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Save Time Managing Your Group with Admin Assist

October 1, 2020

10 min read

Easily and efficiently moderate posts by setting up Admin Assist to take action automatically, based on criteria you set up.

We’ve heard from many admins how much time and effort it takes to manage your groups, and that keeping your group safe and on topic is a top priority. That’s why we’re excited to announce that Admin Assist is rolling out to all groups — both Private Groups and Public Groups — over the coming weeks. Admin Assist allows you to set up content controls that run automatically. This builds on existing features like keyword alerts and post approval to help you monitor and control the content in your group. Our goal is to help you do more in less time. Admin Assist offers powerful new ways to keep your group safe while keeping you, as an admin, in full control.

Overview

Here’s how Admin Assist works: you can set up tasks in Admin Assist, based on criteria you choose. Those tasks then run automatically based on your criteria. For example, you can limit promotional content in your group by automatically declining posts that have certain keywords, or that include a link, or are from people who haven’t been members of the group for a specific amount of time. In short, Admin Assist enables you to set controls on what content is published and who can post in your Group. Today, you can use Admin Assist to take action on posts. In the coming weeks, you’ll be able to set criteria in Admin Assist for comments, too.

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The best part of Admin Assist are its end-to-end features that give you full control. It’s easy to get started with our sets of suggested criteria that you can add, based on what you’re trying to accomplish — such as preventing spam and promotional content — and then customize. You can also provide feedback to those who post with the option for them to edit and re-submit posts for moderation, as well as mute and block people who don’t meet certain criteria. Finally, you can review and undo actions in Activity Log, as needed.

Admin Assist works hand in hand with existing admin tools, such as post approvals and keyword alerts. For example, if you have post approval turned on, posts not impacted by the criteria you’ve set in Admin Assist will go to your pending posts for review.

Admin Assist is available from a computer browser and well as on mobile (both Android and iOS). Admin Assist is rolling out to both Private and Public Groups, including the new Public Groups experience.

Why use Admin Assist?

Admin Assist can help with:

  • Efficiency – Do more in less time. You set your criteria, and Admin Assist automatically reviews for you. This reduces what you need to manually review.
  • Control – Manage who can post and the quality of content posted. You can limit participation both based on the author (including their history in your group, whether they’ve violated group rules, and how long they have been a member), as well as the content of posts (including whether they use specific keywords or include links). Admin Assist also works in tandem with post approval, so you can review content unaffected by the criteria you set.
  • TransparencyAdmin Assist only undertakes the actions you set up for it to run. You can review and undo actions as needed, and update your criteria over time. In addition, people in the group can see when they don’t meet criteria to post, and you can also share this criteria with people via Admin Assist when it takes action on their posts.
  • Better contentShare feedback with post authors when Admin Assist takes action on your behalf, with the option for them to edit their posts and re-submit for moderation.
  • Flexibility – Choose from many options to set up Admin Assist to work in ways that best suit your group. There are more than 15 criteria to choose from, as well as preset criteria you can customize.

How to Use Admin Assist

Here’s an overview of how to leverage Admin Assist:

  1. Select a task to set up for Admin Assist to run: Admin Assist can currently decline incoming posts, delete posts, and also turn off commenting on published posts. In the new Public Groups experience, you can automatically approve participant requests and review posts that are likely spam, based on criteria you sent. (You can set up one, as many or as few tasks as you need.)
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    Click on Admin Assist and choose a task to get started.

  3. Choose criteria for that task: Admin Assist will move forward with each task, when it meets any of the criteria you choose. You have two options to add criteria:
    • Add a preset with suggested criteria to get started (recommended): We have suggested criteria based on feedback from admins to help you get started, to help tackle priorities such as preventing spam and promotional content. You can edit these to fit your group’s needs by clicking the 3 dot menu to the right of each criteria.
    • Add individual criteria: Across tasks, there are more than 15 options for criteria that relate to the content of each post or the history of its author, that you can also add individually. Click “see more options” to view and add these criteria.
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    Choose from presets of suggested criteria.

  4. Select additional actions for each criteria chosen for Admin Assist to take which can be found under "Advanced Settings". There are several options for additional actions you can take. You can share feedback with posters who don’t meet specific criteria. In addition, you can choose to mute or block these posters.
    • Share feedback: You can input custom feedback tied to each specific criteria, that Admin Assist will share with posters who don’t meet that criteria. Post authors then have the option to incorporate your feedback and re-submit the post for review. Potential participants can also see when they are ineligible to post in the group, based on the criteria you’ve set up.
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      What a poster sees when you share that the criteria has not been met.

    • Mute and block: You can also opt to automatically mute or block people who submit posts that don’t meet specific criteria. For example, you can choose to mute people who use profanities identified by keyword criteria, and choose a length of time to mute them, between one day and three months.
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      Access options to share feedback, mute, and block via “Advanced Settings”

    • Note: Once you have selected your criteria and set up your additional actions, remember to click "Apply Criteria" or “Save.” Admin Assist will then start automatically applying your criteria. You can edit these at any time.
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    Click “Apply Criteria” to put your criteria into action.

  5. Review and undo actions, as needed: You can review actions Admin Assist takes from your Activity Log, see the posts they apply to, and undo specific actions, as needed.
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From Activity Log, review and undo Admin Assist actions.

How to Get Started

Admin Assist is rolling out to everyone over the coming months. When you gain access, you’ll see a message appear in your group to get started with Admin Assist. Once you have onboarded, you can access Admin Assist from a computer browser or mobile. In your admin tools, you’ll see a section called “Admin Assist.” From there, you can select a task, and then choose corresponding criteria, as well as share feedback from advanced settings.

We’re excited to expand the control you have as an admin with Admin Assist — to maintain high quality, authentic conversations, and build healthy, safe communities — all while saving time that you can otherwise spend engaging with your community.

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