News & Public Notices
2024 Electrical Safety Awareness Survey
THANK YOU to CWH customers who took part in the 2024 ESA Safety Awareness Survey! Survey results, showing resident's understanding of electrical hazards, are available now: Electrical Safety Awareness Survey
Consumer Alert – OEB Fraudulent Phishing Emails
The Ontario Energy Board (OEB) is aware of the circulation of phishing emails using OEB employee names and titles. Bad actors are attempting to engage Ontario residents and OEB licensed entities. Be aware that the OEB does not engage in direct consumer outreach unless...
Tree Trimming Maintenance
We are conducting annual tree trimming maintenance from now until April on CWH's main overhead lines in both Fergus and Elora. If you see CWH Lineman working in your area please be aware of your surroundings. If you have any questions or concerns feel free to reach...
November 1, 2023 Winter Hours and New Electricity Price Plan
November 1, 2023 Electricity Prices – On November 1, 2023, new Time-of-Use (TOU), Ultra-Low Overnight (ULO) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) changed.
Ontario Electricity Rebate (OER) Effective November 1, 2023 set to 19.3 per cent.
Effective November 1, 2023, the OER will provide eligible consumers with a 19.3% rebate from the province on the subtotal of their electricity bill. The OER provides a rebate on the electricity bill of residential, small business and farm customers. For a typical...
Ontario’s System-Wide Electricity Supply Mix: 2022 Data
Under O. Reg. 416/99 the Ministry of Energy is responsible for providing Ontario’s electricity supply mix data for electricity suppliers. The following table discloses the system-wide electricity supply mix data for 2022. This data must be used by electricity...
Media Release – Energy Minister Smith and CWH Launch Green Button
Learn how Green Button can help local energy customers save money, and how CWH will be implementing this program in 2023. Read more in our Media Release
Anti-Scam Awareness – Don’t be afraid to say ‘No’ and Useful Information
The Ontario Energy Board (OEB), the energy regulator, has seen a 77% increase in the number of reported scam calls, including illegitimate phone calls, texts, emails, fake websites, social media, in-person home visits and ads. The OEB, the Ministry of Energy and local...
November 1, 2022 TOU and Tiered Electricity Prices
On November 1, 2022, Time-of-Use (TOU) and Tiered prices for residential and small business customers under the Ontario Energy Board’s (OEB) Regulated Price Plan (RPP) will decrease. The winter Time-of-Use (TOU) hours and the change in the Tier threshold for...
Ontario Electricity Rebate (OER) Effective November 1, 2022 set to 11.7 per cent.
Effective November 1, 2022, the OER will provide eligible consumers with an 11.7% rebate from the province on the subtotal of their electricity bill to ensure the average residential bill increase is held to about 2 per cent annually, well below the current levels of...
Public Notices
2024 Electrical Safety Awareness Survey
Consumer Alert – OEB Fraudulent Phishing Emails
Tree Trimming Maintenance
Ontario’s System-Wide Electricity Supply Mix: 2022 Data
Media Release – Energy Minister Smith and CWH Launch Green Button
CWH Major Event Report: August 3, 2022
CWH Major Event Report: August 1, 2022
CWH Major Event Report: June 17, 2022
CWH 2023 Cost Rebasing Deferral Approved
CWH Major Event Report: February 24, 2021
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