The role of the Guardian’s global readers’ editor
The readers’ editor is Guardian News & Media’s internal ombudsman. The job of the readers’ editor is “to collect, consider, investigate, respond to, and where appropriate come to a conclusion about readers’ comments, concerns, and complaints in a prompt and timely manner, from a position of independence within the paper”. The global readers’ editor role includes the Guardian, Observer and Guardian Weekly.
Elisabeth Ribbans is the Guardian’s fifth readers’ editor and took up the role in January 2020.
Daily corrections and clarifications
Read the most recent corrections and clarifications column.
The Guardian’s policy is to correct significant errors as soon as possible. Corrections appear on the relevant web page and/or in the newspaper.
If you see an error please contact the readers’ editor’s office and provide a web link, or the date and page number from the newspaper:
Email: guardian.readers@theguardian.com
You can also leave a voicemail:
+44 (0)20 3353 4736 (please give your name and contact number in case the office needs to call you).
Open Door column
Open Door is a regular column by the readers’ editor about your suggestions, concerns, complaints and other things.
Article submissions and story suggestions
The readers’ editor is not involved in commissioning articles or deciding what is published by the Guardian or Observer. Press releases, pitches and article submissions should be sent directly to the relevant journalist or department. You can find contact details for most journalists and departments here. To share your experience on a specific theme, please visit the Community page. Or to send a news tip or story idea click here.
Other queries
The readers’ editor does not handle queries about subscriptions, deliveries, moderation or technical matters. Please visit the help centre for assistance with these questions.
Useful links
The full terms of reference for the readers’ editor can be found here.