Overview
Empower your agents and transform customer service
Exceed customer expectations by delivering exceptional service on any channel.
A Leader in CRM Customer Engagement Center
Find out why Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center.
Recognized as a Leader since 20141
Recognized for Ability to Execute and Completeness of Vision
Pricing
Dynamics 365 Customer Service pricing
Dynamics 365 Customer Service Professional
Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
user/month
Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Dynamics 365 Customer Service Enterprise
Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.
user/month
Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Partners
Discover Microsoft partners
Consulting services
Access a wide range of architecture planning, implementation, and support services.
Partner apps
Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
FastTrack for Dynamics 365
Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories
Real customers, real results
Resources
Find resources in your favorite formats
Next steps
Try Dynamics 365 Customer Service
Provide exceptional, personalized, seamless service to earn customers for life.
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[1] The report was not published in 2022.
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