)
Again, I'm sorry about any inconvenience and I'd be more than happy to try to get this resolved for you.
Kind regards,
Espen
Shockbyte Community Team
Been using Shockbyte for a while now, and haven't had any issues with their services!
Date of experience: April 08, 2024
Product was not delivered within the 3 business days as per their own refund policy. Refund was denied despite gaming server taking ~3 weeks to set up.
Continued recurring costs after they closed my ticket to cancel the service without response and continued to bill. All attempts to contact and cancel/refund the service ended the same way. Reported to my bank as fraud in a means to block transactions.
Date of experience: January 20, 2024
Reply from Shockbyte
Hello there,
We're incredibly sorry to hear you've had trouble with our service. We've sent an information request via Trustpilot, if you could respond with your client information or ticket number, we'd love to look into this issue for you.
Kind regards,
Shockbyte Community Team
Tanner,
What can I say at first I could tell they were just following protocol of giving advice on what I should do as the customer/consumer. Upon very easily explaining to Tanner that I would just screw it up .... they explained they can do it I just had to give permission I was worried at first as I felt like they couldn't do anything and just give me advice but Tanner went above and beyond to help me and not only try and fix the issue but is willing to wipe and install everything I want for me which I am beyond thankful for and within the same hour of having the issues! This PERSON deserves a RAISE!
Thank you Tanner!
Very Respectfully,
Paul
Date of experience: March 24, 2024
Server had lag, then when a ticket was opened and we were told we would be moved to another node they left me without any server for over a full day.
Failed to communicate in that time so i could not get a refund.
Date of experience: April 08, 2024
Reply from Shockbyte
Hi John!
First of all, I'm very sorry that you experienced these issues. I would like to reassure you that this is not representative of our usual practice.
If you'd like any further assistance please don't hesitate to get in touch and provide us with a server ID/ticket ID and I can escalate it to support to get this resolved as soon as possible.
Again, I'm truly sorry for any inconvenience this might have caused.
Kind regards,
Espen
Shockbyte Community Team
BenW did a great job and was super helpful as well as friendly! he made everything very clear and went above and beyond to help out and resolved my issues very quickly. He was a pleasure to work with and i hope i get him for any future issues that may occur as i continue to use Shockbyte. Great experience!
Date of experience: March 05, 2024
Very clear and helpful answers! Michael Y was also very kind and patient when responding to my questions, despite them probably being "common sense" to others! Fantastic service, which is why I will always come back to shockbyte!
Date of experience: March 04, 2024
Quick responses that did exactly what I needed. I had help from Micheal Y, he was clear and concise and helped me improve my servers experience for Minecraft.
Date of experience: March 13, 2024
I had difficulties finding/loading into my Ark server after checking all of the guides I went to the in-system chat bot to talk to an agent. Triden helped me immensely and manage to find a way to get into the server!
Date of experience: March 10, 2024
I've been using shockbyte for a few years now to host my minecraft servers. Have had a good experience so far. Just a few minutes ago, I needed to get some support and Alejandro had me helped and back up and running within just a few minutes. Thanks!
Date of experience: March 13, 2024
Shockbyte's ease of access to all of your files, video tutorials on how to edit your server to how you want, 24/7 support, and fair pricing on rental plans keeps me staying here with them as my go-to server rental! While I have to occasionally stop renting a server for financial issues, in the end I don't think I'd want to swap out to a different one!
Date of experience: March 12, 2024
Michael Y was fantastic and answered all of my questions in a quick and timely manner allowing me to get a full grasp of what I needed. Would highly recommend to others for great quality of service!
Date of experience: March 08, 2024
The general support staff worked with me to get my palworld server up and running smoothly. The sever at first would only let me in. After trying out multiple troubleshooting options and a couple node jumps, the server let everyone in and has a steady low ping. Jade L, Alejandro M, and Bastion F are the real MVPs.
Date of experience: February 07, 2024
I've had an absolutely outstanding support experience from you guys. I work with various technical support teams on a daily basis as part of my job, yet this support experience has far surpassed what I've had elsewhere in years. Even more surprising is that your team doesn't have per-team member ticket ownership, but somehow there's continuity from one communication to the next. That's an incredibly rare thing!
I've been helped by too many people to list over the last month, but all of them have given outstanding support, going above and beyond even when I'm troubleshooting subtle things that many support teams would just dismiss.
Date of experience: February 28, 2024
Reply from Shockbyte
Hey Josh!
Thank you so much for taking the time to share your positive experience with our support team! We're thrilled to hear that we were able to provide you with outstanding service and that our team went above and beyond to assist you.
It's incredibly rewarding to know that our efforts have made a difference, especially coming from someone with extensive experience in dealing with technical support teams. We truly appreciate your kind words and look forward to continuing to provide exceptional support in the future.
Kind regards,
The Shockbyte Team
My entire experience with Shockbyte was amazing! Granted, I only availed of the services for a month, as my friends no longer used the server, but their customer service has been nothing short of incredible! I will definitely recommend them to others.
Date of experience: March 06, 2024
was having problmes staying connected to the server with my modded pack. Ross did an amazing job helping to identify the problem, and resolve it super fast. on top of answering all my questions. he was Fantastic!
Date of experience: February 24, 2024
