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First published online April 24, 2019

What Drives Virality (Sharing) of Online Digital Content? The Critical Role of Information, Emotion, and Brand Prominence

Abstract

The authors test five theoretically derived hypotheses about what drives video ad sharing across multiple social media platforms. Two independent field studies test these hypotheses using 11 emotions and over 60 ad characteristics. The results are consistent with theory and robust across studies. Information-focused content has a significantly negative effect on sharing, except in risky contexts. Positive emotions of amusement, excitement, inspiration, and warmth positively affect sharing. Various drama elements such as surprise, plot, and characters, including babies, animals, and celebrities arouse emotions. Prominent (early vs. late, long vs. short duration, persistent vs. pulsing) placement of brand names hurts sharing. Emotional ads are shared more on general platforms (Facebook, Google+, Twitter) than on LinkedIn, and the reverse holds for informational ads. Sharing is also greatest when ad length is moderate (1.2 to 1.7 minutes). Contrary to these findings, ads use information more than emotions, celebrities more than babies or animals, prominent brand placement, little surprise, and very short or very long ads. A third study shows that the identified drivers predict sharing accurately in an entirely independent sample.

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Published In

Article first published online: April 24, 2019
Issue published: July 2019

Keywords

  1. virality
  2. shares
  3. ad cues
  4. emotion
  5. brand prominence

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Authors

Affiliations

Deborah J. MacInnis
Seshadri Tirunillai

Notes

Gerard J. Tellis is Professor, Director of the Center for Global Innovation, and Neely Chair of American Enterprise, Marshall School of Business, University of Southern California (email: [email protected]). Deborah J. MacInnis is Charles L. and Ramona I. Hilliard Professor of Business Administration and Professor of Marketing, Marshall School of Business, University of Southern California (email: [email protected]). Seshadri Tirunillai is Assistant Professor, C.T. Bauer College of Business, University of Houston (email: [email protected]). Yanwei Zhang is Staff Data Scientist, Uber Technologies Inc. (email: [email protected]).

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