2,754 total
Shamser Suzon gets a 5 star review from me today! He helped me in less than 5 minutes to find the answers I needed for help with our website. Thank you so much Shamser, you are a rock start tech support rep.
Date of experience: April 21, 2024
Reply from wpmudev.com
Hey Jennifer,
Awesome! Thank you for the positive feedback, it is much appreciated.
I ran into an issue with a cloned site, when trying to remove it the live site was removed. Katharina reassured me and helped me reinstate the live site from back-ups. She als explained to me what happened. With in a matter of time the site was back up. Really appreciate the availability of support and their hands on approach.
Date of experience: April 16, 2024
Reply from wpmudev.com
Hey Ilona,
Thanks so much for the kind review, we're happy that our support hero Katharina helped out!
I have worked in the web development field since 2000, and I have not found support this fast and quality in this entire time until I ran into WPMU. This is my final stop for hosting, they are the whole package.
Date of experience: April 16, 2024
Reply from wpmudev.com
Hey Jerry,
We're glad to hear! Thank you for the 5-star review :)
WPMUDEV understands that in helping us agencies grow, we all grow.
As an experienced webmaster who has worked with various reseller programs, I can tell you that WPMUDEV is by far the best for any digital agency.
Date of experience: April 06, 2024
Reply from wpmudev.com
Hey there,
Thank you for the great feedback! It is much appreciated.
WPMU customer service is first class, can't recommend them highly enough.
Thanks again.
Richard
Date of experience: April 11, 2024
Reply from wpmudev.com
Hey Richard,
Thank you for the kind words!
I found out about WPMU DEV when I used their plugin Broken Link Checker and upgraded to the PRO version There was a promotional discount that saved hundreds off the yearly license so I went for it.
I didn’t realize it at the time, but the small fee I paid entitled me to the PRO version off ALL of their plugins, maybe 6 total? Everything from SEO, URL redirection, Popups and Marketing, Caching and Asset Optimization, and more. I was able to replace a bunch of plugins that ended up saving me money.
Then I noticed they provide hosting. The special for new site migrations (free for them to do it) was too good to pass up—especially when I saw I could get better hosting for the same price I was already paying. I’m not badmouthing any hosting services I’ve used prior to this, because they were all good an offered great customer service, I just want to give someone shopping for hosting an idea. I’ve used Siteground, Armada Hosting, Kinsta, and Cloudways before this. Cloudways was the best and fasted in my particular case. Or so I thought. I have a Wordpress site with over 1400 users and over 2500 posts, around 4,000 images in my media library, and a huge database. Well, I thought it was because of all those things that my media library would take a bit to load when I opened in while editing a post, and it took a bit for my users and post lists to load, but I was wrong! All of that now happens INSTANTLY and I am not exaggerating!
To say I love their plugins and hosting is an understatement. But best of all is their support. You can live chat instantly about any question you have. Or you can open a support ticket that is answered within 1 hour. 24/7! They make it easy to click a button that allows them to access your site to fix problems that would take much longer to fix via back and forth support messages. I’ve had at least 10 support tickets so far at all times of the day and night and there’s always a quick response and rapid fix, I’ve used live chat 3 times for things I was doing with domains so I could just do what they told me right then and there.
In Summary: WPMU DEV has the best plugins, the best hosting, and by far the best support of any hosting service I used in the past. And the support is for the plugins, too. Not just hosting. I didn’t have hosting yet when I was using support during the plugin setup. Definitely can’t say that about any other premium plugins! It’s always a matter of opening a ticket and getting a response the next day, if I was lucky. Now it’s instant.
Date of experience: April 15, 2024
Reply from wpmudev.com
Hey Serena,
Wow! Thank you for such an extensive and positive review, we're really happy that our services suit your needs :)
The plugin is amazing and wpmudev provides good assistance for any issues or errors that may occur.
Date of experience: April 08, 2024
Reply from wpmudev.com
Hey Rizwan,
Thank you for the kind words!
I had two tickets opened with so called premium support but this is embrassing really. They dont read tickets, they do exact same things on website you did before. First they tell you to install MU plugin than they say it is not "MU plugin" but " Classic plugin" after that i gave them acess to my dev website guess what they did " tried to install mu plugin" which i installed before and didnt solve anything. They are like looped bots without advanced technical knowledge. You ask them something they respond with totally different answers. I had TWO problems both are not even close to solution and they dont even act that they would have a clue. I am not programmer but technical knowledge of these guys is very cheap for a subscription premium service i am really disappointed.
Date of experience: March 15, 2024
Reply from wpmudev.com
Hey Peter,
We appreciate your review and feedback, though it's a shame to hear that you weren't happy with our support :(
Our team always does their best to assist our members, though we should note that this does require cooperation from both sides to reach a solution as soon as possible, as per our support guidelines: https://wpmudev.com/docs/getting-started/getting-support/
In any case, we'd like to apologize if our support did not meet your expectations, as that's certainly not our intention.
Regarding the issues you've faced, please kindly refer to your support tickets, where our team will do their best to continue assisting you.
And as an extra step, we've sent over an email to your registered email address, where we'll be happy to address your concerns further and hopefully turn your experience around!
Stellar support on live chat or ticket (I've been with WPMUDev for my business website for a few years now). Peace of mind that there's Wordpress expertise there 24/7. Speed, screenshots, transcripts via email of the chat, it's all very good. I like that you can discuss general WP challenges, not just stuff about their own plugins (which are impressive).
Date of experience: February 16, 2024
Reply from wpmudev.com
Hey John,
Thanks for your review, we really appreciate your positive feedback!
The support from WPMU is in a category of its own!
Every time I reach out, they are amazingly patient, helpful and accommodating. What's even better? Customer service has been consistently exceptional for as long as I've used them - years now.
I'm a super fan!
Date of experience: February 13, 2024
Reply from wpmudev.com
Hey Nicole,
Thank you so much for your kind words! We're really glad to hear that you're happy with our services :)
Excellent service and AMAZING support! Top notch hosting service with tons of built-in features that work (Speed optimization, SEO, Security, etc).
The WPMU team has always been available to help me troubleshoot and learn about the workings of my site. Extremely knowledgeable and very accessible.
Date of experience: February 12, 2024
Reply from wpmudev.com
Hey Brandon,
Thank you for the excellent review, we really appreciate it!
When I ever I have an issue, there always seems to be a rep instantly available on live chat. They are always able to help me resolve issues. Their wordpress hosting is rock solid, and I have never had any malware issues on their platform, unlike other hosting companies. The value when you add up all their premium plugins, WAF and CDN is quite incredible. Recommended
Date of experience: November 10, 2023
Reply from wpmudev.com
Hey Mark,
Thanks so much for the excellent review! It is much appreciated.
they are very fast and efficient in resolving a problem, even if it's a weekend, thank you and well done, I'm happy to have purchased plugins from wpmu dev
Date of experience: February 24, 2024
Reply from wpmudev.com
Hey there,
Thank you for the awesome review, we really appreciate it!
If only all services had this level of support!!! I can't sing more praises then how WPMUDEC.com has changed my understanding of customer service! They are SIX STARS!!!! Absolutely fantastic! Wish my company could provide a service like this! I certainly hope to replicate their efficiency and methods in my own world!
Date of experience: October 11, 2023
Reply from wpmudev.com
Hey Jose,
Thank you so much for your kind words! :)
We're really happy that you had such a great experience with our support, awesome!
Always a pleasure to benefit from Ray's expertise at WPMUdev. Ray, like all the WPMUdev support is friendly, thorough, patient, professional, efficient and immensely knowledgable. I have never experienced support as good as WPMUdev's. Ever. In any product or service. They simply set the gold standard for suberb support.
I'm using elementor (which i'm reluctantly paying for). The theme is glitchy, clunky, hard to use and unpredictable. The instructions on their website often don't work at all. Support is hard to get, confusing, slow and mostly useless so i rely on WPMU Dev to solve all my issues with elementors bugs. I think WPMUdev should send a (very large) bill to elementor
Date of experience: November 21, 2023
Reply from wpmudev.com
Hey there,
Thank you so much for the amazing feedback, we really appreciate this!
Reading words like yours gives us all the motivation we need to keep serving you the best we can :)
Excellent support with their plugins. The support agent researched and found the solution faster than I could. Helped me save many hours.
Date of experience: March 10, 2024
Reply from wpmudev.com
Hey Giovani,
Thanks a lot for the excellent review, we really appreciate it!
Just incredible Wordpress hosting. I went through a few hosts before finally settling on WPMUDEV. Switched from WP-Engine to Nestify to self hosted and now I'm on WPMUDEV and extremely happy.
The support team is amazing and I plan to stick with them for the long term as long as everything continues as is or better.
Date of experience: September 30, 2023
Reply from wpmudev.com
Hey Vitaliy,
Great to hear that you finally found a home for your sites! Thanks so much for the amazing feedback, we really appreciate it :)
In the world of WordPress, WPMU DEV plugins stand out. Why? They just make managing a WordPress site so much simpler. With a variety of features that are both intuitive and powerful, these plugins have been game-changers for me.
But here's the real gem: their support. I've reached out to them on several occasions and their response is nothing short of outstanding. Even when my queries were outside the scope of their plugins, they were right there, offering timely solutions.
In a nutshell, if you're on the fence about WPMU DEV, give them a try. Their plugins and world-class support won't disappoint. Highly recommended!
Date of experience: August 31, 2023
Reply from wpmudev.com
Hey Walid,
Thank you for sharing such nice words about our services and support team!
We're really grateful to have you with us :)
Well they offer real vps not share vpsmaking your site run much faster and many of theplugin that did not work on dreamhost work like a charme here.
Like they say you pay what you ask for just watch for hosting taking you too a rabit hole with charging you more all the time
Date of experience: September 14, 2023
Reply from wpmudev.com
Hey Pierre,
Thank you for the nice review! We really appreciate it :)
Alfredo L. eclipsed the already stellar service I've long received from WPMU Dev agents all these years. I owe him a debt of gratitude for his careful guidance through a troubling plugin conflict creating a CLS issue on thousands of pages. His patience and skill saved me from a lot of grief as I work to make my site successful! Thank you again, Alfredo!
Date of experience: April 01, 2023
Reply from wpmudev.com
Hey Rob,
Thank you so much for the excellent review, we really appreciate it!
