Errors in Kaspersky Endpoint Security for Windows occurring after the installation of Windows updates
Show applications and versions that this article concerns
- Kaspersky Endpoint Security 12.4 for Windows (version 12.4.0.467)
- Kaspersky Endpoint Security 12.3 for Windows (version 12.3.0.493)
- Kaspersky Endpoint Security 12.2 for Windows (version 12.2.0.462)
- Kaspersky Endpoint Security 12.1 for Windows (version 12.1.0.506)
- Kaspersky Endpoint Security 12 for Windows (version 12.0.0.465)
- Kaspersky Endpoint Security 11.11 for Windows (version 11.11.0.452)
- Kaspersky Endpoint Security 11.10 for Windows (version 11.10.0.399)
- Kaspersky Endpoint Security 11.9 for Windows (version 11.9.0.351)
- Kaspersky Endpoint Security 11.8 for Windows (version 11.8.0.384)
- Kaspersky Endpoint Security 11.7 for Windows (version 11.7.0.669)
- Kaspersky Endpoint Security 11.6 for Windows (version 11.6.0.394)
Issue
Windows updates listed in the table below may interfere with the operation of Kaspersky Endpoint Security for Windows.
After the installation of a Windows update, Kaspersky Endpoint Security for Windows keeps functioning correctly and the security of the system remains intact, but installation of a major update for Kaspersky Endpoint Security for Windows (for example, upgrading from version 12.1 to 12.2) becomes unavailable.
We recommend installing the fix released by Microsoft as soon as possible. Find a fix for your Windows version in the table below.
| Operating system | Update | Update with fix (November 2021) |
Update with fix (December 2021) |
|---|---|---|---|
| Windows 7 | KB5007233, KB5007236 | — | KB5008244 |
| Windows 8.1 | KB5007247, KB5007255 | — | KB5008263 |
| Windows 10 version 2004 (20H1) and later | KB5007186 | KB5007253 | KB5008212 |
| Windows 10 version 1909 (19H2) | KB5007189 | — | KB5008206 |
| Windows 10 version 1809 (RS5) | KB5007206 | KB5007266 | KB5008218 |
| Windows 10 version 1607 (RS1) | KB5007192 | — | KB5008207 |
| Windows 10 version 1507 (TH1) | KB5007207 | — | KB5008230 |
| Windows 11 | KB5007215 | KB5007262 | KB5008215 |
| Windows Server 2008 | KB5007246, KB5007263 | — | KB5008274 |
| Windows Server 2008 R2 | KB5007233, KB5007236 | — | KB5008244 |
| Windows Server 2012 | KB5007245, KB5007260 | — | KB5008277 |
| Windows Server 2012 R2 | KB5007247, KB5007255 | — | KB5008263 |
| Windows Server 2016 | KB5007192 | — | KB5008207 |
| Windows Server 2019 | KB5007206 | KB5007266 | KB5008218 |
| Windows Server 2022 | KB5007205 | KB5007254 | KB5008223 |
For more information, see the Microsoft support website:
Solution
If Kaspersky Endpoint Security for Windows does not start after the operating system upgrade (for example, from 22H1 to 22H2):
- Download kes_setup_util.
- Run cmd.exe with the administrator rights and execute the command:
kes_setup_util.exe /unblock
- Wait until the tool completes its work.
- Restart the computer or force run the AVP service using the command:
sc start avp
- If Kaspersky Endpoint Security for Windows still does not start, proceed to the solution below.
If Kaspersky Endpoint Security for Windows fails to start after the installation of the Windows updates from the table:
- Install the fix from the table above, if available. If the fix for your Windows version has not been released yet, delete the Windows update that causes the issue.
- Restart your computer.
- Uninstall Kaspersky Endpoint Security for Windows. If the application cannot be removed in a regular way:
- Download kes_setup_util.
- Run cmd.exe with the administrator rights and execute the command:
kes_setup_util.exe /unblock
- Try uninstalling Kaspersky Endpoint Security for Windows once again. If the issue persists, use the kavremover tool.
- Install Kaspersky Endpoint Security for Windows once again.
If an error occurs at the installation of a major update for Kaspersky Endpoint Security for Windows, for example, version 12.2:
- Install the fix from the table above, if available. If the fix for your Windows version has not been released yet, delete the Windows update that causes the issue.
- Restart your computer.
- Run a database update in Kaspersky Endpoint Security for Windows.
- Try installing the new version of Kaspersky Endpoint Security for Windows again.
If Kaspersky Endpoint Security for Windows cannot be removed or upgraded or an MSP patch cannot be installed:
- Run a database update in Kaspersky Endpoint Security for Windows.
- Try to perform the action that resulted in an error once again.
What to do if the solution did not help
If the issue persists, use these recommendations and submit a request to Kaspersky technical support via Kaspersky CompanyAccount.
