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MookiepooThe Many

Modem - General

REMOTE CONNECTIVITY

IS IT POSSIBLE TO CONNECT TO MY HOME NETWORK AWAY FROM HOME?WHAT IS THE APPROXIMATE DISTANCE OF CONNECTIVITY OF NOT?

4 minutes ago

Vic PivThe Many

G34

G34 with Xfinity - performance issues

All,I bough in December 2023 a new Arris G34 for my Xfinity 800Mbps service ( I replaced my SBG6580 after 12 years of service).A couple of issues:After I placed in production the G34, I checked the Software Version.It was Firmware Version:01.05.020.04.01.NCS. But after a few weeks, I noticed that my G34 is running “Firmware Version:01.04.028.01.01.NCS” . Is it normal for xFinity to downgrade the G34? I’m running Firefox 126.0 but I’m still getting the message on the G34 UI console - the version of Mozilla Firefox you are using is unsupported. Your Gateway's web interface has been tested to work with the minimum version: 63.0.3. For the past week, I have Internet connectivity issues ( 40% loss in Teams calls, my VPN client is keep disconnecting, the Verizon LTE Extender direct connected to the G34 LAN port can’t build the IPSEC tunnel , etc). In those moments, the G34 direct WEB UI access ( 192.168.0.1) can’t load completely and I can’t login to the modem to check the stats. The solu

8 minutes ago

MSalonThe Many

SBG10

connection for AT&T mobile device with SBG10

I am trying to connect my Surfboard SBG10 to my AT&T Netgear mobile device

14 minutes ago

l0st1The Many

G34

Intermittent speed issues

Recently upgraded to the G34(Cox ISP), ever since upgrading my internet speeds have drastically fluctuated. They will be around 500-600Mbps, and then drop and stay around 30Mbps.I experience the speed Issues on my Phone, Work PC and Personal PC. I’ve speedtested both PCs and both experience the same speed fluctuations. I’ve done the standard troubleshooting of power cycling, and reconnecting all cables. I’ve tried both Wifi and Ethernet connections both experience same speed fluctuations.I’ve spoken with Cox and they don’t see any issues with the signal/service they are sending.Tried checking the Modem settings through the App which is not super useful. I haven’t changed any of the security settings or anything, so they are all stock at this point.Any thoughts or advice would be much appreciated

29 minutes ago

jscottlin65The Many

G34

No internet on G34

1 hour ago

dalejoelThe Many

G36

G36 not playing nice with Asustor NAS

I recently upgraded to the Arris G36 and my WiiM streamer can not see the NAS DLNA anymore. I used DLNA to stream from my Asustor 5202T NAS to my WiiM streamer on the old router. The Asustor NAS has plex, emby, and its own DLNA and separate UpNP servers running. These always showed up on my WiiM and even my Heos device prior to switching to the G36. I know DLNA is not being blocked overall because I turn DLNA on for my laptop, which is on WiFi and it will show up on the WiiM. Also the Emby client and the Plex client are able to connect through their own protocols to the servers on the NAS. This leads me to believe the G36 is somehow blocking the Asustor NAS for DLNA/UPnP but not servers from other devices. I am hoping this community can help me out. Steps I’ve tried: enabling UPnP on the router turning off the firewalls on the router turning off security to open the network But at the end of the day it seems to be some special problem between DLNA of just the NAS and the G36.

1 hour ago

FelindaThe Many

SVG2482AC

no internet and led light blinking for 2.4g on SVG2482AC

Setting up the SVG2482ACAfter having followed the instructions as to how to set up, I cannot connect to the Internet. Upon looking at the front of the modem, the 2.4 GHZ light is blinking. All the others are solid. Help!Thanks!

2 hours ago

justinp7200The Many

G54

G54 Logs Empty

For the past month, I’ve been having issues with losing internet on my G54. When it happens, unplugging and replugging resolves the issue temporarily. The issue will go away for several days and then resurface to the point where I’ll have to reboot 2-3 times in a single day. This has made troubleshooting with my ISP difficult, since they make every effort to avoid sending a technician. However, the reason I’m posting this here is because I noticed that even when I have no internet, the light on my router/modem is steady blue to indicate that everything is working fine. Furthermore, I recently went into the GUI and noticed that ALL of the event logs and system logs are completely empty for the past 90 days. I’m curious to know if anyone else has experienced this with their G54 where there’s no internet but the router/modem itself thinks everything is totally fine.

3 hours ago

tirbldr21The Many

SB8200

Refund for SB8200

My problem is that I purchased a SB8200 by mistake on 5/8/24 couldn't stop the purchase in time so I purchased the right one the SVG2482AC on 5/10/24 I received the 8200 today 5/15/24 can I return the 8200 for a refund I haven't received the other one yet.

3 hours ago

vrundarajiv1971The Many

S33

why is my arris s33 cable modem state my service provider is Xfinity instead of Astound?

4 hours ago

Modems

DOCSIS 3.0 and 3.1 cable modems

Modem - General

274 topics
506 Replies

SB6183

65 topics
148 Replies

SB6190

124 topics
350 Replies

SB8200

379 topics
1013 Replies

S33

219 topics
612 Replies

eMTA - Voice enabled Modem/Gateway

eMTA - General

65 topics
138 Replies

SBV2402

3 topics
7 Replies

SBV3202

8 topics
23 Replies

SVG2482AC

129 topics
261 Replies

T25

52 topics
101 Replies

Gateways

Cable modem and integrated Wi-Fi router

Gateways - General

243 topics
529 Replies

G34

266 topics
661 Replies

G36

253 topics
729 Replies

G54

43 topics
164 Replies

SBG10

112 topics
236 Replies

SBG6950AC2

51 topics
91 Replies

SBG7400AC2

56 topics
141 Replies

SBG7600AC2

84 topics
179 Replies

SBG8300

275 topics
712 Replies

mAX - Mesh Systems

Multi-unit and single unit mAX Wi-Fi routers

mAX Mesh Systems - General

19 topics
32 Replies

mAX DASH (WC4S)

4 topics
8 Replies

mAX Express (W122)

4 topics
4 Replies

mAX Mesh System (W121/W21)

54 topics
145 Replies

mAX PRO (W133/W31) and Plus (W130/W30)

58 topics
119 Replies

mAX W161 6E Mesh System

6 topics
8 Replies

SURFboard Central Mobile Application and Services

SURFboard Central Mobile App

40 topics
73 Replies

Installing my device with the mobile App

11 topics
33 Replies

Features and Services

12 topics
13 Replies

Extenders & Bridges

Wi-Fi Extenders, Gaming Bridges, and similar devices

SURFboard Thruster™ W6B

2 topics
11 Replies

SURFboard W6U Extender

9 topics
32 Replies

Community Café

Off Topic

14 topics
23 Replies

Community Feedback

3 topics
3 Replies

SURFboard Products Feedback

10 topics
13 Replies

SURFboard Central App Feedback

5 topics
4 Replies

News & Updates

1 topic
10 Replies

MookiepooThe Many

Modem - General

REMOTE CONNECTIVITY

IS IT POSSIBLE TO CONNECT TO MY HOME NETWORK AWAY FROM HOME?WHAT IS THE APPROXIMATE DISTANCE OF CONNECTIVITY OF NOT?

4 minutes ago

Vic PivThe Many

G34

G34 with Xfinity - performance issues

8 minutes ago

MSalonThe Many

SBG10

connection for AT&T mobile device with SBG10

I am trying to connect my Surfboard SBG10 to my AT&T Netgear mobile device

14 minutes ago

l0st1The Many

G34

Intermittent speed issues

29 minutes ago

jscottlin65The Many

G34

No internet on G34

1 hour ago

dalejoelThe Many

G36

G36 not playing nice with Asustor NAS

1 hour ago

FelindaThe Many

SVG2482AC

no internet and led light blinking for 2.4g on SVG2482AC

2 hours ago

justinp7200The Many

G54

G54 Logs Empty

3 hours ago

tirbldr21The Many

SB8200

Refund for SB8200

3 hours ago

vrundarajiv1971The Many

S33

why is my arris s33 cable modem state my service provider is Xfinity instead of Astound?

4 hours ago

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