The document discusses the evolving relationship between customer experience (CX) and user experience (UX). It argues that the traditional distinctions between CX and UX are false, as organizations are becoming increasingly digital and both roles rely on similar methods. CX and UX professionals are converging in their use of insights like personas and journeys to inform strategies. Both roles also measure experiences, though metrics and qualitative research are complementary rather than distinct. The document concludes by advising professionals to stop splitting hairs over definitions and instead focus on holistic experience design, research, measurement and continuous improvement across channels.