Abstract
This chapter discusses an intervention that promotes civil climate within organizations, designed within the USA Veterans Health Administration and called Civility, Respect, and Engagement in the Workplace (CREW). Civility in the CREW model refers to workplace behaviors that express interpersonally valuing and being valued by others, and are based on a consciously cultivated awareness of one’s interpersonal impact. CREW process within groups involves regular meetings that create opportunities for an ongoing dialogue where participants clarify and negotiate their understanding of group norms for civil interactions at work. The content of workplace behaviors considered civil is culturally specific to each workplace and is therefore defined by the participating groups themselves, a practice which results in an intentional (conceptually driven) variability in interpreting what constitutes civil behaviors across sites. We discuss the implications of this variability for designing and studying CREW interventions, understanding the mechanisms of change in CREW, and evaluating outcomes.
Civility, Respect, and Engagement in the Workplace (CREW): An intervention promoting positive organizational culture.
Katerine Osatuke, Sue Dyrenforth & Linda Belton
National Center for Organizational Development
Veterans Hospital Administration
An erratum to this chapter can be found at http://dx.doi.org/10.1007/978-94-007-5571-0_8
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Leiter, M. (2013). Civility, Respect, and Engagement (CREW) in the Workplace at the Veterans Health Administration. In: Analyzing and Theorizing the Dynamics of the Workplace Incivility Crisis. SpringerBriefs in Psychology, vol 8. Springer, Dordrecht. https://doi.org/10.1007/978-94-007-5571-0_5
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