BrandBucket Reviews

224  Excellent
TrustScore 4.5 out of 5

4.5

In the DNS Provider category

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Reviews 4.5

224 total


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Rated 5 out of 5 stars

Very easy to purchase a domain.

Very easy to purchase a domain.
I was looking a domain for my new business and i found brandbucket.com and there are lots of good domains in reasonable prices, so i purchased my desire domain and i received domain within 24 hours in my godaddy account, now happy to use for my business...Great Service, i'll recommend BrandBucket.

Date of experience: April 25, 2024


Rated 5 out of 5 stars

domain purchase sorted quickly with no fuss

It is so hard to know if you can trust anyone you do business with on the Internet! I run a small climate policy organization called rebrighten.org, working on the new technology marine cloud brightening. We see commercial potential in our brand and so have bought rebrighten.com. Buying this domain through brandbucket.com was straightforward. My account manager told me exactly what I had to do so the purchase was sorted quickly with no fuss. If you are looking for a broker to help you buy a domain name for your website I recommend brandbucket.com

Date of experience: April 04, 2024


Rated 1 out of 5 stars

Very Bad for domain sellers

For a domain buyer is ok, but for a domain seller is a bad platform, they obligate you to give them the exclusivity, their commissions are high, they charge you $1 per submission, takes about a month for them to review your submitted domains, then takes them several weeks more to design a logo, they prioritize specific sellers, they take away your domain from.your Dan account, they charge you a commission even if you sold the domain in a different marketplace, they set the price of your domain conveniently to be in disvantage to their owned domains, and the most important... There is no sales!
Horrible brandable marketplace.

Date of experience: March 27, 2024


Rated 5 out of 5 stars

Great Service and Fast Delivery

Typed my desired URL into google and BrandBucket's website came up. After I made the purchase, I had the domain in my Godaddy account within 48 hours. Great and attentive service from Roxana.

Date of experience: February 21, 2024


Rated 5 out of 5 stars

Highest Quality Customer Service

Brendan and Roxana were absolutely wonderful to work with. The process is smooth and quick and all my questions were answered with speed and kindness. I would use them again for sure.

Date of experience: February 12, 2024


Rated 5 out of 5 stars

Smooth Experience

Had a great experience with purchasing a domain. Communication was prompt and the transfer of ownership happened faster than expected. I would have no hesitation recommending Brand Bucket to others. Would happily use their services again in the future.

Date of experience: February 04, 2024


Rated 5 out of 5 stars

A very easy and quick transaction...!

The purchase was completed easily and someone from BrandBucket contacted me quickly to ensure the whole transaction, inc. the transfer of the associated domain, was dealt with very efficiently. Overall, it was a fantastic experience and I look forward to putting my new brand to great use; thanks very much.

Date of experience: January 03, 2024


Rated 5 out of 5 stars

Great Names and Great Service

BrandBucket made my domain purchase smooth and fast. They communicated frequently and promptly to ensure I was hanging around waiting for answers.

Date of experience: November 24, 2023


Rated 1 out of 5 stars

Never Again will I use BrandBucket

Never completed the purchase...feel like a little flexibility would have been appropriate and price was insanely high...I chalk it up to a 3500 loss and never ever do business with BrandBucket again.

Date of experience: November 15, 2023

Reply from BrandBucket

Hello Peter,

Hope you are well. We apologize for any inconvenience you may have encountered with your lease plan. We want to assure you that we have taken significant steps to provide flexibility and assistance during this process.

Our standard procedure allows for an extended grace period following a missed payment, during which we make several attempts to reach out to you.

In your case, we went above and beyond by reinstating the lease plan on two separate occasions, even though it had become significantly overdue and was originally canceled. It's important to note that this level of flexibility exceeds our typical policies for customers who have chosen the lease-to-own option for our domains.

Additionally, we offer the convenience of storing a credit card on file for your lease, which can simplify future transactions and help ensure a smoother experience.

As a marketplace, it is unfair to our sellers to keep a name off the market when a payment is nearly a month overdue.

Please don't hesitate to reach out if you have any further questions or concerns. We are here to assist you in any way we can.


Rated 1 out of 5 stars

The bad support

BrandBucket support team is the worst support I have ever seen they must learn from Squadhelp.
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It's not about money, it's about how you treat non-US users. there are many people I know who don't like your support, if you want I can ask them to write about their experience.

Date of experience: September 18, 2023

Reply from BrandBucket

Dear Dot Pyramid,

We apologize for any inconvenience you may have experienced with our payout process. We want to clarify for our creative community that our policy requires a minimum of $10 for automatic payouts to be processed. Unfortunately, your recent payout request was for $7.45, and therefore did not meet this threshold, which necessitated a manual release of funds.

We understand that this resulted in a delay, and we want to assure you that our support team worked diligently over the weekend to communicate this. However, manual payments are handled exclusively by our finance department, which operates during standard business hours, leading to a waiting period of 48 hours in this instance.

We truly value your contribution as part of our creative community and are actively working on streamlining our processes to ensure more prompt resolutions in the future.

Warmest regards,

The BrandBucket Team


Rated 5 out of 5 stars

Wow!

Wow. What a great company that I never heard of before. Not my first time buying a domain but my first with BrandBucket. They are super efficient, very communitive during the short quick process and get things done very fast. That was my experience with Roxana. I found the website I wanted to buy browsing thru BrandBucket site. Since I never heard of them, I went to my godaddy account to see if I can pull up the site and sure enough it was available too, but godaddy for some reason was $350ish more expensive on a $3k domain. I was still willing to pay the extra with godaddy only because I never heard of BrandBucket. Long story short, for some reason godaddy site was having issues at that exact moment and couldn't complete the sale and I am glad it didn't go thru. It forced me to buy with BrandBucket. All my future purchases will be done with BrandBucket from now on!

Date of experience: September 05, 2023


Rated 5 out of 5 stars

Stellar Service! Will order again!

We were due a rebrand of our app. Found BrandBucket, picked a domain we liked and within days it was placed in my GoDaddy account. The communication throughout the transfer was on point and clear. Roxana is a delight to work with. If you’re in need of a brandable domain name, BrandBucket is the way to go. You won’t be dissapointed.

Date of experience: June 30, 2023