Refund policy
Can I return items?
We will accept returns for orders that contain incorrect items or for books that are received damaged. To request a return, exchange, or refund, please email HelpMe@fantagraphics.com or call 206-524-1967. Please include your order number with any questions or comments.
We will provide a prepaid shipping label via email that you will need to print and adhere to the outside of your return package.
Items should be returned in our packaging in the same condition in which they were received and should include all items contained in the original package, including your packing slip. All returns, including gifts, should be packaged with a receipt.
If the returned item is used, damaged, or is damaged during return shipping due to improper packing, we will provide a 50% refund to account for the loss in the item’s value.
How much time do I have to return an item?
Items must be returned within 14 days of receipt, except during December and January, when the return window is extended to 30 days to account for holiday traffic.
How are refunds processed?
Refunds will return the exact amount to the original credit card or other method of payment, unless the item is used or damaged in transit. Store credit can also be issued via a gift certificate.
The book I ordered is damaged. How can I return it?
Though we make every effort to pack our items securely, damages may happen in transit. We do not guarantee the arrival of any of our books, including single comic issues, in mint condition.
If you received a damaged book, please reach out to us via email at HelpMe@fantagraphics.com with a photo of the book as you received it. Damaged books may be exchanged for a new copy of the same book or for store credit.
Damaged books are those that arrive in unsaleable condition—for example, missing or torn pages, covers with large scratches or bends, and similar cosmetic issues. Minor damage, such as a dented corner, is not considered “unsaleable condition,” and is therefore not covered by this return policy. If you have any questions about whether your book is in saleable condition, please contact us via email at HelpMe@fantagraphics.com.
Are any items exempt from returns or refunds?
Sale, discounted, or items otherwise marked “No returns” are not eligible for returns or refund.
My book has been lost in transit or stolen. Can I get a refund?
If you suspect your package has been lost in transit, please contact us at HelpMe@fantagraphics.com. We will make every possible attempt to track and find your package. If we are unable to find your package, we will offer a refund or replacement item, provided it is in stock.
If your product has been marked "Delivered" but you have not received it, please wait another day or two as packages are sometimes marked "Delivered" prematurely. If the item still has not been delivered, contact the local branch of your carrier to check its status. We are not able to provide replacements for packages marked "Delivered," but are happy to assist by providing any tracking information your carrier needs.