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Terms and Conditions


Terms and Conditions for Telegraph Premium | Print Editions and Telegraph Premium | Complete subscriptions

 

1. Validity

Subscriptions to the Daily and Sunday Telegraph are available in the UK only, though newspaper supply cannot be guaranteed, especially in geographically remote areas where distribution may be affected by the weather. A valid UK address, including postcode, is required for a Telegraph print subscription. Subscribers must be 18 years of age or older.

2. Subscription Offers

Subscription offers are personal and non-transferable. Except for the initial 14-day money-back guarantee, no allowances or extensions to any offer will apply. The minimum subscription term is six months. Some promotional offers have a 12-month minimum term. Subscription offers cannot be used in conjunction with any other offer. New subscription offers are not open to newsagents (or any other entity that sells newspapers) nor current subscribers.  Some offers may not be available to previous subscribers.  If an offer includes a free gift, for pre-pay customers it will be dispatched within 28 days of your subscription starting and for subscribers using a recurring payment schedule (Direct Debit or Continuous Card Authority), the free gift will be dispatched after your first successful payment. Promotional offers and incentives are subject to availability and may be changed at any time. Offers are limited to one per household.

3. Payment Types

Subscriptions can be paid for in advance for 26 weeks or 52 weeks by cheque or credit/debit/charge card, or a continuous subscription can be taken out by Direct Debit or Continuous Card Authority. A UK bank account is required for Direct Debit subscriptions. Payment types and subscription durations may be restricted for promotional offers. On commencement of your subscription, you will be sent vouchers which can be redeemed at participating stores throughout the country. Thereafter you will continue to receive vouchers every 13 weeks for the duration of your subscription. Please note that if you choose to have your newspapers delivered you will be liable for any delivery charges applied by your newsagent.

3.1 Fixed Term

If you chose to pay on a fixed term basis you must pay for either 26 or 52 weeks in advance. Promotional offers may be restricted to 52 weeks advance payment only. Payment can be made by cheque to the address below or by telephoning 0800 33 20 20 or online at www.telegraph.co.uk/subscriptions. Upon receipt and acceptance of your order and payment we will inform you of the date on which your subscription will begin and send you your vouchers before this date.

3.2 Direct Debit

If you choose to pay for your subscription by direct debit (DD) you can do so by mail to the address below, by telephoning 0800 33 20 20 or online at www.telegraph.co.uk/subscriptions. The minimum subscription term is six months.

 

On acceptance of your DD subscription we will inform you of the date on which your subscription will begin and send you your vouchers before this date. The subscription is deemed continuous and you will be charged every month/quarter as appropriate. You will receive the applicable vouchers every 13 weeks until you cancel, which must be in line with the procedures below. If the price of your subscription increases, we will give you at least 10 days’ notice. Upon payment by DD the DD Guarantee will apply. The DD Guarantee is offered by all Banks and Building Societies that take part in the DD Scheme. This means that:

 

3.2.1 - the efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

 

3.2.2 - If the amounts to be paid or the payment dates change, Telegraph Media Group Limited will notify you at least 10 working days in advance of your account being debited or as otherwise agreed.

 

3.2.3 - If an error is made by Telegraph Media Group Limited or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

 

 

3.3 Continuous Card Authority

If you choose to pay for your subscription by continuous card authority, your debit/credit card will be debited every month. Your subscription will be deemed continuous and you will receive vouchers every 13 weeks until you cancel, which must be in line with the procedures below.  If the price of your subscription increases, we will give you at least 10 days’ notice. Minimum subscription term is 6 months.

4. Money-back Guarantee & Cancellation

If you are not completely satisfied, you may cancel your subscription (having chosen any method of payment) at any time during the first 14 days by calling 0800 33 20 20 and we will give you a full refund, otherwise a minimum subscription period of six months applies. Promotional subscription offers may have a minimum 12-month term. No refund can be given until your vouchers have been returned.

If you decide to cancel your DD subscription, upon cancelling, you must return any unredeemed or unexpired vouchers to us within 28 days of cancellation. We will provide you with a SAE if requested. You will be liable for any unpaid vouchers. Minimum subscription term is 6 months.

If you decide to cancel your Continuous Card Authority Subscription, you must return any unredeemed or unexpired vouchers to us within 28 days of cancellation. We will provide you with a SAE if requested. You will be liable for any unpaid vouchers.  Minimum subscription term is 6 months.

If you have any complaints about how we have dealt with the provision of your subscription or have any queries please visit our help site or alternatively contact our Customer Services Department on 0800 33 20 20.

5. Contact Us

By Freepost to:
Customer Services
Telegraph Media Group
FREEPOST LON29565
Chatham
ME4 4ZG

By email at:
customerservice@telegraph.co.uk

By telephone on:
0800 33 20 20

6. Holiday Refund Policy

Updated 28th November 2016.

If you are going abroad on holiday and are unable to use your vouchers, you may return them to us and we will refund you for them at your subscription rate at the time, provided you send back a minimum of one consecutive weeks' worth of vouchers within three months of your holiday. The maximum number of vouchers that can be returned in any one calendar year is 5 weeks, pro-rata for shorter term subscriptions.  Pre-notification is required for all holiday returns, either by e-mail to customerservice@telegraph.co.uk or by phoning 0800 33 20 20. Revised terms for holiday policy apply to existing subscribers from their Direct Debit / Continuous Card Authority anniversary after 8th January 2017 and from 13th February 2017 for pre-paid subscription renewals.

 

Unused vouchers should be returned to

Holiday Returns

Telegraph Media Group

Victory House

Meeting House Lane

Chatham

ME4 4TT

7. Data Protection

Full details of how we hold and process your information can be found in our Privacy and Cookie Policy.

8. Subscriber Benefits

Your Telegraph Premium | Print Editions or Telegraph Premium | Complete subscription gives you automatic access to Telegraph Rewards. Some benefits require activation of your online account; a valid email address is required for this. Visit telegraph.co.uk/rewards for details. Terms and conditions of registration to activate your online account can be found here. Redemption of offline benefits will require a Telegraph Rewards card which will be sent to you automatically if you are a Telegraph Premium | Print Editions or Telegraph Premium | Complete subscriber. The Telegraph Rewards app is also available to all subscribers, and allows subscribers to redeem offers via smartphone on Android or iPhone devices. Some promotional offers may not require a Rewards card.

9. Digital Access

All Telegraph Premium | Print Editions and Telegraph Premium | Complete subscriptions give unlimited access to Premium content on the Telegraph website. A valid email address and activation of your online account is required for unlimited web access. By accessing this content, you are agreeing to the Terms and Conditions of usage as detailed here.

10. Premium content access on the Telegraph smartphone app

All Telegraph Premium | Print Editions and Telegraph Premium | Complete subscriptions give unlimited access to Premium content on the Telegraph smartphone app. A valid email address and activation of your online account is required. By accessing this App, you are agreeing to the Terms and Conditions of usage as detailed here. Failure to make the newest updates may mean you are unable to access the app.

11. Access to The Tablet Newspaper Edition app for tablet and smartphone

All Telegraph Premium | Complete subscriptions allow access to The Tablet Newspaper Edition app for tablet and smartphone 7-days a week. The Telegraph Newspaper Edition app for tablet and smartphone is available on iOS, Kindle Fire and Android. A maximum of two devices per subscription may be enabled. A valid email address and activation of your online account is required to access editions. By accessing this content, you are agreeing to the Terms and Conditions of usage of each device as detailed here. Terms and Conditions of Registration to activate your online account can be found here. To ensure access to the Telegraph apps, where we release updates of the applicable app you may need to update the current version on your mobile or tablet. Failure to make the newest updates may mean you are unable to access the app.

12. Promoter

Telegraph Media Group
111 Buckingham Palace Road
London
SW1W 0DT
Registered in England No. 451593. VAT No 839586469

Telegraph Media Group Limited reserve the right to change these terms at any time. Continued use of your subscription will be deemed acceptance of any changes.

Terms and Conditions for Telegraph Premium | Digital Editions subscriptions

 

1. Validity

Terms and Conditions apply only to subscriptions taken out directly with Telegraph Media Group. Subscriptions taken out via third parties (such as Apple / iTunes, Google Play or Amazon Kindle Fire) are subject to the conditions of the third party. Telegraph Premium | Digital Editions subscriptions are available globally but are all priced in £GBP. Subscribers must be 18 years of age or older. Once set up your subscription entitles you and your household to access Telegraph digital content; The Tablet Newspaper Edition app for tablet and smartphone and Premium content on the Telegraph website and The Telegraph app for smartphones. Terms and Conditions of usage of each device and/or website are detailed here. To ensure access to Telegraph apps, where we release updates of the applicable app you may need to update the current version on your tablet or smartphone. Failure to make the newest updates may mean you are unable to access the Telegraph apps.

A valid email address and registration to create a Telegraph Login is required for a Telegraph Premium | Digital Editions subscription, unlimited website access and access to The Telegraph app for smartphones. Terms and Conditions of registration can be found here.

If your subscription price increases, we will give you at least 10 days’ notice and the new price will only become effective from the next payment date.

2. Subscription Offers

Some offers may not be available to previous subscribers.  If the offer includes a free gift, your free gift will be dispatched within 60 days of your subscription starting. Free gifts apply to Telegraph Premium | Digital Editions subscriptions in the UK only. Promotional offers and incentives are subject to availability and may be changed at any time.

 

3. Payment Types

Subscriptions are recurring and can be set up on a monthly or annual basis by Credit/Debit Card or Direct Debit. A UK bank account is required for a Direct Debit subscription. Promotional offers may have payment type or payment frequency restrictions. A monthly recurring payment schedule that started on the 29th, 30th or 31st of the month will be collected on the last day of the month if the current month has fewer days.

 

3.1 Direct Debit

If you choose to pay for your subscription by direct debit, the Direct Debit (DD) Guarantee will apply.

The DD Guarantee is offered by all Banks and Building Societies that take part in the DD Scheme. This means that:

3.2.1 - The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.

3.2.2 - If the amounts to be paid or the payment dates change, Telegraph Media Group Limited will notify you at least 10 working days in advance of your account being debited or as otherwise agreed.

3.2.3 - If an error is made by Telegraph Media Group Limited or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.

4. Subscriber Benefits

Telegraph Premium | Digital Editions subscriptions are eligible for Telegraph Rewards where available. Visit telegraph.co.uk/rewards for details. The Telegraph Rewards app is available to Telegraph Premium | Digital Editions subscribers, and enables the redemption of subscriber offers via smartphone.

 

5. Cancellation Policy

To cancel your subscription please call us free on 0800 316 3656 (UK only).  Lines are open 9am-5pm Mon-Fri, 9am-1pm Sat. Closed Sundays & Bank Holidays.Your cancellation will take effect at the next payment date. Your entitlements and subscriber benefits will remain active until this date. There are no refunds for unused parts of your subscription. To ensure that no further payment is taken, cancellation must be processed at least 48 hours before the next payment is due. International subscribers can cancel online.

 

6. Contact Us

By email at:
customerservice@telegraph.co.uk

By telephone on:
0800 33 20 20

7. Data Protection

Full details of how we hold and process your information can be found in our Privacy and Cookie Policy.

8. Promoter

Telegraph Media Group
111 Buckingham Palace Road
London
SW1W 0DT
Registered in England No. 451593. VAT No 839586469

Telegraph Media Group Limited reserve the right to change these terms at any time. Continued use of your subscription will be deemed acceptance of any changes.

Telegraph Premium Day Pass

 

1. Validity

Telegraph Premium Day Pass is available globally but is priced in £GBP. Subscribers must be 18 years of age or older. Once set up, your Day Pass entitles you and your household to unlimited access to Premium content on the Telegraph website, News App and Apple News for 24 hours.

Day Pass can only be purchased online. Terms and Conditions of usage of each device and/or website are detailed here. A Telegraph registration - a valid email address and password - is required for a Telegraph Day Pass.

2. Subscription Offers and Benefits

Some offers may not be available to previous subscribers.  Promotional offers are subject to availability and may be changed at any time. Promotional offers that include a free trial period require valid credit card details to be submitted. Only one free trial is available per person.

Telegraph Premium subscriptions are eligible for Telegraph Rewards where available. Visit telegraph.co.uk/rewards for details. The Telegraph Rewards app is available to Telegraph Premium | Digital Editions subscribers, and enables the redemption of subscriber offers via smartphone.

 

 

2. Payment Type

Day Pass can be paid for by debit/credit card only with a one-off payment. Day Pass subscribers have the option to store their payment details with us to facilitate quicker future purchases.

3. Cancellation Policy

Cancellation and refund are not available for this product.

4. Contact Us

By email at:
customerservice@telegraph.co.uk

By telephone on:
0800 33 20 20

5. Data Protection

Full details of how we hold and process your information can be found in our Privacy and Cookie Policy.

 

6. Promoter

Telegraph Media Group
111 Buckingham Palace Road
London
SW1W 0DT
Registered in England No. 451593. VAT No 839586469

Telegraph Media Group Limited reserve the right to change these terms at any time. Continued use of your subscription will be deemed acceptance of any changes.

Telegraph Premium Day Pass

 

1. Validity

Telegraph Premium Day Pass is available globally but is priced in £GBP. Subscribers must be 18 years of age or older. Once set up, your Day Pass entitles you and your household to unlimited access to Premium content on the Telegraph website, News App and Apple News for 24 hours.

Day Pass can only be purchased online. Terms and Conditions of usage of each device and/or website are detailed here. A Telegraph registration - a valid email address and password - is required for a Telegraph Day Pass.

2. Payment Type

Day Pass can be paid for by debit/credit card only with a one-off payment. Day Pass subscribers have the option to store their payment details with us to facilitate quicker future purchases.

3. Cancellation Policy

Cancellation and refund are not available for this product.

4. Contact Us

By email at:
customerservice@telegraph.co.uk

By telephone on:
0800 33 20 20

5. Data Protection

Full details of how we hold and process your information can be found in our Privacy and Cookie Policy.

 

6. Promoter

Telegraph Media Group
111 Buckingham Palace Road
London
SW1W 0DT
Registered in England No. 451593. VAT No 839586469

Telegraph Media Group Limited reserve the right to change these terms at any time. Continued use of your subscription will be deemed acceptance of any changes.