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Shipping and Delivery

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When will I receive my book order?

Last updated on February 13, 2024

If you ordered an eBook, the download links should be sent to the email address associated in your Elsevier account within 24 hours. However, print book orders are generally sent within 2 working days once the invoice and payment are processed.

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What is the status of my book order?

Last updated on February 13, 2024

You can find out the status of your order online if you purchased a product on shop. Elsevier.com eBook You can check your order history in your account on shop.Elsevier.com. If you are already...

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What can I do if I receive a damaged book?

Last updated on June 23, 2023

We do all we can to ensure books reach you in good condition. If you receive a book and it is damaged, contact us to receive a replacement book and UPS return label (for US orders) for returning the...

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Do I need to pay for shipping?

Last updated on June 27, 2023

All orders from individual consumers placed on Elsevier websites are free of shipping costs. Please note that goods that are transported across international borders may be charged with customs duty...

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What can I do if I receive a damaged journal?

Last updated on April 16, 2024

We do all we can to ensure our products reach you in good condition. If you receive a damaged subscription copy, contact us using one of the channels below to request a replacement. Please note: if...

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How do I change my shipping or billing address?

Last updated on September 25, 2023

You can change your billing and shipping address details on your shop.Elsevier.com account. If you have already placed your order, please contact us using any of the contact options below. How Follow...

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What can I do if I am missing a journal issue?

Last updated on June 23, 2023

Elsevier partners with a variety of regional carriers to deliver items you purchase from our store. There are occasionally factors beyond our control which may delay delivery. If your subscription...

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When will I receive my journal?

Last updated on June 22, 2023

We dispatch your orders as soon as the journal titles ordered have been published.  Publication schedule may change due to potential variations in production.  The speed of delivery depends on the postal service in each country.

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