Harvey Jones Kitchens Reviews

I had great difficulty with several issues & Hagar remained patient, interested and engaged, working with me at every step until I was happy. She is a real asset to.the company!

Date of experience: 23 April 2024

We now have a beautiful well made kitchen. It was a smooth as a new kitchen can go! Customer service is good and Charlotte was very helpful throughout.

Date of experience: 26 April 2024

Thank you Rachael and Mohsin along with the rest of the team for build us our dream kitchen. Both Rachael and the team really ensured we work through the project issues and get it completed just the way we wanted it. I would also like to make a special mention to Ricky who did an amazing job painting the kitchen.

Only gripe is the cost is too much relative to the normal high street brands but the quality difference is not the same as the price difference.

Date of experience: 21 April 2024

We recently moved into a new house and, looking to install a new kitchen, engaged Hagar at Harvey Jones Milton Keynes. From our first meeting, it has been an absolute pleasure to work together. She is warm and welcoming, a great listener, and even worked through our daily routines to ensure our kitchen would meet all of the family's needs. On seeing the final designs, we were delighted - Hagar had understood the space perfectly, overcome any nervous concerns we had, and critically brought to life our vision.
We strongly recommend Hagar and Harvey Jones!

Date of experience: 01 April 2024

Rachel went above and beyond giving me lots of options and made me think how I use my kitchen, she is always friendly, cheerful and brimming with ideas

Date of experience: 07 December 2023

A terrible company with poor customer service. They went into administration in February just when my order was to be delivered. The lady who was my kitchen designer forced me to make the entire payment before anything was delivered. On the day of delivery I found out after much chasing that none of the appliances were ordered or there was a delay of 4 weeks. Then they tried to force upon me the appliances they had in their warehouse. I ended up having to scramble and order my own whilst trying to retrieve the money back from them. Many many phone calls to manage refund and working with extremely subpar agents. Now I discovered the designer got my requirement wrong and the splash back was not ordered correctly. A horrible experience dealing with this company. This was London Islington showroom. Definitely go for Magnet or another company and save yourself stress and money.

Date of experience: 11 April 2024

We really did not realise how complicated it is to design the perfect kitchen until we met Hagar.
She is just revising the final design to meet our ever changing individual requirements.
It is not just Hagar but all her other colleagues at Harvey Jones who we have liaised with – Stacey in our local Marlow Showroom, Rosheen at the Islington showroom (where we visited to look at a full display of our chosen Arbor design) and Jenny at their head office have all been so supportive and helpful with advice.
Hagar is true professional who has guided us through this process with patience and humour and we just cannot wait to see our dream kitchen installed.

Date of experience: 10 April 2024

We would like to thank Sean and all the team at Bournemouth Harvey Jones for supplying us with a wonderful kitchen. From start to finish we were kept well informed of the schedule for installing etc. The end result is amazing and customer service exemplary. Highly recommended.

Date of experience: 25 March 2024

Rachel is by far the best kitchen designer I have ever worked with: very friendly, understanding and solution driven - thank you so very much again Rachel

Date of experience: 13 April 2024

We want to thank Hagar at Milton Keynes for a fantastic job designing and completely transforming our kitchen. Throughout the process she has cared about each detail of the kitchen as if it were her own, underpinned by a real eye for design and technical knowledge of what works well. As a result we feel the kitchen is completely unique and perfect for the character of our growing family. We wanted to get the work done to a swift deadline and she scheduled all our meetings to make that happen, never rushed our decisions, and offered really helpful advice for options to keep the project within our budget. Thank you!

Date of experience: 06 March 2024

Forwarded our case to the CEO of the company more than a week back and based on the CEO's response Senior Head of Production and Commercial Director will look into the issues and come back to us. Today's response from the customer relationship manager is very disappointing once again because the Commercial director is out of business. So far, kitchen is not yet complete, current delay is 10 weeks from the actual completion date, so many fundamental design and solution issues there like freestanding appliances units just disaster, bin unit under the sink is completely lost even after so many requirement/design discussions, glass dresser unit doors are something trial and error and a complete mess after multiple attempts to rectify, kitchen is not an operational kitchen, quality of the finishes are not up to the mark and the customer handling even from the top management is highly disappointing. A portion of our payment is not yet refunded and our kitchen investment is at a high risk. Feels like this company is in a state of alarm.

Date of experience: 15 April 2024

Our initial visit to the Bath showroom on the 27th of January was great and we were persuaded to purchase a butchers block/console table which was promised to be delivered in 2-4 weeks. We were not advised clearly on payment terms and order process which was confusing and a little concerning at the time but eventually once we had paid in full the order was placed.

Not only was the order late but things went from bad to worse!! The block arrived on the 15th March and the fitter was due to come on the 16th March to put the worktop on and cancelled at the last minute. We contacted the Bath showroom immediately who said they would sort it out and we haven’t heard back since.

Now we have a base, no top and no date for completion and no communication!! Come on Bath showroom this is not how customers should be treated. It feels like once the money has been paid the customer care ceases to exist.

Date of experience: 20 March 2024

We began our journey towards a new Harvey Jones kitchen before Christmas with a very professional and charming designer called Beth. She produced an excellent design for us so we were disappointed to learn that she had left the company. However Charlotte, our new designer, is equally professional and a delight to work with. It cannot be easy to take over someone else’s design but she handled the situation with sensitivity. We have also changed our ideas a few times but she has been endlessly patience and helpful, plainly determined to help us achieve the kitchen of our dreams. She listens carefully and makes the required adjustments very quickly and efficiently. We have now signed the contract and await a date for fitting.
Our thanks to Charlotte for holding our hands throughout the design process and tactfully helping us to achieve a good solution, acceptable to us both, when my husband and I had the occasional difference of opinion! She never attempts to impose her own ideas but when asked offers sound suggestions which are always well worth considering. She has a really good eye for design.

Date of experience: 23 March 2024

Visited the Milton Keynes showroom recently to initially enquire about a range cooker they had. We ending up spending quite a lot of time in the showroom speaking with a superb lady named Hagar. She gave us lots of great advice about range cookers but also was so knowledgeable, professional and helpful about a potential kitchen project we might do in the future. She's is a great representative for Harvey Jones and we were so impressed with her and the products in the showroom we have had to leave a review! When we are ready to look at kitchen, she will be our first point of call!

Date of experience: 17 February 2024

Thank you to Charlotte Dubery for exceptional service in designing our kitchen at Harvey Jones. The attention to detail and level of professionalism while working out the finer points was excellent. She was incredibly prompt in returning our queries and giving us an understanding of the entire build of the kitchen, so we felt reassured every step of the way knowing that it was a large commitment we were taking on. Exceptional service. Thank you very much.

Date of experience: 02 March 2024

The staff (Hagar) is really helpful, welcoming and genuine. Very knowledgeable when we asked all sorts of questions. She knows her stuff.
This made our experience very easy / positive. We never felt any pressure or judgement. If we needed more time to discuss or work through some details, Hagar would do her best to accommodate us which we really needed.

Highly recommended.

Date of experience: 28 October 2023

We are in the process of having a Harvey Jones kitchen , Hagar in Milton Keynes has been just amazing! she is knowledgeable and professional and thinks of absolutely everything.
Just a delight to work with in every way, thank you Hagar.

Date of experience: 24 February 2024

I have previously commended the design team on helping with my new kitchen. I am taking this opportunity to name Cassie (Installation Co-ordinator) who was great in handling some of the stresses of the our kitchen project particularly in the final phase. Cassie is calm and her humour helped. Ricky the painter and the fitters were brilliant. Thank you all.

Date of experience: 12 January 2024

I love my new Harvey Jones kitchen. It's incredibly well made and I found everyone to be extremely helpful and knowledgeable throughout the process. The designers were able to use the space really effectively to create great storage and I especially liked the fact I could choose my own colour - no compromise required!

Date of experience: 05 September 2023

After much debate we finally went with Harvey Jones in Birmingham/Worcester. So glad we did. Our first experience was with Rhian who helped us design our dream kitchen with such good vision/imagination. She looked after us from start to finish. Our fitter was Dave who is a perfectionist and worked long hours to ensure all deadlines were meet. In fact the whole team were extremely professional and couldn’t be more helpful. Kitchens looks amazing and exactly as shown on the computer mockup. Highly recommend.

Date of experience: 22 November 2023