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TOURIST CHARACTERISTICS  AND THE PERCEIVED  IMAGE OF MILAN … towards Milan 2015!
AGENDA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
INTRODUCTION
[object Object],[object Object],[object Object],BACKGROUND AND PURPOSE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],OBJECTIVES
METHODOLOGY - THE SAMPLE The  total sample size is 1285 . By face to face interviews conducted by students 3 sub-sets have been created according to the breakdown of tourists by segment ( leisure, business and MICE ) and by nationality ( Italians versus foreigners ) as reported by official tourism statistics in 2005. *NB:  in the following graphs,  MICE has been divided into “C&M” and “Trade fairs” segments  if a significant difference between the two MICE components exists. INTERVIEWS  SAMPLE TOTAL  LEISURE TRAVELLERS (30% OF TOTAL) BUSINESS TRAVELLERS BUSINESS  (42% OF TOTAL)  MICE* (28% OF TOTAL)  NATIONAL TRAVELLERS (44% OF TOTAL) 560 156 222 182 INTERNATIONAL TRAVELLERS  (56% OF TOTAL) 725 232 318 175 TOTAL TARGET 1285 388 540 357
METHODOLOGY – THE LOCATION OF THE INTERVIEWS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
METHODOLOGY – RESEARCHERS AND GROUPS 31 students of the Master in Tourism Management carried out the project. They individually conducted all the interviews and, divided into 6 groups, made data entry, analyzed the statistical elaborations and realized this presentation. In particular, LTA groups focused on the leisure profile, while BTA groups concentrated on business and MICE profiles  (names of the 6 group leaders are in bold). ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MAIN RESULTS
PRELIMINARY CONSIDERATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEMOGRAPHIC PROFILE
[object Object],[object Object],[object Object],TOURISTS BY GENDER
[object Object],[object Object],[object Object],TOURISTS BY AGE
[object Object],[object Object],TOURISTS BY EDUCATION LEVEL SECONDARY 26% BACHELOR 49% MASTER 21% OTHER 4% TOURISTS BY PROFESSION  WORKERS 84% employee 36% entrepreneur 13% director/manager 18% self employed 9% other 8% NON WORKERS 16% students 12% other 4%
note : nationality composition (Italian vs international) was planned at the beginning of the survey FOREIGN TOURISTS BY COUNTRY ,[object Object],[object Object],[object Object],Respondents composition  by nationality  ITALY 44% FOREIGN 56% Top 3 non-EU markets by segment Leisure (%) Business (%) USA 8 14 CHINA 4 2 JAPAN 6 3
[object Object],[object Object],PREVIOUS VISITS TO MILAN
TRIP CHARACTERISTICS
MEANS OF TRANSPORT , BY SEGMENT ,[object Object],[object Object],[object Object],[object Object]
MEANS OF TRANSPORT , BY NATIONALITY ,[object Object],[object Object]
OVERNIGHTS , BY NATIONALITY ,[object Object],[object Object],[object Object],3.43 nights 2.95 nights 3.78 nights
OVERNIGHTS , BY SEGMENT ,[object Object],[object Object],[object Object],3.43 nights 3.51 nights 3.70 nights 3.00 nights 3.39 nights
ACCOMMODATION , BY SEGMENT ,[object Object],[object Object],[object Object],ACCOMMODATION HOTEL 75% Hotel 5 stars 11% Hotel 4 stars 47% Hotel 3 stars 15% Hotel less than 3 stars 2% With relatives or friends 15% Own home 4% Residence 2% Bed & Breakfast 3% Other 1% Total 100%
TRAVELLING WITH , BY SEGMENT (MICE DETAILS) ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],TRIP ORGANIZATION , BY SEGMENT (MICE DETAILS)
[object Object],[object Object],ITINERARY BY SEGMENT
ITINERARY BY NATIONALITY ,[object Object],[object Object]
IMAGE AND PERSONALITY OF MILAN
LOCAL TRANSPORT ,[object Object],[object Object],% of “I strongly agree” and “I agree” to given statements
TAXIS ,[object Object],[object Object],% of “I strongly agree” and “I agree” to given statements
ACCOMMODATION % of “I strongly agree” and “I agree” to given statements ,[object Object],[object Object]
ENTERTAINMENT, BY SEGMENT ,[object Object],[object Object],% of “I strongly agree” and “I agree” to given statements
ENTERTAINMENT, BY NATIONALITY ,[object Object],[object Object],% of “I strongly agree” and “I agree” to given statements
COMMUNICATION, BY SEGMENT % of “I strongly agree” and “I agree” to given statements ,[object Object],[object Object]
COMMUNICATION, BY NATIONALITY ,[object Object],[object Object],% of “I strongly agree” and “I agree” to given statements
PERSONALITY OF THE CITY ,[object Object],[object Object],% of “I strongly agree” and “I agree” to given statements
ATTRACTIONS  AND HERITAGE
HERITAGE SITES: AWARENESS AND VISIT ,[object Object],[object Object],AWARENESS SEEN Duomo 98% Duomo 95% La Scala Theatre 86% The Castle 73% The Castle 80% Fashion District 66% Fashion District 75% La Scala Theatre 60% The Last Supper 67% Navigli 59% Navigli 61% The Last Supper 48% Sant’Ambrogio Abbey 57% Sant’Ambrogio Abbey 46% Brera District 54% Brera District 46% Monumental Cemetery 39% Monumental Cemetery 25%
[object Object],[object Object],HERITAGE SITES: NON-AWARENESS BY NATIONALITY
[object Object],[object Object],HERITAGE SITES: NON-AWARENESS BY NUMBER OF VISITS TO MILAN
Duomo  is the most prominent landmark of Milan when compared to the others. There is a significant gap between Duomo and any other landmark.  NB:  This was an open answer question where the respondent was not influenced. THE LANDMARK OF THE CITY
THE AWARENESS OF THE CANDIDATURE FOR THE EXPO 2015 ,[object Object],[object Object]
TOURISTS’ SATISFACTION
[object Object],[object Object],THE EXPECTATION OF TOURISTS – BY SEGMENT
[object Object],THE SATISFACTION OF TOURISTS – BY SEGMENT 64%  of total would  advise a friend  to come to Milan, specially within the leisure segment (74%). INTENTION TO COME BACK ADVISE A FRIEND TO COME TO MILAN
INTERNATIONAL BENCHMARK ,[object Object],[object Object],[object Object],[object Object],[object Object]
INTERNATIONAL BENCHMARK: TOP CITIES FOR  LEISURE ,[object Object],[object Object],[object Object],[object Object],First mentioned  among top 3 Mentioned among top 3 Barcelona 25%  London 51% Paris 18% Barcelona  50% Rome 17% Paris  48% New York 14% Rome  44% London 10% New York 43% Sydney 6% Sydney 21% Berlin 4% Prague  17% Prague 3% Berlin  14% Frankfurt 2% Shanghai 6% Shanghai 2% Frankfurt  5%
INTERNATIONAL BENCHMARK: TOP CITIES FOR  BUSINESS ,[object Object],[object Object],[object Object],First mentioned  among top 3 Mentioned among top 3 New York 34% Paris  53% London 22% Barcelona  50% Frankfurt 13% New York 46% Shanghai 11% Rome  38% Berlin 7% London 34% Sydney 3% Sydney 27% Paris 3% Prague  21% Rome 3% Berlin  13% Barcelona 2% Shanghai 10% Prague 0% Frankfurt  7%
SEGMENT PROFILES
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SEGMENT PROFILE - LEISURE Data are taken from this presentation or from more specific data of the study, even if not specificed in this presentation
SEGMENT PROFILE – BUSINESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Data are taken from this presentation or from more specific data of the study, even if not specificed in this presentation
SEGMENT PROFILE – MICE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Data are taken from this presentation or from more specific data of the study, even if not specificed in this presentation
CONCLUSIONS
STRENGTHS WEAKNESSES LOCAL  TRANSPORT ,[object Object],[object Object],[object Object],TAXIS ,[object Object],[object Object],[object Object],ACCOMMODATION ,[object Object],[object Object],[object Object],ENTERTAINMENT ,[object Object],[object Object],[object Object],[object Object],- COMMUNICATION ,[object Object],[object Object],[object Object],[object Object],[object Object],PERSONALITY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MILAN TOURIST SYSTEM: MAIN REQUIREMENTS LOCAL  TRANSPORT ,[object Object],TAXIS ,[object Object],ACCOMMODATION ,[object Object],[object Object],ENTERTAINMENT ,[object Object],COMMUNICATION ,[object Object],PERSONALITY ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]

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Tourist Characteristics and the Perceived Image of Milan

  • 1. TOURIST CHARACTERISTICS AND THE PERCEIVED IMAGE OF MILAN … towards Milan 2015!
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  • 6. METHODOLOGY - THE SAMPLE The total sample size is 1285 . By face to face interviews conducted by students 3 sub-sets have been created according to the breakdown of tourists by segment ( leisure, business and MICE ) and by nationality ( Italians versus foreigners ) as reported by official tourism statistics in 2005. *NB: in the following graphs, MICE has been divided into “C&M” and “Trade fairs” segments if a significant difference between the two MICE components exists. INTERVIEWS SAMPLE TOTAL LEISURE TRAVELLERS (30% OF TOTAL) BUSINESS TRAVELLERS BUSINESS (42% OF TOTAL) MICE* (28% OF TOTAL) NATIONAL TRAVELLERS (44% OF TOTAL) 560 156 222 182 INTERNATIONAL TRAVELLERS (56% OF TOTAL) 725 232 318 175 TOTAL TARGET 1285 388 540 357
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  • 40. Duomo is the most prominent landmark of Milan when compared to the others. There is a significant gap between Duomo and any other landmark. NB: This was an open answer question where the respondent was not influenced. THE LANDMARK OF THE CITY
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