Lucid Software Inc. Cookie Policy

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Cookies

Cookie Name Provider Category Purpose Expiry
^1P_JAR$ Google Ads MARKETING Used to provide ad delivery or retargeting. 30 days
ab_id Lucid Software Inc ESSENTIAL Lucid cookie used to assign visitors/users to AB tests (on marketing websites and in-product) and maintain test experiences across domains, page views, and sessions. 5 years
abLdr Taboola Inc MARKETING Supports routine technical and performance improvements for Taboola’s browser-based Services. 3 hours
abMbl Taboola Inc MARKETING Supports routine technical and performance improvements for Taboola’s mobile SDK Services. 3 hours
^aboutads_sessNNN$ Google Ads MARKETING Used by Google ads; this cookie is used to associate multiple requests made by a user on a page with that user's session. 30 minutes
ABTasty Ab Tasty ESSENTIAL Contains all the experiments data: visitor ID, campaignHistory, timestamp and account settings. 13 months
abTastyDebug Ab Tasty ESSENTIAL Set at true to enter debug mode for AB Tasty platform administrators. Session
ABTastyDomainTest Ab Tasty ESSENTIAL Checks that AB Tasty is operating on the expected domain. A few milliseconds
ABTastyOptout Ab Tasty ESSENTIAL Enables AB Tasty platform administrators to identify if a specific AB Tasty Campaign is causing an issue on the website. 13 months
ABTastySession Ab Tasty ESSENTIAL Contains landing page URL. Also used to determine if new AB Tasty session started. 30 minutes of inactivity
^abTest_.* Lucid Software Inc ESSENTIAL Used for AB testing (as described in `ab_id` cookie). Session
abTestAny Lucid Software Inc ESSENTIAL Used for AB testing (as described in `ab_id`). Session
abTestOverrides Lucid Software Inc ESSENTIAL Used for AB testing (as described in `ab_id` cookie). Session
abTest_SuppressFeatureOverrides Lucid Software Inc ESSENTIAL Used for AB testing (as described in `ab_id` cookie). Modifies the behavior of AB test overrides. Session
abTestVisitorAssignments Lucid Software Inc ESSENTIAL Used for AB testing (as described in `ab_id` cookie). Keeps A/B test assignment consistent for users before logging in, delivering a consistent and correct experience. 30 minutes
accountChanged Lucid Software Inc ESSENTIAL Used to indicate if a user's account changed. 60 hours
account_id Lucid Software Inc ESSENTIAL Set on login, used on marketing pages to block analytics on some accounts. Also used to determine SSO method for a user on login. 180 days
accountLevelChanged Lucid Software Inc ESSENTIAL Lucid cookie used to indicate if a user's account level changed. 5 - 10 minutes
acknowledged_password_login_email_address Lucid Software Inc ESSENTIAL Used in Microsoft SSO to confirm email during registration. 30 minutes
^ACLK_DATA$ Youtube Llc; AdSense; Google Ad Manager ANALYTICS Used to verify if the user’s browser accepts cookies. 5 minutes
activate_product Lucid Software Inc ESSENTIAL Used to indicate in the application that a user has used/activated a product. 30 minutes
^AID$ Google Ads MARKETING Used by Google Ads. 13 months EEA UK / 540 days elsewhere
_ALGOLIA Gainsight Inc ESSENTIAL Used for search analytics to improve search performance, please note that the search functionality will not work without it 6 months
alreadyUsedEmail Lucid Software Inc ESSENTIAL Indicates a user with this email already exists (used on registration) 1 minute
AMP_TOKEN Google Analytics ANALYTICS Used by Google Analytics. 30 seconds to up to 1 year
amzpay Lucid Software Inc ESSENTIAL Indicates if a user's subscription originated from Amazon. 1 minute
AnalyticsSyncHistory LinkedIn Corporation MARKETING Used by LinkedIn to store information about the time a sync took place with the lms_analytics cookie. 30 days
^ANID$ Google Ads MARKETING Used to show Google ads on non-Google sites. If you have personalized ads enabled, the ‘ANID’ cookie is used to remember this setting and lasts for 13 months in the European Economic Area (EEA), Switzerland, and the United Kingdom (UK), and 24 months everywhere else. If you have turned off personalized ads, the ‘ANID’ cookie is used to store that setting until 2030. 13 months EEA UK / 24 months elsewhere
anon_guest Lucid Software Inc ESSENTIAL Used in authentication for anonymous guests. Session
anon:new_visit Gainsight Inc ESSENTIAL Used to see if a it’s a first time visit of a user to the platform - if so then show the cookie banner and any other first time displays. 30 minutes
api_openid_session Lucid Software Inc ESSENTIAL Stores a user's login identity information provided through an API to provision or login that user. 30 minutes
api_openid_state Lucid Software Inc ESSENTIAL This cookie is used to tie an OAuth/OpenID flow to a specific browser session, to prevent cross-site request forgery 30 minutes
apt.sid Gainsight Inc ESSENTIAL The purpose of this cookie is to allow persistent ID tracking under the top-level domain of the product and is used as a reference ID to the user entity. Ensures team admins using Lucid products receive proper onboarding tutorial placement via Gainsight. 30 minutes
apt.uid Gainsight Inc ESSENTIAL The purpose of this cookie is to allow persistent ID tracking under the top-level domain of the product and is used as a reference ID to the user entity. Ensures team admins using Lucid products receive proper onboarding tutorial placement via Gainsight. 1 year
articleVotes Zendesk Inc ESSENTIAL This is only dropped when anonymous end-users actually vote on articles. It is used to track the fact that an anonymous user has voted on an article, so that they are not repeatedly prompted to vote on an article that they have already voted on nor are they able to submit multiple votes relating to one article. Note: local storage duration = until deleted by end user. Session
auth_.* Lucid Software Inc ESSENTIAL Used for authentication for published documents. NOTE: This is also a cookie set by skilljar on the lucid training labs website with subsequent values looking like the following: xxxx_yyyy, which will be different per set of content. This cookie enables SCORM CDN acceleration and controls access to course content and has a duration of 1 day. Session
auth_content_wp Skilljar ESSENTIAL Authentication for SCORM content to be served through the application if CDN acceleration is not enabled. n/a
auth_pseudo Lucid Software Inc ESSENTIAL Used for authentication in Lucid test environments. Session
autoGrantCreatorTrial Lucid Software Inc ESSENTIAL Used when setting up a Lucid trial. 5 minutes
auto_trial Lucid Software Inc ESSENTIAL Used when setting up a Lucid trial. Session
aws-waf-token Amazon Web Services Inc ESSENTIAL Used for validation of payments via AWS threat mitigation. For more details, see https://docs.aws.amazon.com/waf/latest/developerguide/waf-tokens.html 3 days
azure-devops-auth-state Lucid Software Inc ESSENTIAL Used as part of Azure DevOps integration. 10 minutes
bcookie LinkedIn Corporation MARKETING Browser Identifier cookie to uniquely indentify devices accessing LinkedIn to detect abust on the platform and diagnostic purposes. 1 year
BizographicsOptOut LinkedIn Corporation MARKETING Used to determine opt-out status for non-members. 10 years
browserLanguage Lucid Software Inc ESSENTIAL Used to determine what language to use in product. Session
bscookie LinkedIn Corporation MARKETING Used for remembering that a logged in user is verified by two factor authentication and has previously logged in. 2 years
canvas-integration-token Lucid Software Inc ESSENTIAL Stores a token to provide authorization for the Canvas integration 30 minutes
_cc Lucid Software Inc ESSENTIAL Used to store a coupon code during registration/payment. Session
^__cf_bm$ CloudFlare Inc ESSENTIAL Certain vendors (Zendesk, ZoomInfo, etc.) use Cloudflare and this cookie to identify trusted web traffic to support their rate-limiting products. This cookie is required to manage incoming traffic and to have better visibility on the origin of a particular request. If interested to learn more, Cloudflare provides further detail about some of their Cookies on the Cloudflare website here: https://developers.cloudflare.com/fundamentals/get-started/reference/cloudflare-cookies/ 30 minutes
cf_chl_2 CloudFlare Inc ESSENTIAL Certain vendors (Zendesk) use Cloudflare and this cookie to identify trusted web traffic to support their rate-limiting products. Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. Dependent on end-user's browser policy
cf_chl_prog CloudFlare Inc ESSENTIAL Certain vendors (Zendesk) use Cloudflare and this cookie to identify trusted web traffic to support their rate-limiting products. Used by Cloudflare for the execution of Javascript or Captcha challenges. These cookies are not used for tracking or beyond the scope of the challenge. Dependent on end-user's browser policy
cf_clearance CloudFlare Inc ESSENTIAL Certain vendors (Zendesk) use Cloudflare and this cookie to identify trusted web traffic to support their rate-limiting products. This is a clearance cookie that stores the proof that a Javascript or Captcha challenge has been passed. The purpose of the cookie is to ensure that Captcha or Javascript challenges are no longer issued if the challenge has already been passed. It is required in order to reach the origin server. Dependent on end-user's browser policy
^__cfruid$ CloudFlare Inc ESSENTIAL Certain vendors (Zendesk) use Cloudflare and this cookie to identify trusted web traffic to support their rate-limiting products. Used by Cloudflare to identify trusted web traffic to support their rate-limiting products. This cookie is required to manage incoming traffic and to have better visibility on the origin of a particular request. Session
cg_uuid Cheq ESSENTIAL Server-side cookie, which is hosted by cheqzone.com. This cookie is used to detect when the same device is used in a separate browser session. Please note that no personal information such as user identity will be transmitted or collected. 1 year
^claim-document-.* Lucid Software Inc ESSENTIAL Is set when a temporary document is created to give claim authority of the temporary document. This cookie enables a device to claim a document created in the walk-up and whiteboard flow. 1 day
client Lucid Software Inc ESSENTIAL Used to determine what "client' is being used (iOS app, web browser, etc). 68 years
Cloudfront-Key-Pair-Id Skilljar ESSENTIAL Used by Cloudfront CDN to control access to course content. n/a
Cloudfront-Policy Skilljar ESSENTIAL Used by Cloudfront CDN to control access to course content. n/a
Cloudfront-Signature Skilljar ESSENTIAL Used by Cloudfront CDN to control access to course content. n/a
Collapsed Gainsight Inc ESSENTIAL Holds collapsed content 1 year
consumer_name Lucid Software Inc ESSENTIAL Used to determine what third-party integration is being used. 10 minutes
^Conversion$ Google Ads MARKETING Used by Google Ads. 90 days
ConversionType Lucid Software Inc PERSONALIZATION Internal cookie that is used to provide people with a different experience based on a conversion event. Used to mark that a conversion event occurred. Does not specify what conversion. 1 year
CookieConsent Gainsight Inc ESSENTIAL Stores the user's cookie consent state for the current domain 1 year
cookiePrivacyLevel Gainsight Inc ESSENTIAL Stores the current level of the cookie policy (1,2,3) 1 year
cookieSyncSession Lucid Software Inc ESSENTIAL Used in syncing cookies between application and marketing domains. Session
cookietest Skilljar PERSONALIZATION Used to determine what features are available on our frontend; comes from the Modernizer library. It is used to detect that the browser is not blocking any cookies. If blocked, it could potentially cause the training site to load with incorrect styling. < 100 ms
coreBundleRegistration Lucid Software Inc ESSENTIAL Used only for the core bundle registration flow to make sure the Suite onboarding is shown. It is set on the create account route of the pricing page and the cookie is deleted after the user lands on the suite onboarding page. The reason this cookie is needed is primarily for Google SSO because when we redirect to google for authentication, we pass the redirect URI and store all the necessary queries as cookies. Session
_cq_check Cheq ESSENTIAL Client-side cookie that is used to detect whether the device supports cookies. This cookie is deleted immediately after insertion. <100 MS
_cq_duid Cheq ESSENTIAL Client-side cookie that is used to detect domain sessions per device. 3 months
_cq_pxg Cheq ESSENTIAL This client-side cookie is part of the Pixel Guard solution and detects bots and malicious traffic. 1 day
_cq_rti Cheq ESSENTIAL This client-side cookie is part of the OSS solution and detects bots and malicious traffic. 2 years
_cq_suid Cheq ESSENTIAL Client-side cookie that is used to detect browser sessions per domain and device. Session
_cq_tuid Cheq ESSENTIAL Client-side cookie that is used to detect tab sessions per device. Tab Session
cq.*_v Cheq ESSENTIAL This client-side cookie is part of the Pixel Guard, a client-side cookie, that detects bots and malicious traffic. 3 months
custom_document_picker Lucid Software Inc ESSENTIAL Used to determine what document picker to use in the product. Session
customerAccessPin Lucid Software Inc ESSENTIAL Used to enable Lucid support teams access to a customer's documents; This requires the customer to expressly give permission to Lucid support teams by generating a pin which is then stored as a cookie. 1 day
dashboardUiState Skilljar PERSONALIZATION Stores some state information about the dashboard. Primarily, to show or collapse the left nav on subsequent page views. n/a
^_dc_gtm_.* Google Analytics ANALYTICS Used by Google Analytics to store number of service requests. 1 minute
direct_to_buy Lucid Software Inc ESSENTIAL Used to determine where a user should be directed in the payment flow. Session
domainPolicyEmail Lucid Software Inc ESSENTIAL Stores the email that domain lockdown should be checked against. 1 hour
doNotShowSVGImportWarningDialogAgain Lucid Software Inc ESSENTIAL Supresses SVG import warning dialog. This prevents users from seeing the same message twice. 365 days and 6 hours
eduSignup Lucid Software Inc ESSENTIAL Indicates if the user is an EDU signup. 1 day
emailOnlyFinalizeNow Lucid Software Inc ESSENTIAL Used during email only registration. 5 minutes
^embed-access-.* Lucid Software Inc ESSENTIAL Proves that a user accessed a document via an embedded experience, allowing them access to the document via anonymous invitation 4 hours
embed_credentials Lucid Software Inc ESSENTIAL Credentials for viewing embedded documents. Session
EMBEDDED Gainsight Inc ESSENTIAL embedded Iframe set cookies on own domain. Shows the embedded video player of youtube. Session
^embed_token_* Lucid Software Inc ESSENTIAL Credentials for viewing embedded documents. Session
failed_to_activate_product Lucid Software Inc ESSENTIAL Indicates a user was unable to activate a product. Session
_fbc Facebook Inc MARKETING Placed by Facebook to store last visit. Used to distinguish and keep track of unique users. 90 days
_fbp Facebook Inc MARKETING Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Only set when a user arrives at our website from an Ad, and the destination URL includes the click identifier "fbclid". 90 days
first_activation_of_product Lucid Software Inc ESSENTIAL Stores which product was the first the user used. 30 minutes
force_auth_route Lucid Software Inc ESSENTIAL Forces user to authenticate when accepting a team invitation. 5 minutes
forceResetPassToken Lucid Software Inc ESSENTIAL Token used when resetting password. Session
^FPAU$ Google Ads MARKETING Used by Google Ads. 90 days
^FPGCLAW$ Google Ads MARKETING Used by Google Ads. 90 days
^FPGCLGB$ Google Ads MARKETING Used by Google Ads. 90 days
FPID Google Analytics ANALYTICS This cookie is used by Google Analytics to recognize visitors. 2 years
FPLC Google Analytics ANALYTICS Used by Google Analytics 20 hours
freeMonthPromo Lucid Software Inc ESSENTIAL Used to apply a promotion on payment upgrade. 1 day
freeTwoWeeksPromo Lucid Software Inc ESSENTIAL Promotion on payment upgrade 1 day
^_ga$ Google Analytics ANALYTICS Main cookie used by Google Analytics, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites. 2 Years
_ga Gainsight Inc ANALYTICS Google Analytics cookie - A uniquely generated identifier used for visitor tracking, data used by Customer Success Management team internally to help make informed decisions about the community. 2 years
_ga_.* Google LLC ANALYTICS Main cookie used by Google Analytics, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites. 2 years
^_gac_.* Google Analytics ANALYTICS Comes from Google Analytics and is used by advertisers to measure user activity and the performance of their ad campaigns. 90 days
^_gac_gb_.* Google Ads MARKETING Comes from Google Analytics and is used by advertisers to measure user activity and the performance of their ad campaigns. 90 days
^__gads$ Google Ads MARKETING Enables sites to show Google ads. 13 months
_gaexp Google Analytics ANALYTICS Used by Google Analytics to store ID's of experiments and sessions for A/B testing. max 93 days
_gaexp_rc Google Analytics ANALYTICS Set to check whether the browser allows cookies to be set. Does not contain any identifiers. 10 seconds
GA_OPT_OUT Google Analytics ANALYTICS This cookie ensures that marketing preferences are stored and data is deleted accordingly. 20 Nov 2030
^_gat_.* Google Analytics ANALYTICS Used by Google Analytics to read and filter requests from bots. 1 minute
^_gat$ Google Analytics ANALYTICS Used by Google Analytics to read and filter requests from bots. 1 minute
_gat Gainsight Inc ANALYTICS Used by Google Analytics to throttle request rate 24 hours
_gat_skilljarTracker Skilljar ANALYTICS Google Analytics Cookie – not essential, placed by our Google Analytics code snippet. 60 seconds
_gat_UA-* Gainsight Inc ANALYTICS Tracks anonymously the visit of the user.These two anonymity parameters are set in order to conform to EU cookie law: - Anonymize IP = true - displayFeaturesTask = null 1 minute
^_gcl_au$ Google Ads MARKETING Primarily used to help advertisers determine how many times users who click on their ads end up taking an action on their site, such as making a purchase. "_gcl_" cookies used for measuring conversion rates are not used to personalize ads. 90 days
^_gcl_aw$ Google Ads MARKETING Primarily used to help advertisers determine how many times users who click on their ads end up taking an action on their site, such as making a purchase. "_gcl_" cookies used for measuring conversion rates are not used to personalize ads. 90 days
^_gcl_gb$ Google Ads MARKETING Primarily used to help advertisers determine how many times users who click on their ads end up taking an action on their site, such as making a purchase. "_gcl_" cookies used for measuring conversion rates are not used to personalize ads. 90 days
^GED_PLAYLIST_ACTIVITY$ AdSense; Google Ad Manager; YouTube ANALYTICS These cookies are set via embedded youtube-videos. They register anonymous statistical data. Session
^_gid$ Google Analytics ANALYTICS Used by Google Analytics to store and count pageviews. 24 hours
_gid Gainsight Inc ANALYTICS Tracks anonymously the visit of the user. These two anonymity parameters are set in order to conform to EU cookie law: - Anonymize IP = true - displayFeaturesTask = null 24 hours
global:last-external-referrer Taboola Inc MARKETING Used for attribution purposes to see what link or page led a user to the current page. Local Storage (deleted when the user deletes it)
googleMeetJwt Lucid Software Inc ESSENTIAL Used to enable the Google Meet Integration. This cookie verifies the Google user via a JSON Web Token so we can correctly associate that user with a Lucid User. 60 minutes
googleSsoRegisterSource Lucid Software Inc ESSENTIAL Indicates where a user registered from. Used by Lucid internal tools to provide the right experience for users. 30 minutes
google_user_provisioned Lucid Software Inc ESSENTIAL Used when verifying token data returned from Google. 1 minute
GPS Gainsight Inc ESSENTIAL Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Session
_GRECAPTCHA Google LLC ESSENTIAL Functional cookie used by Google reCAPTCHA for the purpose of providing its risk analysis in spam protection. 6 months
growSumoPartnerKey PartnerStack ANALYTICS Used to measure the effectiveness of affiliate marketing. The value of this cookie is the affiliate partner's unique partner key. 90 days
gsxid PartnerStack ANALYTICS Used to measure the effectiveness of affiliate marketing. This is a unique session ID, generated automatically. 90 days
_guid LinkedIn Corporation MARKETING Used to identify a LinkedIn Member for advertising through Google Ads. 90 days
GUIDE_REQUESTS_APP_COLUMN_CONFIG Zendesk Inc PERSONALIZATION This cookie is only used in the Request List App. This cookie saves the settings that end-users choose when they configure their own view in the Request List App. It saves which of the available custom values end-users want to filter by and which columns they want to see. Dependent on browser policy
_hcc Lucid Software Inc ESSENTIAL Used to store a hidden coupon code during registration/payment. 4 hours
hc:.*:recently_ visited_articles Zendesk Inc ESSENTIAL [LOCAL STORAGE] To help subscribers understand the resources an end-user has attempted in seeking support, this object tracks recently-viewed articles within the Help Center Functionality. This Cookie allows Zendesk customers to identify an end-user's recently-viewed articles. If used exclusively by Subscriber for providing customer support purposes, this could be deemed Essential. Until removed by end user
help_center_data Zendesk Inc ANALYTICS Stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. 48 hours
_help_center_session Zendesk Inc ESSENTIAL Essential to keeping the Zendesk help desk site functioning. Stores unique session key for the Zendesk Help Center product. Session
hideLayout Lucid Software Inc ESSENTIAL Indicates if certain things in the layout should be hidden. Session
_hjAbsoluteSessionInProgress Hotjar Ltd ANALYTICS Used to detect the first pageview session of a user. 30 minutes duration, extended on user activity
hjActiveviewportIds Hotjar Ltd ANALYTICS Local storage item; stores user active viewports IDs. Also stores an expirationTimestamp that is used to validate active viewports on script initialization. No explicit expiration
_hjClosedSurveyInvites Hotjar Ltd ANALYTICS Set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown. 1 year
_hjCookieTest Hotjar Ltd ANALYTICS Checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. Deleted almost immediately after it is created. < 100ms
_hjDonePolls Hotjar Ltd ANALYTICS Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in. 1 year
_hjFirstSeen Hotjar Ltd ANALYTICS Identifies a new user’s first session. Used by Recording filters to identify new user sessions. 30 minutes duration, extended on user activity.
_hjHasCachedUserAttributes Hotjar Ltd ANALYTICS Enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. Session
_hjid Hotjar LTD ANALYTICS This is an old cookie that Hotjar does not set anymore, but if a user has it unexpired in their browser, we will reuse its value and migrate to _hjSessionUser_{site_id}. Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. 1 year
_hjIncludedInPageviewSample Hotjar Ltd ANALYTICS Set to determine if a user is included in the data sampling defined by your site's pageview limit. 2 minutes duration, extended every 30 seconds.
_hjIncludedInSessionSample_ Hotjar Ltd ANALYTICS Set to determine if a user is included in the data sampling defined by your site's daily session limit. 3 minutes
_hjLocalStorageTest Hotjar Ltd ANALYTICS Checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set. Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. < 100 ms
_hjMinimizedPolls Hotjar Ltd ANALYTICS Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. 1 year
_hjRecordingEnabled Hotjar Ltd ANALYTICS Session storage item; Set when a Recording starts. Read when the Recording module is initialized to see if the user is already in a recording in a particular session. Session
_hjRecordingLastActivity Hotjar Ltd ANALYTICS Session storage item; Updated when a user recording starts and when data is sent to the server (the user performs an action that Hotjar records). Session
_hjSession_ Hotjar Ltd ANALYTICS Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. 30 minutes
_hjSessionResumed Hotjar LTD ANALYTICS Set when a session/recording is reconnected to Hotjar servers after a break in connection. Session
_hjSessionStorageTest Hotjar Ltd ANALYTICS Checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created. < 100 ms
_hjSessionTooLarge Hotjar Ltd ANALYTICS Causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the server if the session size exceeds the limit. Session
_hjSessionUser_ Hotjar Ltd ANALYTICS Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. 1 year
_hjShownFeedbackMessage Hotjar Ltd ANALYTICS Set when a user minimizes or completes a Feedback widget. Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. 1 day
_hjTLDTest Hotjar LTD ANALYTICS We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Session
_hjUserAttributes Hotjar Ltd ANALYTICS Local storage item; stores User Attributes sent through the Hotjar Identify API. No explicit expiration
_hjUserAttributesHash Hotjar Ltd ANALYTICS Enables us to know when any User Attribute has changed and needs to be updated. 2 minutes
hjViewportId Hotjar Ltd ANALYTICS Session storage item; stores user viewport details such as size and dimensions. Session
_hmcc Lucid Software Inc ESSENTIAL Used to store a hidden monthly coupon code during registration/payment. Session
ime Lucid Software Inc ESSENTIAL Input method editor (for language options). 4 hours
init-username Lucid Software Inc ESSENTIAL Used on login page to store username Session
inputName Lucid Software Inc ESSENTIAL Stores username from registration to assist in the registration flow. 3 days
insights-store Gainsight Inc MARKETING This cookie used to determine which products the visitor has viewed - This allows the website to promote related products. Persistent
integration_ratings Lucid Software Inc ESSENTIAL Stores ratings a user has given to integrations. Session
InvitationId Lucid Software Inc ESSENTIAL This cookie stores the invitationId when a user is invited to an account and has clicked "open invitation" from their email. When the user is redirected (e.g. to an identity provider for authentication), the invitationId is persisted to later verify the invitationId when attempting to join the account. 10 minutes
isTooEarlyForUpsellFlow Lucid Software Inc ESSENTIAL Used so we don't upsell a user too early. 1 day
jira-cloud-auth-state Lucid Software Inc ESSENTIAL Authentication info for JIRA integration. 10 minutes
jira-data-center-auth-state Lucid Software Inc ESSENTIAL Authentication info for JIRA integration. 10 minutes
JSESSIONID LinkedIn Corporation MARKETING Used for Cross Site Request Forgery (CSRF) protection and URL signature validation. Session
landing_temp_id Lucid Software Inc ESSENTIAL Used when editing a document upon registration. Session
lang LinkedIn Corporation MARKETING Used to remember a user's language setting to ensureLinkedIn.com displays in the language selected by the user in their settings. Session
languagePref Lucid Software Inc ESSENTIAL Used to determine what language to use in product. 15 minutes
lastactivity Gainsight Inc ESSENTIAL String: timestamp 1/2 year
^ldip-.* Lucid Software Inc ESSENTIAL Contains a document invitation passcode. Session
licenseRequested Lucid Software Inc ESSENTIAL Used to determine what type of license is requested. 1 minute
lidc LinkedIn Corporation MARKETING Used by LinkedIn to facilitate data center selection. 1 day
li_fat_id LinkedIn Corporation MARKETING Member indirect identifier for Members for conversion tracking, retargeting, analytics. 30 days
li_gc LinkedIn Corporation MARKETING Used to store consent of guests regarding the use of cookies for non-essential purposes. 6 months
li_giant LinkedIn Corporation MARKETING Indirect identifier for groups of LinkedIn Members used for conversion tracking. 7 days
li_mc LinkedIn Corporation MARKETING Used as a temporary cache to avoid database lookups for a member's consent for use of non-essential cookies and used for having consent information on the client side to enforce consent on the client side. 6 months
li_sugr LinkedIn Corporation MARKETING Used by LinkedIn to make a probabilistic match of a user's identity outside the Designated Countries. 90 days
lms_ads LinkedIn Corporation MARKETING Used to identify LinkedIn Members off LinkedIn for advertising. 30 days
lms_analytics LinkedIn Corporation MARKETING Used to identify LinkedIn Members off LinkedIn for analytics. 30 days
ln_or LinkedIn Corporation MARKETING Used to determine if Oribi analytics can be carried out on a specific domain. 1 day
loadingTipActions Lucid Software Inc ESSENTIAL Records which loading tips have been shown. 5 years
loadingTipsSeen Lucid Software Inc ESSENTIAL Records which loading tips have been shown. Session
locale Gainsight Inc ESSENTIAL The cookie determines the preferred language and country-setting of the visitor - This allows the website to show content most relevant to that region and language. 5 years
login-endpoint Skilljar ESSENTIAL Stores dashboard single sign-on (SSO) configuration used to log in the user (if they logged in via SSO). If set, the dashboard sign-in page will show a link to utilize the SSO option as an alternative to username/password. 20 years
login_rememberme Lucid Software Inc ESSENTIAL Records if we should remember a user after they've logged in. Session
login_with_password Lucid Software Inc ESSENTIAL Indicates a user logged in with a password. 1 year 1 month 3 days
lt-anonymous-id Lucid Software Inc ESSENTIAL Lucid cookie that creates a unique, anonymous id to identify whether a site visitor is a new or returning visitor. This cookie is also used to provide necessary product functionality and detect anomalies in our product and website performance. 5 years
lt-pageview-id Lucid Software Inc ESSENTIAL Lucid cookie that creates a unique, anonymous id to identify the number of views for a specific page. This cookie is also used to provide necessary product functionality and detect anomalies in our product and website performance. Session
lt-session-data Lucid Software Inc ESSENTIAL Lucid cookie that creates a unique, anonymous id that is used to measure site visits and user behavior. This cookie is also used to provide necessary product functionality and detect anomalies in our product and website performance. Session
lucid_atlassian_auth Lucid Software Inc ESSENTIAL Used in Atlassian integration authentication. 5 minutes
lucidauth Lucid Software Inc ESSENTIAL Used for authentication. Duration of cookie depends on whether the user selects "remember me." If a user selects "remember me," duration = 365 days. If the user does NOT select "remember me," duration = session. 365 days or Session
lucidauthactivity Lucid Software Inc ESSENTIAL Used to ensure FEDRAMP compliance. Lucid is required to logout users after 15 minutes of inactivity. The lucidauthactivity cookie tracks the last time a user makes a network request and the cookie is updated with the timestamp of that request. This cookie is only set on FEDRAMP environments. 15 minutes after last network request
lucidauthshort Lucid Software Inc ESSENTIAL Used for authentication. 5 minutes
_lucid(chart|co|edu|scale|spark)G[aA](_gid)? Google Analytics ANALYTICS Main cookie used by Google Analytics, enables a service to distinguish one visitor from another and lasts for 2 years. This is a customized version of that cookie for Lucid's GA UA properties. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites. 2 years
lucid-cookie-consent Lucid Software Inc ESSENTIAL Used to see the user's cookie consent (pulled from Osano) so that we can continue honoring consent preferences. 1 month
lucid_cookie_test_local Lucid Software Inc ESSENTIAL Used to test setting/getting cookies. 2 days
lucidregion Lucid Software Inc ESSENTIAL Indicates which region a user's data resides in. Used to route the user's requests to the correct data region. Duration of cookie depends on whether the user selects "remember me." If a user selects "remember me," duration = 365 days. If the user does NOT select "remember me," duration = session. 365 days or Session
LucidSeenTOS Lucid Software Inc ESSENTIAL Indicates if a user has seen our terms of service. 30 minutes
Metadata_session_id Metadata.io MARKETING Understand number of sessions a specific account/company has on the site. Session
Metadata_visitor_id Metadata.io MARKETING Understand how many unique visitors from a given company are coming on the site. Multiple visitors from the same account or returning visits from the same person can be used as engagement signals. 1 year
microsoft365Jwt Lucid Software Inc ESSENTIAL Used to enable Microsoft365 users the ability to insert diagrams from Lucid products into Microsoft products (ex: Microsoft Word, Excel, PowerPoint etc.). This cookie verifies the Microsoft user via a JSON Web Token so we can correctly associate that user with a Lucid User. 15 minutes
microsoftSsoRegisterSource Lucid Software Inc ESSENTIAL Indicates where a user registered from (data collected is used by Beacon). 30 minutes
^_mkto_trk$ Marketo Inc MARKETING Allows a website to link visitor behavior to a lead in Marketo. Populates specific Marketo events that can be used as triggers and filters for marketing purposes. Visitors may opt out of Munchkin tracking entirely by adding the query string parameter “marketo_opt_out=true” to the URL in their browser. When the Munchkin JavaScript detects this setting it will attempt to set a new cookie “mkto_opt_out” with a value of true. All other Marketo tracking cookies will be deleted, no new cookies will be set, and no HTTP requests will be made by Munchkin when this setting is detected. 2 Years
MUID Microsoft Corporation MARKETING This is a Microsoft cookie that contains a GUID assigned to your browser. It gets set when you interact with a Microsoft property, including a UET beacon call or a visit to a Microsoft property through the browser. 1 year
NewUserProductBundle Lucid Software Inc ANALYTICS Used to send sign up events to Google Tag Manager 10 minutes
^NID$ Google Ads MARKETING Used to show Google ads in Google services for signed-out users. 6 months
no-cache-docs Lucid Software Inc ESSENTIAL Indicates a user's access to a document has changed. ~5 minutes
noShowFirstDocslistLoad Lucid Software Inc ESSENTIAL Skip steps when registering. 2 days
NSC_# Gainsight Inc ESSENTIAL Used to distribute traffic to the website on several servers in order to optimise response times. 1 day
oauth2_extension_pkce Lucid Software Inc ESSENTIAL Allows users of Lucid's extension API to connect to third party APIs that use a Proof Key for Code Exchange in their OAuth flow (documentation here: https://www.rfc-editor.org/rfc/rfc7636) 10 minutes
oauth_extension_state Lucid Software Inc ESSENTIAL Necessary to allow editor extensions to initiate OAuth flows with third parties (for example, sending a user from the Lucidchart editor to a Google login/auth page to allow an extension to read from their Google Sheets). Upon user authorization or logout
_opt_awcid Google Analytics ANALYTICS Contains a randomly generated user ID. Based on this ID, Google can recognize the user across different websites and display personalized advertising. 24 hours
_opt_awgid Google Analytics ANALYTICS This cookie is set when a user accesses the website by clicking on a Google ad. It contains information about which advertising campaign the clicked ad belongs to. 24 hours
_opt_awkid Google Analytics ANALYTICS This cookie is set when a user arrives at the website by clicking on a Google ad. It contains information about the selection criteria on the basis of which the ad was placed, for example, which keyword was booked with Google. 24 hours
_opt_awmid Google Analytics ANALYTICS This cookie is set when a user accesses the website by clicking on a Google ad. It contains information about whose customer account the clicked ad was placed from. 24 hours
_opt_utmc Google Analytics ANALYTICS This cookie stores information about which marketing campaign a user last used to access the website. 24 hours
organization_invitation Lucid Software Inc ESSENTIAL Lucid cookie used by the Enterprise Engineering team to allow users to join existing accounts when they are invited by admins/other users on their accounts. Session
oribi_cookie_test LinkedIn Corporation MARKETING To determine if tracking can be enabled on current domain. Session
oribili_user_guid LinkedIn Corporation MARKETING Used to count unique visitors to a website. 1 year
originallucidauth Lucid Software Inc ESSENTIAL Used for authentication. Duration of cookie depends on whether the user selects "remember me." If a user selects "remember me," duration = 365 days. If the user does NOT select "remember me," duration = session. 365 days or Session
osano_consentmanager Osano Inc ESSENTIAL A user's consent categorization (e.g., MARKETING: ACCEPT/DENY) as well as when the user's consent expires, so Osano knows it needs to ask for consent again. 1 year
overrideSourceIfOpeningVisioFile Lucid Software Inc ESSENTIAL Used when importing a Visio file from Google Drive. 2 minutes
parentauth Lucid Software Inc ESSENTIAL Used for authentication. Duration of cookie depends on whether the user selects "remember me." If a user selects "remember me," duration = 365 days. If the user does NOT select "remember me," duration = session. 365 days or Session
payment_failed Lucid Software Inc ESSENTIAL Indicates payment failed. Session
^pm_sess.* Google Ads MARKETING Helps maintain your browser session by ensuring that requests within a browsing session are made by the user, and not by other sites. Prevent malicious sites from acting on behalf of a user without that user’s knowledge. 30 minutes
preloadDocsList Lucid Software Inc ESSENTIAL Indicates if we should preload the docslist code. Session
pscd Partnerstack ANALYTICS The custom domain if set. 90 days
ps_mode Partnerstack ANALYTICS Which version of link tracking being used; either trackingV1 or trackingV2. 90 days
ps_partner_key Partnerstack ANALYTICS The partner_key (same value as the current growSumoPartnerKey cookie). 90 days
purchaseFlowToPage Lucid Software Inc ESSENTIAL Tracks information between pages during purchasing. 5 minutes
_px3 ZoomInfo MARKETING Related to the perimeter X security layer; set by the domain zoominfo.com. 1 year
__q_domainTest Qualified.com ESSENTIAL This is a cookie used in rare cases if Qualified is unable to detect the domain where Qualified is being instantiated. It is set and immediately unset. set and immediately unset
_q_state_.* Qualified.com ESSENTIAL Contains a number of attributes identifying the website visitor and their interaction with the Qualified Chat Messenger. This identifier is stored in the website visitor’s browser as well as the Qualified Service. 10 years but can be changed
random_token Lucid Software Inc ESSENTIAL Used to prevent CSRF attacks. Session
_rdt_uuid Reddit Inc MARKETING Used to track visitors on multiple websites, in order to present relevant advertisements based on the visitor's preferences via the Reddit Advertising platform. 3 months
RedirectToPayment Lucid Software Inc ESSENTIAL Indicates a user should be redirected to payment. Session
reg_email Lucid Software Inc ESSENTIAL Stores which email a user is using to register to provide the right experience for users throughout the signup flow. Session
register_level_id Lucid Software Inc ESSENTIAL Indicates what level the user is attempting to register with Session
registration_source Lucid Software Inc ESSENTIAL Indicates where a user registered from to provide the right experience for users throughout the signup flow. Session
return_url Lucid Software Inc ESSENTIAL Stores the url that should be redirected to after a flow is complete. 30 minutes
^RUL$ Google Ads MARKETING Used by Google Ads. 12 months
samlRegisterSource Lucid Software Inc ESSENTIAL Indicates where a user registered from. Used by Lucid internal tools to provide the right experience for users. 30 minutes
SAML_SIMULATOR_FLOW Lucid Software Inc ESSENTIAL Indicates we are simulating a SAML sign in. Session
saved_id Lucid Software Inc ESSENTIAL Used in Support-A during impersonation Session
saved_username Lucid Software Inc ESSENTIAL Used in Support-A during impersonation. Session
sawTrialOffer Lucid Software Inc ESSENTIAL Indicates a user saw the trial offer during sign up 1 minute
sdsc LinkedIn Corporation MARKETING Signed data service context cookie used for database routing to ensure consistency across all databases when a change is made. Used to ensure that user-inputted content is immediately available to the submitting user upon submission. Session
seenOfficeTour Lucid Software Inc ESSENTIAL Used as part of Microsoft Office integration. 1 year
SESS# Gainsight Inc ESSENTIAL Preserves users states across page requests. Session
Session Gainsight Inc ESSENTIAL Stores users session Session
set_visit_source Lucid Software Inc ESSENTIAL Used as part of the team invitation flow. Session
sharepointJwt Lucid Software Inc ESSENTIAL Used as part of Sharepoint integration. 15 minutes
showDocLimitDialog Lucid Software Inc ESSENTIAL Used to show/hide doc limit dialog. 1 minute
showLanguagePicker Lucid Software Inc ESSENTIAL Used to determine if language picker should be shown. Session
showSuggestions Lucid Software Inc ESSENTIAL Used to determine if suggestions should be shown during onboarding. Session
showTemplateTooltip Lucid Software Inc ESSENTIAL Used to determine if we should show the tooltip to create from template. 365 days and 6 hours
showViewOnlyUserDialog Lucid Software Inc ESSENTIAL Used to determine if the view-only users' dialog should be shown. 1 minute
singleSignOnIntendedProduct Lucid Software Inc ESSENTIAL Used to make sure we activate users for the correct product and redirect to pages with the correct product when a user signs in through SSO after trying to navigate to a share link. 5 minutes
sj_csrftoken Skilljar ESSENTIAL CSRF protection cookie, required to validate any POST request from the user’s browser. 364 days
sj_dbgid Skilljar PERSONALIZATION Stores the obfuscated id of the organization under which the user was last logged in. 30 days
sj_dbu Skilljar MARKETING Placed upon sign-in on the dashboard. A persistent cookie that’s used by marketing to differentiate between prospects and existing customers as it relates to our marketing sites. 20 years
sj_lp Skilljar PERSONALIZATION Stores the user's localization preference so the correct language is displayed. This cookie is only set when the user switches their preferred language from the domain's default language. Its value is a unique, encrypted string that informs the platform which language to use when rendering the training domain. The cookie does not collect any user details besides their preferred language which is explicitly set by the user. The platform does not use this cookie data for any tracking or data collection purposes. 1 year
sj_sessionid Skilljar ESSENTIAL A session cookie, required for maintaining logged-in sessions between pageviews. 4 hours
skipPersonaSurvey Lucid Software Inc ESSENTIAL Indicates if the persona page was skipped. Default duration is 10 minutes except when the WebEx integration is being used in which case this cookie will last for a session. 10 minutes or session
slack-oauth-state Lucid Software Inc ESSENTIAL Used as part of the Slack integration. Session
slack-openid-nonce Lucid Software Inc ESSENTIAL Used as part of the Slack integration. Session
slackSsoRegisterSource Lucid Software Inc ESSENTIAL Indicates where a user registered from (data collected is used by Beacon). 30 minutes
smartsheet-oauth-state Lucid Software Inc ESSENTIAL Used as part of Smartsheet integration. 10 minutes
ssi Basis Technologies MARKETING Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. 1 year
_ssuma Basis Technologies MARKETING Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. 30 days
successfullyRenderedWithGl Lucid Software Inc ESSENTIAL Used to indicate we've rendered with WebGL properly. 1 week
taboola_fp_td_user_id Taboola Inc MARKETING Indicates that the user clicked on an item that was recommended by Taboola’s Services. This is used for reporting and analytics purposes. 1 year
taboola global:last-external Taboola Inc MARKETING Used for attribution purposes to see what link or page led a user to the current page. Local Storage (deleted when the user deletes it)
taboola_select Taboola Inc MARKETING Maintains a record of whether the user performed an action in the “Taboola Select” feature. 1 year
taboola_session_id Taboola Inc MARKETING Creates a temporary session ID to avoid the display of duplicate recommendations on the page. Session
^TAID$ Google Ads MARKETING Used by Google Ads. 14 days
temp_lucidauth Lucid Software Inc ESSENTIAL Used as part of authentication. 3 min 20 seconds
testcookie Lucid Software Inc ESSENTIAL This cookie is designed to test whether a browser is set to accept first-party cookies. Used to test cookie setting and syncing. Session
test_cookie Gainsight Inc ESSENTIAL Used to check if the user's browser supports cookies. 1 day
t_gid Taboola Inc MARKETING Assigns a unique User ID that Taboola uses for attribution and reporting purposes, and to tailor recommendations to this specific user. 1 year
^thirdparty-.*-roleinfo Lucid Software Inc ESSENTIAL Used to identify a user's role on a document in an integration. 10 minutes
topics Gainsight Inc ESSENTIAL Numerical ID's of the topics visited by the user - Used to identify returning visitors to a topic page 48 hours
twofactorauthlogin Lucid Software Inc ESSENTIAL This cookie is used in the two factor authentication setup and login flows. It is set once the user has successfully passed their email and password login but before they pass the two-factor authentication challenge. 15 minutes
_uetmsclkid Microsoft Corporation MARKETING This is the Microsoft Click ID, which is used to improve the accuracy of conversion tracking. Note: UET sets a first-party cookie on your site’s domain for this parameter. When auto-tagging of the Microsoft Click ID is enabled, the ad click information is generated at ad click time and appended to the landing page URL Session
_uetsid Microsoft Corporation MARKETING This contains the session ID for a unique session on the site. Session
_uetvid Microsoft Corporation MARKETING UET assigns this unique, anonymized visitor ID, representing a unique visitor. UET stores this data in a first-party cookie. 13 months
UID LinkedIn Corporation MARKETING Cookie used for market and user research. 720 days
useHighQualityRendering Lucid Software Inc ESSENTIAL Used to determine what kind of rendering to use. Session
UserCameFromMarketingPage Lucid Software Inc ESSENTIAL Used during Lucidscale onboarding. 30 minutes
UserChanged Lucid Software Inc ESSENTIAL Indicates the user has changed and we need to invalidate the cache. 5 minutes
^userId$ Lucid Software Inc ESSENTIAL Lucid cookie storing a unique Lucid ID necessary for product functionality. no expiration
UserMatchHistory LinkedIn Corporation MARKETING LinkedIn Ads ID syncing. 30 days
username Lucid Software Inc ESSENTIAL Lucid cookie used to identify if a user has authenticated; necessary for product functionality. Duration of cookie depends on whether the user selects "remember me." If a user selects "remember me," duration = 365 days. If the user does NOT select "remember me," duration = session. Session or 365 days
UserPermissionsChanged Lucid Software Inc ESSENTIAL Indicates the a user's permissions have changed and we need to invalidate the cache. 5 seconds
UserTwoFactorAuthSetup Lucid Software Inc ESSENTIAL This cookie is used in the two factor authentication setup flow. It is set once the user verifies their two factor authentication with a one time password and is later used in to activate two factor authentication. 1 day
^__utma$ Google Analytics ANALYTICS One of the four main cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. Used by Google Analytics to store the calculation of days and time to purchase. 2 Years
^__utmb$ Google Analytics ANALYTICS One of the four main cookies set by the Google Analytics service which enables website owners to track visitor behavior and measure site performance. Used by Google Analytics to store time of visit. 30 Minutes
^__utmc$ Google Analytics ANALYTICS One of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. Used by Google Analytics to store time of visit. Session
^__utmt$ Google Analytics ANALYTICS Used by Google Analytics to store number of service requests. 10 minutes
^__utmv$ Google Analytics ANALYTICS Set by Google Analytics that enables website owners to track visitor behaviour and measure site performance. This cookie stores user-related data that has been passed from the website to Google Analytics. 2 Years
^__utmz$ Google Analytics ANALYTICS One of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. Used by Google Analytics to store used keyword and search engine. 6 months after last activity
visitorId ZoomInfo MARKETING This is how ZoomInfo WebSights identifies recurring visitors. 1 year
^VISITOR_INFO1_LIVE.* Google Ads / YouTube MARKETING Enables personalized recommendations on YouTube based on past views and searches. 180 days
VISITOR_INFO1_LIVE Gainsight Inc ESSENTIAL Tries to estimate the users' bandwidth on pages with integrated YouTube videos. 179 days
vuid Gainsight Inc ESSENTIAL Collects data on the user's visits to the website, such as which pages have been read. 2 years
^xli$ Lucid Software Inc ESSENTIAL Indicates a cookie is an internal Lucid request. Session
yahooSsoRegisterSource Lucid Software Inc ESSENTIAL Indicates where a user registered from (data collected is used by Beacon). 30 minutes
YSC Gainsight Inc ESSENTIAL Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Session
^YSC$ Google Ads / YouTube MARKETING Ensures that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. Session
yt-remote-cast-installed Gainsight Inc ESSENTIAL Stores the user's video player preferences using embedded YouTube video Session
yt-remote-connected-devices Gainsight Inc ESSENTIAL Stores the user's video player preferences using embedded YouTube video Persistent
yt-remote-device-id Gainsight Inc ESSENTIAL Stores the user's video player preferences using embedded YouTube video Persistent
yt-remote-fast-check-period Gainsight Inc ESSENTIAL Stores the user's video player preferences using embedded YouTube video Session
yt-remote-session-app Gainsight Inc ESSENTIAL Stores the user's video player preferences using embedded YouTube video Session
yt-remote-session-name Gainsight Inc ESSENTIAL Stores the user's video player preferences using embedded YouTube video Session
ZD-buid Zendesk Inc ANALYTICS Used to create a deviceId and track analytics events for pages that load a Web Widget on them. Until removed by end user
ZD-sendApiBlips Zendesk Inc PERSONALIZATION Used to reduce the amount of analytics blips that we send in order to help us understand client side API usage. Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: https://developer.zendesk.com/api-reference/widget/settings/?_ga=2.68185560.8580860.1683752953-724084083.1679691894#cookies. Until removed by end user
ZD-settings Zendesk Inc PERSONALIZATION Stores a hash of settings so that we don't keep sending requests to our backend. Until removed by end user
_zdshared_user_session_analytics Zendesk Inc ANALYTICS Used to track information about visits for analytics purposes. 1 year
ZD-store Zendesk Inc PERSONALIZATION Ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page. Until removed by end user
ZD-suid Zendesk Inc ANALYTICS Used to create a sessionId and track analytics events for pages that load a Web Widget on them. 20 minutes
ZD-zE_oath Zendesk Inc ESSENTIAL Stores the authentication token once the user has been authenticated. Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: https://developer.zendesk.com/api-reference/widget/settings/?_ga=2.97537494.8580860.1683752953-724084083.1679691894#cookies. Alternatively, these Cookies respect external cookie bot functionality as well. 2 hours
_zendesk_authenticated Zendesk Inc ESSENTIAL This is a flag set when a user is authenticated to display the most up-to-date content. Session
_zendesk_cookie Zendesk Inc ESSENTIAL Saves arbitrary preference settings. Two-factor authentication features and device tracking will not work without it. 1 year
_zendesk_nps_session Zendesk Inc ESSENTIAL Stores a unique key for a session, for landing page after responding to an NPS survey (if enabled). Session
_zendesk_session Zendesk Inc ESSENTIAL Essential to keeping the Zendesk help desk site functioning. Stores account ID, route for internal service calls, and the cross-site request forgery token. 8 hours
_zendesk_shared_session Zendesk Inc ESSENTIAL Essential to keeping the Zendesk help desk site functioning. Authentication cookie - set to be anonymous. 8 hours
zendesk_thirdparty_test Zendesk Inc ESSENTIAL Used during sign in on hostmapped accounts for cookie-restricted browsers. This is necessary for the workflow described here: https://support.zendesk.com/hc/en-us/articles/4408829106330 8 hours
zen_stuff Lucid Software Inc ESSENTIAL Used as part of Zendesk. Session
_zitok ZoomInfo MARKETING First-party cookie set by ZoomInfo to identify unique visitors. 1 year
zoom-app-session Lucid Software Inc ESSENTIAL Used as part of our Zoom integration. Session
zoom-auth-state Lucid Software Inc ESSENTIAL Used as part of our Zoom integration. 10 minutes
zoom-invitation-id Lucid Software Inc ESSENTIAL Used as part of our Zoom integration. Session
osano_consentmanager Osano ESSENTIAL Stores the user's current consent status. 1 year
osano_consentmanager_uuid Osano ESSENTIAL Stores the user's unique consent identifier. 1 year

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