upsell

1 of 2

verb

up·​sell ˈəp-ˈsel How to pronounce upsell (audio)
variants or up-sell
upsold ˈəp-ˈsōld How to pronounce upsell (audio) or up-sold; upselling or up-selling; upsells or up-sells

transitive verb

: to try to convince (a customer) to purchase something additional or at a higher cost
With a strong correlation between the amount of video consumed and the Internet speed that consumers think they need, providers could possibly upsell customers on costlier broadband packages.Makeda Easter
They start upselling you before you book your vacation by offering upgrades to a higher-class cabin …Christopher Elliott
upselling noun
or up-selling
Counter clerks, paid on commission, are typically instructed to pitch more expensive cars, a tank of gas, a damage waiver … It's called "up-selling" in the trade, and can account for as much as 20% of the revenue of some car-rental companies … Joni James

upsell

2 of 2

noun

plural upsells
: an attempt to convince a customer to purchase something additional or more costly : the act or an instance of upselling
We passed on the products they had used during the massage, which were for sale. Almost every activity, it would turn out, ended with a gentle upsell.Dan Saltzstein
I tend to avoid server upsells because I usually suspect they're trying to push a high margin or past-its-prime menu item.Michael Nagrant

Examples of upsell in a Sentence

Recent Examples on the Web
Verb
Empowering staff to upsell complementary items and inquire about additional needs can significantly enhance the average basket size. Harrison Bard, Rolling Stone, 10 Apr. 2024 With the nation’s largest wireless network, and a fast-growing fiber network, there are opportunities to upsell fiber to wireless customers—both residential and business customers—and vice versa, which is why the company has invested some $145 billion in those networks over the last five years. Sheryl Estrada, Fortune, 15 Mar. 2024 Sources close to the matter told Fox News Digital that employees were given a monthly quota and pressured to upsell frames to veterans that are not covered by the VA – meaning that veterans, if the allegations are true, have had to pay more money out of pocket. Bradford Betz, Fox News, 3 Mar. 2024 With loyal customers proving more receptive to upsell and cross-sell opportunities, customer loyalty should be a top priority for all B2B sellers, especially in a challenging economic environment. Yoav Kutner, Forbes, 13 Feb. 2024 Jones’s team capitalized on the moment, rolling out a prompt to upsell users who’d hit the rate limit and encouraging them to subscribe to Twitter Blue. Zoë Schiffer, WIRED, 14 Feb. 2024 Rather than pursue new business opportunities at every turn, sales is likely tasked with retaining customers and finding ways to upsell or cross-sell to those accounts. Mike Burton, Forbes, 7 Mar. 2023 And in an echo of the way computer makers upsell memory, the base model of a smartphone typically includes a modest amount of data storage that isn’t likely to be enough to hold your photos, videos and apps for the long haul. Brian X. Chen, New York Times, 31 Jan. 2024 Sales representatives are then advised to visit the underperforming stores within those clusters where there would be potential to upsell. Byjohn Kell, Fortune, 8 Feb. 2024
Noun
Although there are downsides to taking such a cheap cruise, especially the uncertain amount of additional costs and constant upsells, Costa Cruises does offer a compelling value proposition especially for families. David Nikel, Forbes, 29 Mar. 2024 But given the five- or six-figure upsell associated with paint-to-sample colors on luxury vehicles from automakers such as BMW, Rolls-Royce, Maybach, or Bugatti, the price may not be prohibitive. Brett Berk, Robb Report, 29 Feb. 2024 Apple’s Vision Pro: The new headset teaches a valuable lesson about the cost of tech products: The upsells and add-ons will get you. Brian X. Chen, New York Times, 28 Feb. 2024 Monitor Plus represents an upsell from Mozilla’s current, free Monitor service, which does a one-time scan of the same sites and leaves it to you to submit removal requests to get your data taken down from them. Rob Pegoraro, PCMAG, 6 Feb. 2024 This may include customers with the most room to grow or most likely to purchase certain upsells or cross-sells. Mike Burton, Forbes, 7 Mar. 2023 Many of us grin and bear the upsell in the name of travel must-haves like a change of clothes. Dawn Gilbertson, WSJ, 23 Nov. 2022 Timing is everything for a successful upsell. Square Contributor, Forbes, 3 June 2021 Its Simply Free tier includes student loan interest and education credits (which is an upsell for TurboTax, for example). Karl Klockars, PCMAG, 14 Apr. 2023

These examples are programmatically compiled from various online sources to illustrate current usage of the word 'upsell.' Any opinions expressed in the examples do not represent those of Merriam-Webster or its editors. Send us feedback about these examples.

Word History

First Known Use

Verb

1972, in the meaning defined above

Noun

1976, in the meaning defined above

Time Traveler
The first known use of upsell was in 1972

Dictionary Entries Near upsell

Cite this Entry

“Upsell.” Merriam-Webster.com Dictionary, Merriam-Webster, https://www.merriam-webster.com/dictionary/upsell. Accessed 24 Apr. 2024.

Last Updated: - Updated example sentences
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