JManga.com Retail/Viewing Service Termination and Refund Notice
1.) JManga.com Service Termination Schedule
2.) Refunds
Receiving your Amazon Gift Card
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*Requests received after March 19th 2013 at 11:59pm (US Pacific Time) will not be processed.
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Please direct inquiries regarding refunds to: refund@jmanga.com
3.) FAQ
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QUESTION
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ANSWER
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1
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What will happen to my remaining points?
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You will be able to use your remaining points until March 26th 2013 at 11:59pm (US Pacific Time). You will not be able to use your points beyond this time.
*Note: You will be refunded with an Amazon Gift Card based on the amount of unused points in your JManga account on March 13th 2013 at 11:59pm (US Pacific Time). For details please see "2.) Refunds" above.
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2
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What will happen to the manga on My Page?
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Digital manga content will be viewable until May 30th 2013 at 11:59pm. You will not be able to view digital manga content beyond this time.
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3
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I don’t have enough points to purchase a volume of manga and I would like to add more points, what should I do?
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The sale and distribution of JManga Points has ended as of March 13th 2013 at 11:59pm. It is no longer possible to purchase additional points.
*Note: All users will be refunded with an Amazon Gift Card for the amount of Paid JManga Points in their account on March 13th 2013 at 11:59pm. For details please see "2.) Refunds" above.
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4
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Is it possible to receive a cash refund for my remaining points?
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As is stated in our Terms of Service, we are not able to perform cash refunds.
*Note: All users will be refunded with an Amazon Gift Card for the amount of JManga Paid Points in their account on March 13th 2013 at 11:59pm. For details please see "2.) Refunds" above.
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5
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What will happen to the credit card and other private information registered with my account?
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JManga will erase all personal information held on May 30th 2013 by 11:59pm (US Pacific Time).
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6
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How much will my refund be?
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Please refer to the remaining JManga Paid Points displayed on My Page. As refunds will be rounded up to the nearest dollar, the refund amount received may differ slightly from the point amount displayed on My Page
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7
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Is there a way to download the manga I have purchased?
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It is not possible to download manga from My Page. All digital manga content will no longer be viewable after May 30th 2013 at 11:59pm (US Pacific Time)
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8
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Why has my membership’s status been changed from Monthly Subscription Member?
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As of March 13th 2013 at 11:59pm (US Pacific Time) all Monthly Point Plan accounts have been automatically switched to Free Member accounts
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9
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I get my Monthly Subscription point allotment on the 13th every month. I have just received my Monthly Subscription point allotment and would like to be refunded for those points.
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We cannot provide cash refunds for points received before March 13th 2013 at 11:59pm (US Pacific Time).
*Note: You will be refunded with an Amazon Gift Card based on the amount of unused points in your JManga account on March 13th 2013 at 11:59pm (US Pacific Time). For details please see "2.) Refunds" above.
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10
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What will happen to my comments made on JManga’s Facebook and Twitter?
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In accordance with our Terms of Service, all comments will be suspended and/or erased from JManga.com.
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11
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How long will I be able to use the MANGA app and JManga’s mobile website?
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The MANGA app and JManga’s mobile website will end service on May 30th 2013 at 11:59pm (US Pacific Time).
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12
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Will I be refunded for all of my remaining points?
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Refunds will only be provided for JManga Paid Points. "JManga Paid Points" refers to points actually purchased by users, NOT including "Bonus Points" acquired through Point Back and/or Gift Code promotions or "Bonus Points" allotted to Monthly Point Plan users.
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