AICPA return and cancellation policies
Before you return any item(s), you must contact the service center at 888.777.7077 or service@aicpa.org, 9am-6pm ET, Monday-Friday. All products should be returned in an insured and traceable manner.
Product Cancellations/Refunds
CPE Subscriptions:
No refunds will be issued for online CPE subscription products, which includes CPExpress and Annual Webcast Pass.
Non-CPE Subscriptions:
Full refunds may be issued for non-CPE subscriptions, such as magazines and newsletters, within 30 days of purchase date. Products within the Online Professional Library may receive a full refund within 10 days of purchase.
Non-Subscription CPE Products:
Individual, online courses may receive refunds within 30 days of purchase if you are not satisfied; however, no refund will be issued for CPE courses if there is a certificate of completion in transcripts.
Hard Goods:
Print products are eligible for a refund if returned within 30 days of the shipping date, provided the products are in saleable condition. Shipping fees are nonrefundable. Bulk orders of 10 units or more are not eligible for a refund. To initiate a return from the U.S., locate your purchases within your profile, then select the “Return item” button next to the item. Be sure to enclose a copy of the packing list with your return. For refunds from outside the U.S., first contact us.
eBooks:
Full refunds for all eBook products will be issued for requests received within 14 days of purchase.
Downloadable or PDF Products:
All downloadable or PDF products are non-refundable.
On-Site Conferences:
You may cancel without penalty if written cancellation requests are received up to and including 45 days prior to the start of the conference. Due to financial obligations incurred by the AICPA, a credit less 50% of the registration fee will be issued for written requests received up to and including 21 days prior to the start of the conference. No refunds or credits will be issued on cancellation requests received less than 21 days prior to the start of the event.
Online Conference:
You may cancel and receive a refund if cancellation request is received up to and including 15 days prior to the start of the conference. You can cancel and receive a 100% credit if your cancellation is received up to and including 7 days of the start of the conference. Due to financial obligations incurred by the AICPA, a 60% credit will be issued for requests received up to the day prior to the start of the conference. No refunds or credits will be issued on cancellation requests received once the online conference begins.
Webcasts:
Refunds, less 50% administrative fee, will be issued if cancellation requests are received up to a day prior to Web Event. No refunds will be issued if cancellation requests are received during the Web Event or after the Web Event completion. For Annual Webcast Pass, please refer to the CPE Subscriptions policy.
AICPA Product Replacement Policy
AICPA will replace any damaged products free of charge within 60 days of shipment.
Resolution of Disputes
Transactions at this site are covered by binding arbitration. Any controversy or claim arising out of or relating to the use of this Web site that cannot be settled to your satisfaction by our member satisfaction team shall be settled by arbitration in New York, New York. Such disputes will be administered by the American Arbitration Association (https://www.adr.org/), 335 Madison Avenue, 10th floor, New York, New York 10017-4605, (800) 778-7879, in accordance with its Arbitration Rules, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Should you feel that there has been a breach to the integrity or security of this site, please contact the service center immediately at 888.777.7077.
CGMA® Store return and cancellation policy
Product cancellations/refunds:
CPD subscriptions:
No refunds will be issued for online CPD subscription products.
Non-CPD subscriptions:
Full refunds may be issued for non-CPD subscriptions, such as magazines and newsletters, within 30 days of purchase date. Products within the Online Professional Library may receive a full refund within 10 days of purchase.
Non-subscription CPD products:
Individual, online courses may receive refunds within 30 days of purchase if you are not satisfied.
eBooks:
Full refunds for all eBook products will be issued for requests received within 10 days of purchase.
Downloadable or PDF products:
All downloadable or PDF products are non-refundable.
On-site conferences:
You may cancel without penalty if written cancellation requests are received up to and including 45 days prior to the start of the conference. Due to financial obligations incurred by CIMA, a credit less 50% of the registration fee will be issued for written requests received up to and including 21 days prior to the start of the conference. No refunds or credits will be issued on cancellation requests received less than 21 days prior to the start of the event.
Online conference:
You may cancel and receive a refund if cancellation request is received up to and including 15 days prior to the start of the conference. You can cancel and receive a 100% credit if your registration is cancelled within 7 days of the start of the conference. Due to financial obligations incurred by CIMA, a 60% credit will be issued for requests received up to the day prior to the start of the conference. No refunds or credits will be issued on cancellation requests received once the online conference begins.
Webcasts:
Refunds, less 50% administrative fee, will be issued if cancellation requests are received up to a day prior to Web Event. No refunds will be issued if cancellation requests are received during the Web Event or after the Web Event completion.
CIMA events terms and conditions
Local events and CPD academies
If you need to cancel your place(s) at an event, please notify your event specialist at the earliest opportunity. For paid events, a refund can only be made if written notification is received by the event specialist seven working days or more prior to the date of the event.
For in-person events, should you test positive for COVID-19 within seven working days of the event, then a refund we will also be made when proof is provided.
CIMA cannot accept responsibility for any cost or inconvenience to members, students or guests caused by changes in arrangements.
CIMA Master courses in partnership with BPP Professional Education
CIMA work in partnership with BPP Professional Education Limited (“BPP”) to offer CPD training courses.
BPP has its terms and conditions.
Payment
Payment must be received prior to the start of the course. When we receive your booking, we will check course availability before invoicing or processing payment. All prices exclude VAT.
Credit card payment:
For credit or debit card payments, we can accept MasterCard, Visa, AMEX and Switch — if booking online, please select the ‘Call Back’ option as payment method in the payment details screen and you will be contacted for the card details. Alternatively, email your booking details to cima@bpp.com and request a call back for payment details.
Invoice:
To be invoiced for course fees, we require either a valid Purchase Order, or a signed booking form, or an email from a Training/HR Manager with authorisation to invoice. In these instances, please email cima@bpp.com. We regret that we cannot invoice individuals or overseas companies.
Delegate cancellation
If you have to cancel, please email cima@bpp.com the details to us up to 14 days before the course date to receive a refund less a £80 administrative charge. Any cancellations received within 13 days of the course date will not have the fee refunded.
Delegate transfer
You can transfer to another course up to three working days before the course on payment of a £50 administrative charge per day/ £25 per ½ day to a maximum of £100 per course. Delegates can only transfer once, to a course running within 12 months.
Delegate substitution
If the original delegate is unable to attend a course a substitute may attend in their place at no extra cost other than the difference between member and non-member rate should a non-member replace a member.
Course cancellation
Where circumstances force BPP to cancel a course, the liability of BPP shall be limited to a refund of any fees paid for that particular course. BPP is not liable for any additional expenses.
Courses are delivered by BPP. The information provided when booking a BPP course via CIMA will be used by BPP to process your course booking only and taking payment. BPP will process any personal information it collects about you in accordance with BPP’s privacy policy.
The information provided to BPP will not be used by BPP for marketing purposes.
CGMA Finance Leadership Program (“CGMA Program”) Cancellation Policy and Employer/Group Sales Terms
Sept. 7, 2017
Version 2.0
1. Payment and creation of contract
1.1 All payments made by you for the CGMA Program are subject to the terms and conditions in clause 1 to 3 inclusive, except for Employer/Group Sales, which are subject to our Employer/Group Sales Terms, available for your review below in Section 4.
1.2 We must receive payment for the whole price of the CGMA Program Subscription (the “Subscription”) before your order can be accepted.
1.3 You may place an order to purchase the Subscription on the CGMA.org site (the “Site”) by following the onscreen prompts. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order.
1.4 Once we receive your payment we will confirm our acceptance of your order by sending an email to the email address you provide to us (“Acceptance Notice”). Our email to you shall include the details and price currently available for the Subscription. If these details and/or price differ from those shown on the Site at the time you submitted your order and you wish to cancel your order and (payment) you may do so in accordance with clause 3 below.
1.5 If the details and price in our Acceptance Notice correspond to those shown on the Site at the time at which you submitted your order, then a legally binding contract between us (Contract) will arise upon your receipt of the Acceptance Notice.
1.6 If the details and price in our Acceptance Notice do not correspond to those shown on the Site at the time at which you submitted your order you must tell us if you do not wish to proceed with your order. A Contract will arise between us if we have not received any notice to cancel your order within thirty days of our Acceptance Notice, in accordance with clause 3 below.
2. Price
2.1 The price payable for the Subscription is as set out on the Site at the time of your order.
2.2 The prices available for the Subscription may change at any time. The prices shown on the Site are the prices currently available for the Subscription.
3. Your right of cancellation
3.1 You may cancel your Subscription at any time within thirty days following:
3.1.1 your receipt of the Acceptance Notice in accordance with clauses 1.4 and 1.5; or (if later)
3.1.2 a legally binding contract being made between us.
If you wish to exercise your right to cancel please contact us using the contact details listed on the site under “Contact Us.”
3.2 Once we have been notified by you in accordance with clause 3.1, the sum initially debited by us from your debit card, credit card, or PayPal account for the order in question will be re-credited to you as soon as possible provided that, where any materials have been received by you in accordance with the relevant order, you have returned them and they have been received by us in the same condition as when they were provided to you.