Questions & Answers
- Purchase and Reservation process - step by step ...
Purchase and Reservation step by step:
- As long as you have not finished item 10, the order has not been completed. You can therefore do excersise as much as you want without consequences.
- Please observe that orders not proceede according to item 10 will be deleted 20 minuttes.
1. Click the menu or the bottom Donor Search. You can now browse through the donor list. You can search for specific characteristics or qualities. You can sort the donors by clicking the top bar in each column - for instance Race or Hair colour.
2. Donors with Extended Profile: click the icon in order to see the extended profile, staff impression, voice or baby-photos of the donor. In order to open these files (pdf) you need Adope Acrobat Reader.
3. If you wish to se which qualities (IUI/ICI or MOT) we have in stock from a donor - and the prices, you can click the line for the specific donor (mouse over - line turn into grey).
4. Write the wanted quantity of units (straws) on each line in the squares Delivery and/or Reservation - click the basked. You can order delivery and reservation in the same order. The sum of your purchase/reservation is shown in the frame in the top of the screen.
5. If you want to check if a donor has reached the pregnancy quota in your country you can see this in the lower left corner of the screen under "Check pregnancy quota?". Write your own country in Patient country and your clinic's country in Clinic country. If the quota is reached it will immediately be shown.
6. Check the details in your order. You can cancel any line in case of mistakes and you can go back by using the blue/white arrows.
7. Choose a shipping method (Delivery) and/or a storage period (Reservation). Click the arrow to the right in order to go to next page.
8. New Clients: Write a username and a password of your own choice. You can use any alpha-numeric sign between 8-15 characters. Write your e-mail address. Click the square "I accept Terms of Agreement" (mandatory in order to continue). Click Create Client.
Existing Clients: Write your username and password and clic Login. If you have forgotten your username and password, please write your email and click "Send Password". An email will automatically be sent to you with your username and your password.
9. Fill in your name and address under Invoice address. If the semen shall be delivered to another address - for instance a fertility clinic, fill in the Delivery address. If delivery should go to the Invoice address or in case of pick up at Cryos, click the square "Same as Invoice address". Read more about delivery to private customers in the link below. Click [Submit order].
10. For private clients only: Select your payment method (Dankort, Visa, MasterCard or JCB) and fill in the payment site with your card number, expiry date and control numbers (3 numbers on the back side of your card).
When the order has been sent to us a confirmation of the receipt will be sent by email. Within 2 working days we will send you an order confirmation.
If you have any questions please don't hesitate to contact us. Either by email, phone, letter or fax.
- Do you deliver to private customers?
Yes – Cryos delivers to private customers, but we always recommend that you are under the care of a physician or other health professionals, for example a midwife, nurse, laboratory technician, etc. There are so many circumstances which must be considered regarding artificial insemination; for example medical examination, diagnosis, scanning, timing, and hormonal stimulation or other types of medication. A doctor/physician or healthcare professional will be able to provide a much more effective treatment which often results in chances of pregnancy per cycle which are 3 to 4 times higher or they can perform treatments such as intrauterine insemination (insemination directly into the uterine cavity) or IVF (In Vitro Fertilisation) which cannot be performed by private customers at home.
Read about Home insemination - click here
- Which information about the donor is available?
We have two types of donors: Basic and Extende profile.
In both groups are Anonymous and Non-anonymous donors.
In all groups are exclusive donors.
Donors with Extended profile:
Registered by a fictitious name (ALAN, BOB, CLIFF, ERIK, etc.).
Extended Profiles with comprehensive information about donors background, education, family relations, a hand written message, etc.
Normally there is a Staff impression - i.e. a short, subjective description from our staff.
There are often photos from the donor' childhood.
In some cases there is a voice message from the donor.
In 2011 we started to register Emotional Intelligence (EQ).
We do not make any control of the information given in the Extended profiles except those given in Basic profile. These information are published as we receive them from the donor.
Donors with Basic profile:
Registrered with a number (3456, 8756, 11250, etc.).
Only registered by few characteristics (race, ethnicity, eye color, hair colour, heigh, weight, blood type and in most cases education/occupation). No staff impression and no photos. We do not make any control of the education/occupation.
Whether to choose a donor with Basic or Extended profile is a very difficult decision.
If many data about the donor is important to you, you should choose a donor with Extended profile. Single women and lesbians who often have an explicit needs to keep information for the children, may have a preference for Extended profile donors. However, before you choose please make sure that the clinic accepts treatment with Extended profile donors. Some clinics only treat with Basic profile donors.
If you want to know as little as possible about the donor, you should choose a Basic profile donor. In many cases heterosexual couples prefer a Basic profile donor in order to protect their own interests as a family.
Anonymous donors:
Anonymous donor's identity is kept secret forever. I.e. that neither the offspring nor the parents, authorities or other can ever get access to the donor's identity. The the donor cannot either get information about offspring's or recipient's identity.
Non-anonymous donors:
Non-anonymous donor's identity can be disclosed to offspring when they reach 18 years of age and if they apply for it.
Whether to choose an Anonymous or a Non-anonymous donor is also a difficult decision?
In some countries it is illegal to use non-anonymous donors and in other countries it is illegal to use anonymous donors. The issue has been discussed international for many decades and there is no single solution. Only the parents can choose what they think is best for them. It seems that singles and lesbian couples may prefer Non-anonymous donors and heterosexual couples seems to prefer Anonymous donors. Both for the same reason as they select Basic and Extended profile donors. But it is not always so. Singles may for instance prefer an Anonymous donor because they plan to find a spouse later who can then easier be a father and adopt the child. Heterosexual couples sometimes prefer a Non-anonymous donor because they plan to tell the child about its origin.
If you live in a country where you cannot be treated with the type of donor you prefer, you can order home delivery or you must find a fertility clinic in another country. Click here to search or use search engine as Google, Yahoo, etc. or you can try World In Vitro Fertilisaton Unit.
- What is a Standard?
Cryos deliver donor semen to many countries and as different countries has different regulation regarding selection, screening and approval procedures for donors and for donor semen and different requirement for documentation, Cryos operate with different "Standards" for release. I.e. that donors can be selected and tested according to one or several of these Standards. In the Donor Search site the donors can be searched for by following Standards:
AUS (Australia)
DK97 (Denmark97)
DK07 (Denmark07)
EU (EU-directive)
FI (Finland)
NL (Netherlands)
NO (Norway)
NYS (New York State)
UK (United Kingdom)
USA (United States of America)
All Standards comply with the EU-Standard which is the lowes of all Standards.
In following countries are additional requirements:
Australia: must be AUS
Denmark: must be DK97 or DK07
Finland: must be FI
The Netherlands: must be NL
Norway: must be NO
New York State: must be NYS
United Kingdom: must be UK
United States of America: must be USA
However, national regulations seems only to cover physicians and/or licensed centres in the country in question. Other persons - for instance the patient and other healthcare persons, may not necessary be covered.
This means that other persons can use any Standard and any type of donor. This is particular interesting in these countries who have additional requirements mentioned above. For instance HFEA-licensed centres in the UK can only inseminate with UK-Standard Non-anonymous donors. Private persons in the UK and other healthcare persons can use other Standards and Anomymous donors.
Cryos - as a licensed centre - can deliver donor semen to any person and any destination in the world. It is the receivers responsibility that import and handling is legal in the destination country.
Cryos always recommend that patients are under the care of a physician or other health professionals, for example a midwife, nurse, laboratory technician, etc.
Read more about Standards here ...
Read more about Screening here here ...
- Do you deliver donor semen to UK?
Yes. However, HFEA-licensed clinics in UK are only allowed to treat with HFEA-compliant non-anonymous donors. Please make a search for UK donors in Standard. Red more under "What is a Standard?" on this page.
Other donors can be shipped to UK, but not to licensed clinics. See above under "Do you deliver to private customers?"
You can also search treatment abroad. For instance in Denmark, Ireland, The Channel Islands, Germany, Belgium, Spain, Portugal, etc. where treatment with DK and EU-Standard donors, anonymous as well as non-anonymous donor semen are legal.
To find a fertility clinic you can search below under "Where can I find a fertility clinic?" or you can search the internet with Google, Yahoo, etc. or you can try World In Vitro Fertilisaton Unit.
If you need help please contact us.
- How much sperm should I order?
ICI-unwashed
For vaginal/cervical insemination:
We recommend to use 2 x MOT20 straws or higher qualities per treatment. If ICI-unwashed semen is sold out, IUI-ready can be used for vaginal insimination, even this is a waste of quality. Because of the concentration at least 2 x IUI-MOT10 straws or higher quality should be used per insemination.
For Interuterine Insemination:
If the sperm is prepared by gradient-centrifugation method all ICI-unwashed qualities can be used because the concentration is a result of concentration/dilution after the preparation. After preparation there should be a minimum of 2 million motile spermatozoa per ml. for IUI.
We recommend to use for instance 4 x MOT5, 2 x MOT10 or 1 x MOT20 straws (or higher) per treatment. The concentration after preparation will in principle be the same.
IUI-ready
For interuterine insemination:
We recommend to use 1 or 2 x IUI-MOT5 straws or 1 x IUI-MOT10 straw per treatment. IUI-MOT20 quality can be used, but this is in principle to "take a musket to kill a butterfly".
Intra-uterine treatment may only be performed by authorised persons!
Shipping costs:
In order to reduce the shipping costs we recommend to order sufficient numbers of straws delivered for 2-3 cycle treatments, but on the other hand you can also "risk" to be pregnant before all material is used. The question is what to do with the remaining straws at the clinic if you get pregnant? Cryos do not take straws back for security reasons.
Ask your clinic or contact one of our sales staff with regard to quantity and quality.
- Can I make a reservation?
When you have found your donor, you should consider to reserve sufficient quantity of straws not just for one but maybe also for more pregnancies? Otherwise you will risk that donor is sold out.
Averagely it takes 5-6 cycle treatments to achieve pregnancy. Clinics report an average pregnancy rate between 10-40% per cycle treatment. It differ much from clinic to clinic and from person to person depending on the patient's fertility/health (age, diagnosis for infertility), clinic's experience, hormone stimulation, timing of the treatment, sperm preparation method, the quality of sperm, insemination method, etc. The pregnancy rate is higher in the beginning (because the most fertile get pregnant first) and decrease with more treatments. Accumulated 50-60% in an unselected group of patients will conceive after six month attempts, and about 80% after 12 attempts.
ICI-unwashed:
We recommend to reserve 48 x MOT5, 24 x MOT10, 12 x MOT20 or 9 x MOT30 straws per pregnancy.
Any proposional distribution can also be made. For instance 14 x MOT5, 3 x MOT10 and 7 x MOT20.
If you for want for instance 3 children you should reserve 3 times as much.
IUI-ready:
We recommend to reseve 24 x IUI-MOT5, 12 x IUI-MOT10 or 6 x IUI-MOT20 straws per pregnancy.
Any proposional distribution can also be made. For instance 6 x IUI-MOT5, 7 x IUI-MOT10 and 1 x IUI-MOT20.
If you want for instance 3 children you should reserve 3 times as much.
Remember that above recommendations are based on averagely consumption.
Reasons to reserve less:
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If you easy become pregnant.
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If you are treated with IVF.
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If you are yonger than 35 years of age.
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If you have decided a lower maximum number of treatments - for instance 3 cycle treaments. It can be very expensive or very traumatic to continue treatment year after year.
Reasons so reserve more:
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If you have difficulties to become pregnant.
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If you are treated vaginal/cervical.
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If you are older than 35 years of age.
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If you want a higher or unknown maximum number of treatments.
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If you just want to be more safe. As more material as more safety.
Better to reserve more than needed. 75% of the straw-price for straws still in Cryos' position is paid back by release of the reservation. Read more about Reservation here ...
If you have questions you should ask your clinic or contact one of our sales staff.
- Do you have open ID donors?
Yes, we have open ID donors. Sometimes they are called "ID disclosure" donors and sometimes "known" donors. We call them "Non-anonymous" donors.
The Non-anonymous donors have contractual accepted that when the children turn 18 they can gain access to the donor's identity. You can search the Non-anonymous donors from the donor list - click here ...
- Where can I find a fertility clinic?
To find a fertility clinic you should search locally. Maybe you can use search engine as Google, Yahoo, etc.
Cryos have a referral agreement with following clinics:
BELGIUM:
CZECH REPUBLIC:
DENMARK:
- Ciconia - Aarhus Private Hospital, Aarhus
- Diers Klinik, Aarhus
- Fertilitetsklinikken Regionshospitalet Skive, Skive
- Gynækologisk Klinik Taastrup, Taastrup
- Horsens Fertilitetsklinik, Horsens
- Jacob Philipsen Gynækologisk Klinik, Bagsværd
- John Dræby, Gynaecologist, Odense
- Jordemoder.dk, Fredericia
- Jørn Rolighed Larsen, Gynaecologist, Skive
- Kanat Charib, Speciallæge, Sønderborg
- Lars Kambjerre, Roskilde
- Peter Henriksen, Gynækologisk Klinik, Haderslev
- Sellmer Klinik, København
- StorkKlinik, København
- Trianglen, Hellerup
- Vitanova, København
GERMANY:
HOLLAND:
IRELAND:
ISRAEL:
ROMANIA:
RUSSIA:
SWITZERLAND:
UNITED KINGDOM:
SOUTH AFRICA:
- What is Intra Uterine Insemination (IUI)?
The insemination of spermatozoa directly into the uterine cavity is called IUI. Scientific studies have shown a three to four times higher pregnancy rate through IUI than through vaginal or cervical insemination. However, before IUI can be carried out, the semen must be preparated through swim-up or by density gradient centrifugation in order to remove prostaglandins (from the prostata) and bacteria in the semen. If this is not done, the patient may react negatively or get severe cramps.
- What does MOT mean?
MOT means motility (ability to move or swim) and 20 means 20 million pr. ml. The term states that there are a minimum of 20 million motile spermatozoa pr. ml in the sample after thawing according to the WHO-standard (grade a and b).
We operate with following qualities:
- ICI-MOT5, ICI-MOT10, ICI-MOT20 and ICI-MOT30 (ICI = Intra Cervical Insemination or unwashed semen).
- IUI-MOT5, IUI-MOT10 and IUI-MOT20 (IUI = Intra Uterine Insemination or washed/purified semen).
- How can you know the post-thaw quality of semen?
A sample of each specimen is analyzed after first being frozen and thawed. The findings after thawing will result in the quality. For instance means "ICI-MOT10" more than 10 (up to 19) million highly motile spermatozoa per ml after thawing.
- What is Vaginal or Cervical Insemination?
The insemination of sperm in vagina or the cervical channel can be done with raw or unwashed semen. Intra uterine insemination (IUI) normally results in 3-4 times higher pregnancy rate per cyclus than vaginal or cervical insemination.
- Do you deliver ICI-unwashed or IUI-ready?
We deliver both ICI-unwashed and IUI-ready. It is also called raw semen or prepared semen or just washed or unwashed.
IUI means "Intra Uterine Insemination" or "insemination directly in the uterus cavity". ICI means "insemination in the cervical channel". Even though the expression is not totally correct, it has gained acceptance as such. The sperm is just raw or unwashed.
Raw semen (or ICI-unwashed) can only be used for vaginal or cervical insemination as it contain prostaglandins and bacteria which may not be inseminated into the uterus.
IUI-ready semen has been treated by a so called gradient centrifugation method where prostaglandins and bacteria has been removed from the plasma. IUI-ready semen can be inseminated directly into the uterus or used for IVF.
Raw semen can also be used for IUI or IVF, but not until aftre thawing and following a preparation - either by use of swim-up (not recommended for frozen-thawed samles) or by gradient centrifugation.
Both raw semen and IUI-ready is delivered in different qualities from MOT5 to MOT30 (raw semen) and MOT5 to MOT20 (IUI).
- What is the expected pregnancy rate (PR) using your your donor semen?
The accumulative pregnancy rate (PR) should be about 10-40% after the first cycle treatment, about 15-60% after the second cycle treatment etc. with a total of about 50-70% after six cycle treatments and about 60-80% after 12 cycle treatments. But the PR differs very much from clinic to clinic and is very much influenced by the selection of patients (especially age) and treatment methods. A Danish University clinic reported an average PR of 22.3% for 1131 cycles (developing from 12.9% in 1990 to 34.6% in 1998).
- What is a straw?
Semen is delivered in clear 0.4 or 0.5 ml CBS high security straw. Each straw is marked with the donor number or fictitious name and the ejaculate number (for example "7890-12" or "CLIFF-25").
CBS® (CryoBioSystem) High Secutity Straws are specifically manufactured for safe cryo storage of biological products in liquid nitrogen. Applications include storage of serum, plasma, buffy-coat and other blood fractions, cell suspension, bacterial or viral strains, gametes and embryos. Directly after filling, both extremities of the CBS™ High Security straw are thermally sealed with one of our specific machines. This makes the straw absolutely leakproof, preventing contamination of the sample and its environment.
Manufactured from biocompatible materials, they are used in medically assisted procreation techniques and particularly for sperm preservation. The CBS™ straw is a clear, flexible tube made of ionomeric resin.
Length: 133 mm (130 mm after sealing).
Sterilized by irradiation.
The straw is 510 (k) FDA-cleared and CE-marked as a medical device for storage of human gametes and embryos.
See also RBM Online - Vol 9. No 2. 2004 134-151. Article 1256. The article has an in depth comparison of vials and CBS straws.
IMV straws were the standard straws before CBS high security straws were developed in late 1990.
IMV straws were originally developed for the animal reproductive industri but were also used for freezing of human sperm and eggs for about 50 years. The standard straw used at Cryos International had a clear or yellow colour 0.5 ml.
In 2000 Cryos International switched to the special manufactured 0.4 ml CBS high security straws as standard. In 2008 the standard was changed to 0.5 ml CBS high security straws.
The stock of IMV straws will decrease after year 2000, but it will take decades before the last IMV straws is gone.
For further information see IMV Technologies.
- Emptying of 0.5 ml CBS-straw
- What is CMV status?
CMV stands for CytoMegaloVirus
It is a very common virus which most people will have at one point in their lives. Thus app. 50 % of people aged 20 years and app. 90 % of people aged 80 years have had a temporary infection with this virus. The way of infection is like many other infections from person to person through saliva, sneezing and other kinds of body fluid. Some people will not discover that they have been infected because the virus may be fought by the body without the appearance of symptoms whereas others will have flu-like symptoms for a couple of days. The body fights the infection by creating antibodies against the virus. During the active infection, primarily, antibodies of the type IgM are created but the creation of the type IgG also starts. When this infections is over, the concentration of IgM diminishes whereas IgG antibodies will stay in the body for ever enabling the body to fight the virus if the body should be exposed to it again (the person has become immune). Later in life, the person can have a reinfection (secondary infection), often without symptoms, but with a new temporary increase of the number of antibodies and excretion of virus. A positive test for IgM thus indicates a primary or secondary infection whereas a test only positive for IgG indicates that the person has had the infection at an earlier stage of his or her life.
An infection with CMV is mostly harmless. However, if an unborn baby is infected with CMV during pregnancy, there is a risk for the foetus. This can happen if the mother has a primary infection of CMV during pregnancy.
The rules regarding what donors are to be screened for vary from country to country and few countries require testing for CMV. The reason why some of our donors have been screened for CMV is to accommodate use in these countries. It is only allowed to use semen from a donation period when the donor was IgM negative (did not have an active infection). In these countries, semen from a donor who has earlier had the infection and is now IgG positive may only be used for women who are themselves IgG positive (who have also had the infection earlier). Because of the regular screening for IgM antibodies and the clean-up of the semen for IUI (centrifuging), the risk of virus in the semen is considered to be minuscule.
- Are blood type important for my choice of donor?
The sperm donor's blood type are tested according to the AB0-system (A, B, AB or 0), and the Rhesus-system (- eller +). The choice of sperm donor is only affected very seldom - as little as the choice is affectede when finding a partner under natural conditions. If you choose sperm donor according to blood type, the selection of donors will be significantly reduced.
The question can be interesting in 2 cases:
1) If the womans blood type are Rhesus negative (expressed Rh-) and if donor is Rh+. In these cases there is 50% risk that the child will get the bood type Rh+. In that case the mother can create antibodies agains the child. This is normally not at problem in the first pregnancy, but at following pregnancies the child's condition must be followed carefully.
2) Hvis you don't want to inform the child about its createion and if the social father's blood type are different than the possible combinations according to the donors blood type, in rare cases, if the child later in life will be informed about its blood type, it will be clear, that the social father cannot be the genetic father. If you are planning to tell the child about its creation, it has no relevance.
It is very seldom that we experience that the blood type is important in the choice of donor. If you choose donor according to blood type, you must be avare, that this can limit the selection of donors significantly.
- How many children per donor?
It is Cryos International's policy to follow any national limitation or national quotas*.
Pregnancy quotas are made in order to limit the risk of inbreeding. However, due to strict regulation in many countries low supply of donor semen is a consequence, which lead many patients to cross boarders ("fertility tourism") in order to receive treatment. In order to track these patients and pregnancies Cryos operate with a wordwide quota system** You can always check if a donor has reached the national or the worldwide quota under Donor Search when you click on a donor - Donor Details (Check pregnancy quota ?)
*) The "national quota" is the maximum number of pregnancies per donor based on any kind of regulation in the form of laws, circular letters, or collective agreements from organizations in the country in question (if such limitations are known to Cryos). Siblings and abortions are not included.
**) "Cryos' “worldwide quota" is a general limit of 1 pregnancy per 200,000 citizens in the patient's country. Siblings and abortions are not included. This quota only takes into consideration the nationality of the patient not the country in which the patient is treated.
Example:
If a Finnish woman is treated in Finland, her pregnancy will count in the national quota which is 5 pregnancies (abortions and siblings not included) per donor. Her pregnancy will also count in the worldwide quota. If she is treated in the UK her pregnancy will neither have an influence on the Finnish nor the UK national quotas. However, it will influence the worldwide quota (1 pregnancy per 200,000 citizens in the patient’s country) which in this case is 26 pregnancies (Finnish citizens 5,223,442 : 200,000 = 26 pregnancies).
- When can I expect delivery?
Orders:
Please place orders in good time. Preferably at least two working days before the expected shipment date.
Orders can - against en express fee - and if received before 12.00pm be shipped same day.
Larger or more complicated orders cannot be shipped same day we receive the order.
Delivery time:
Denmark: Normally next weekday.
Europa: Normally 1-2 weekdays from shipping date.
Rest of the world: Normally 1-5 days depending on destination. For some distinations custom clearance procedure can prolonge the delivery time even more.
Cryos refrains from all kind of responsibility in case of delay.
Delivery sometimes takes longer than expected and ovulation time can be difficult to predict. Therefore it is recommended to order in good time before planned use. If the destination (the clinic) has a nitrogen storage tank we recommend dry-ice shipments, but only for shipments Monday through Wednesday. Dry-ice (5 kilos) thaws after about 3-4 days.
Observe that shipments on dry-ice can only be shipped to some countries - click here ...
In cases where no nitrogen tank is at the destination (the clinic) or in case of shipments Thursday through Friday, we strongly recommend shipments in nitrogen tanks as they last longer. The straws remain frozen in the nitrogen tanks for 7 days (small tanks) or 12 days (large tanks).
- Should I order in good time before ovulaton?
Do you recommend to order the semen some days before ovulation or doesn't it matter because the semen can stay frozen?
If the semen is delivered to a clinic, they wil normally have a nitrogen storage tank, to where the sraws can be transfered upon arrival.
But if the semen is to be delivered at home, it is best to order some days before shipping shall take place, because we need time for the handling, packing, security control, etc. As it is difficult to say exactly when ovulation take place, and as dry ice only last 3-4 days before it is thawed. This is also why we only ship dry-ice Monday through Wednesday in order not to come into the weekend before delivery take place. If you want to be sure that the semen arrive in good time without thawing before ovulation, you should order on a nitrogen tank - even it is more expensive. A nitrogen tank can stay frozen for 1-2 weeks depending on type of tank.
- What documentation will follow the shipment?
- Invoice
- Packing List
- Summary document 'Donor Characteristic & Quarantine Release' form with the donors characteristic and Standard release - see example click here.
- Security sheet for handling of of dry ice (CO2) & liquid nitrogen (LN2).
- Instruction for handling, thawing and emptying the straws.
- Instruction for home insemination (only private clients).
- Insemination-kit for home insemination (only private clients).
- Instruction for return of nitrogentank (only for LN2 deliveries).
- Shipping label for returning of nitrogentank (only for LN2 deliveries).
- Where are your donors from?
 The vast majority of our own donors are native Danish and reflects the general population in Scandinavia. Scandinavia is a historical and geographical region centered on the Scandinavian Peninsula in Northern Europe and includes the three kingdoms of Denmark, Norway and Sweden.
However, as we are part of an international network of Cryos-sperm banks we have donors of many other racial or ethnic origin.
- Which credit cards do you accept?
We accept Visa, Visa Electron, MasterCard and Dankort.
   
- Which currencies do you accept?
All online credit card payments must be in euro (EUR). The invoiced can be made out in DKK or EUR (€ according to the daily exchange rate).
- What are the sales- and delivery terms?
- Payment without credit/debit card?
You can make a bank transfer. Either via home-banking or if you contact your bank. Our bank details are:
Danske Bank A/S, Holmens Kanal 2-12, DK-1092 København K
Payment in DKK:
Reg. no. 3627 Account no. 0002630699.
IBAN no. DK 2330000002630699
SWIFT-BIC: DABADKKK
Payment in EUR (ex. Germany):
IBAN no. DK8730002138818740
SWIFT-BIC: DABADKKK
Payment from Germany:
Danske Bank, Zwigniederlassung Hamburg, P.P. Box 101522, 20010 Hamburg: Nr. 4989143859.
IBAN nr. DE 65203205004989143859
SWIFT-BIC: DABADEHH
If the order is urgent please fax or e-mail documentation that the payment has taken place.
You can also send us a cheque. Observe that we cannot ship orders until the check has been received.
In both cases please send us the order details (by fax or e-mail): Name, address, donor number, quantity and quality of straws, reservation/shipping and total amount, etc.
Please remember to indicate what the payment is for (Invoice number, Deposit number, etc.)
- How to do self-insemination?
- Can you get in touch with donors in the future?
 Sometimes it happens that donor children, parents or donors contact us in order to get in touch with each other. Immediately it sounds like something positive, but because semen donors are a common good that many different people has been treated with, we need to respect all concerned interests. We have obligations to donors as well as those who bought and has been treated with donor semen. As long as just one of those involved do not want contact, this apply to all, for that was what was intended and that was what we promissed them. Cryos has a duty to do what can be done to prevent such contact. Among other, we have done such by making the parties contractually liable if they try to bypass the system and make contact outside Cryos. Cryos has however no agreements with the children and therefore can not influence their behavior.
For anonymous donors we have promised to keep their identity secret forever.
For non-anonymous donors, we have also promised to keep the identity secret, however, the children - when they reach 18 years of age - and if they can demonstrate or render probable that they are a result of treatment with a specific donor code, they will obtaining donor's name, personal health security code (or any other ID) and address.
The donors have given an undertaking to meet the children, however Cryos has no responsibility for this.
Parents and donors are not allowed to create contact.
If you want to ensure the contact or if you want to keep this option, you should choose a non-anonymous donor.
- What is an exclusive donor?
An exclusive donor is a donor only for you.
New donors are presented with a black * star in Donor Search until the first purchase or reservation. All our donors (anonymous, non-anonymous, basic profile, extended profile) can be purchased as an exclusive donor as long as nobody else has purchased/reserved semen from the donor in question.
If you want exclusivity for a specific donor you must purchase/reserve all the semen in stock. If the donor you wish to purchase is still active you will be registered in our system and you will get the priority right for future releases. In order to keep your exclusivity you must continue purchasing/reserving all the straws/semen that is released from this donor.
You can always cancel the exclusivity by releasing the stock of reserved semen. In that case 75% of the amount paid for the semen is refunded - see more under Reservation.
This is an option in case you do not achieve pregnancy with the selected donor.
If you want to make the exclusivity permanent you must buy the donor out. This means that you pay and additional EUR 12,000.- of which part of the amount is for the donor himself. After we have received your payment, the donor will stop donating. If you buy out the donor you avoid having to purchase/reserve future releases, especially if no more semen is required.
- What are alias donors?
From 2001 - 2006, Cryos International – Denmark ApS released donor semen from certain donors in the USA. From 2001 - 2003, donor semen was released via Scandinavian Cryobank, LLC Seattle. This company was dissolved in 2003, and from 2004 donor semen was released from a new US-based company – also called Scandinavian Cryobank, LLC New York, which changed its name to the present Cryos International – New York, LLC in 2007. These donors were given an alias consisting of a four-letter fictitious name. The fictitious name was used for marketing purposes in the USA, while the original number was used in Denmark. However, since 1 March 2009, all the alias donors have been presented together under their fictitious name, and the documentation now clearly indicates (Donor Characteristic & Quarantine Release) when the donor is an alias – see the example. Since 1 March 2009, Cryos has not sold alias donors under numbers. Only under (fictitious) names. See the complete list of donors released under a fictitious alias.
- It is difficult to navigate your website?
It is a very comprehensive website with lots of information. Unfortunately, it can be difficult to navigate. Here are a few miscellaneous tips:
You can search for a keyword in the box at the top right of each page. Just type what you are searching for and click on the icon with magnifying glas to the right of the field. Click on the search result and you reach the desired page.
There are also many useful information and help links in questions & answers on this page. Click on the ones you think might be interested and see if it leads to the right place or answer your questions.
Are you in the right department?
If you are a private person and seeking donor sperm, start by click here.
If you are from a fertility clinic, we have a special department for your - click here.
(you need a password which you just apply for online if you do not have it already)
If you still can not find your way around, or you have questions that are not readily apparent from the website, please feel free to call our service department. You are always welcome to send us an email with your questions. See contact details click here.
- Books to read
Below you can find a list of books in different languages which might be interesting for you to read:
English
"Solo Mom to a Donor Child", Signe Fjord & Anne Patricia Rehlsdorph
“Choosing Single Motherhood: The Thinking Women's Guide” by Mikki Morrissette
“Single Mothers by Choice” by Jane Mattes
“Sperm Donor = Dad: A Single Woman's Story of Creating a Family With an Unknown Donor” by Cheryl Shuler
“Helping the Stork: The Choices and Challenges of Donor Insemination”, Carol Frost Vercollone, Heidi Moss, & Robert Moss
"Building a Family with the Assistance of Donor Insemination", Ken Daniels
"A Donor Insemination Guide: Written by and for Lesbian Women", Marie Mohler & Lacy Frazer
Dansk
”Selvvalgt singlemor til donorbarn”, Signe Fjord
“Mor uden far”, Pia Olsen
Deutsch
"Ganz der Papa - Samenspender unbekannt", Arthur Kermalvezen. Erfahrungsbericht eines französischen Spenderkindes, jetzt Mitte 20, der schon im Alter von drei Jahren von seinen Eltern erfuhr, dass er der Sohn eines anonymen Samenspenders ist.
"Der Traum vom eigenen Kind: Psychologische Hilfen bei unerfülltem Kinderwunsch, Tewes Wischmann & Heike Stammer
Français
"Mon père, c'est mon père. L'histoire singulière des enfants concus par Insémination Artificielle avec Donneur", Jean-Loup Clément
"Témoignages sur la conception par don", Caroline Lorbachn, Sandrine Avril & Nathalie Zaguedoun
"Un bébé toute seule?", Guillemette Faure
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