Cases on Consumer-Centric Marketing Management

Vimi Jham is Associate Professor of Marketing at IMT- Dubai. She holds a GCPCL from Harvard Business School, Boston, USA and a PhD from Aligarh Muslim University, India. She has been Visiting Professor to University of Applied Science, Fachhochschule Vorarlberg, Austria and University of Wollongong in Dubai. Her current area of research interest is in customer profitability analysis. She has published books, cases and research papers in refereed journals. She is an active trainer in the area of Customer Relationship Management. She serves on the editorial board of various International Journals.

Sandeep Puri is working as a faculty in Marketing at IMT, Ghaziabad. He is pursuing his Ph. D on Private labels. He is Gold Medalist during B. Pharmacy. He has over 19 years of experience in Industry & academics. He has held senior level positions in Marketing and Sales Management in Trident & Novartis. He has 24 publications till date. He has 5 publications in various International Journals and 9 in magazines and newspapers. He is also having 2 publications in International conference proceedings and 2 in national conference proceedings. He is also a visiting faculty at prestigious business schools like S P Jain, Singapore, Fachhochschule Vorarlberg, Austria and Great Lakes His teaching, research and training interests include Customer Relationship Management, Sales Management & Service Marketing. He has published six edited books He can be reached at spuri@imt.edu. [Editor]