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Performance

People on a Tube platform London Underground conducts surveys each year. We count the number of people using our service, where they travel to and from and how long their journeys last.

We also monitor performance and assets, measuring how far trains have travelled and how many trains, lifts and escalators are in service.

We are committed to providing passengers with details of how well the network is working and regularly publish a performance update. This is updated every four weeks - defined as a period - and gives figures for a range of service and network-related matters.

Latest performance figures

View latest performance figures (1.60MB)

View period 7 performance figures (1.86MB)

View period 6 performance figures (1.24MB)

View period 5 performance figures (1.85MB)

View period 4 performance figures (2.94MB)

View period 3 performance figures (2.86MB)

View period 2 performance figures (2.56MB)

View period 1 performance figures (2.87MB)

View station exit and entry figures (XLS 195KB)

You can find the latest information on our progress with the Tube upgrade plan in the Quarterly Investment Programme reports considered by the TfL Board.

Performance data almanac

You can also find further latest and earlier information on Tube performance in the Performance data almanac (XLSM 1.38MB).

Earlier performance figures

Recent customer surveys

We continually look at passengers' needs and priorities to ensure these are taken into account as the network develops. Many customer surveys are conducted throughout the year to gather people's opinions on our products and services.

As a passenger, you may be asked to take part in a survey while travelling on the Underground or by email. Please remember that if you do take time to answer, you'll be helping to shape our future service.