Overview
Deliver connected customer journeys
Understand your customers and create truly personalized experiences.
Gartner names Microsoft a Leader
Microsoft was named a Leader in the September 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms.1
Pricing
Start where you want, add what you need
Dynamics 365 Customer Insights
tenant/month
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Use cases
Connected customer experiences across teams
Marketing
Tailor real-time customer journeys and use Copilot to find new insights, create audience segments, and produce personalized content.
Sales
Empower sellers with real-time leads, enabling personalized interactions through AI-generated predictions and product recommendations.
Service
Identify customer issues proactively and provide agents with in-depth customer profiles that help route cases and resolve issues faster.
Customer stories
Real customers, real results
Resources
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Next Steps
Try Dynamics 365 Customer Insights
Deliver personalized, responsive, and connected customer journeys using built-in AI and analytics.
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