Contact the Passport Program
Tell us what you’re asking about to find out how you can reach us.
Top questions about passports
- When should I renew my passport?
- Can I renew my passport instead of applying for a new one?
- Do I get a refund if my application wasn’t processed within the service standards?
- I’m a dual citizen. Do I need my Canadian passport to return to Canada?
- I got my new passport, but my supporting documents are missing. What should I do?
- How do I open your application forms?
Get your passport application status instantly
Avoid waiting on the phone and check your application status online.
Contact us about your passport in Canada
You can contact us online, by phone, by visiting our office or by mail.
Online
You can reach us several ways depending on what you want to contact us about.
Call us
We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time (9:00 am to 5:30 pm in Newfoundland). We do not answer calls on statutory holidays.
Call our toll-free or direct number
You can reach us at either of the numbers below.
Toll-free number:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Weekly average wait time Last updated: Error. Please try again.
Find out the average time it took us to answer calls each week.
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|---|---|---|
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Find an office
You can visit us at a Service Canada Centre or passport office near you.
If you’re going to a passport office, you can check the walk-in wait time before you leave.
Contact us by mail
Mailing address (non-courier)
Passport Program
Gatineau QC K1A 0G3
Canada
Courier address
Passport Program
22 de Varennes Street
Gatineau QC J8T 8R1
Canada
Contact us about your passport from the US
Online
You can reach us several ways depending on what you want to contact us about.
Call us
We answer calls Monday to Friday, from 8:30 am to 5 pm, your local time. We do not answer calls on statutory holidays.
Call our toll-free or direct number
You can reach us at either of the numbers below.
Toll-free number:
1‑800‑567‑6868
Direct number:
1‑819‑997‑8338
Use our TTY service
If you’re hearing impaired or have a speech impediment, you can use our TTY service.
1‑866‑255‑7655
Weekly average wait time Last updated: Error. Please try again.
Find out the average time it took us to answer calls each week.
| Error. Please try again. | Error. Please try again. | Difference |
|---|---|---|
| Error. Please try again. | Error. Please try again. | Error. Please try again. |
Find an office
You can visit us at a Service Canada Centre or passport office near you.
If you’re going to a passport office, you can check the walk-in wait time before you leave.
Contact us about your passport from abroad
Online
In person
Find the nearest office
You should contact the nearest Government of Canada office abroad.
Call or email them before you visit them.
Contact us about your refugee travel document or certificate of identity
Contact the IRCC Client Support Centre:
| Contact | Details |
|---|---|
| Online |
|
Automated telephone service (in Canada only) With a touch-tone telephone
|
1-888-242-2100
|
Client Support Centre agent (in Canada only)
Agents can’t
|
1-888-242-2100
|
Teletypewriter (TTY) service Call us via the Bell Relay service if you are hearing impaired or if you have a speech impediment. |
Monday to Friday, 8 a.m. to 4 p.m. (your local time) Not available on statutory holidays |
Contact us about a passport media inquiry
For questions about passport policies
Phone
Contact our Media Relations team at 1-613-952-1650.
Email our Media Relations team at media@cic.gc.ca.
For questions about passport services
Phone
Contact Service Canada at 1-819-994-5559.
You can get Passport Program statistics online. Updated weekly
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